Get closer to your customers through simplified & effective real time collaboration

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1. 2. What do Vodafone do?Connect People to People 3. ConnectPeople to Applications 4. ConnectApplications to Applications 5. ConnectApplications to PeopleWe need to embrace our new connected worldUsers are rapidly adopting new habitsMore powerful and enabled devicesDigital content continues to increase New services will continue to thrive and grow 6. Based upon what our customers are telling usGrowing customerexpectationsDriving increasedproductivityRealising new waysof workingReducingoperational costsAchieving consolidation ComplianceTodays challenges 7. FunctionalOperationalIncrease business agility 8. Drive competitive advantage 9. Global, virtual Customer careStrategic BenefitsSolutions for mobile & home workers 10. Application & desktop integration 11. Multi-media collaborationEnd UserProductivityStrategic ImpactBusiness Continuity, Security & Disaster RecoveryCentralization lowers operational costs 12. Consolidate equipment & licenses 13. Decrease maintenance/upgrade costs 14. Automate Move Add & ChangeSimplified OperationsTelecom cost savings 15. Cabling savingsInfrastructure SavingsValue for the organisationNext Gen CommunicationsCreating new value and delivering cost reductions 16. Total Communications CapabilityLinking Collaboration to Business ProcessesImpact of ResponseEventInformation to Action GapActionTakenTime 17. MOBILEDESK PHONECOMPUTER 18. Mobile and Fixed investments - UnifiedWIRELESSWIRELESSFIXEDFIXED 19. Defining your mobility strategy consider all the anglesManaging riskMaintaining controlIncreasing productivityMobility strategy75% of companies with flexible working policies say they have increased staff commitment & motivation, and 60% of those businesses saw reduced staff sickness and turnoverSource : DTI work life balance study85% of IT Managers view mobile working as a serious threat to company data & as a result many are reluctant to embrace itSource : Dimension Data 20. Work Styles ProfilesFixed in OfficePermanently office based and need to be at the same fixed desk whenever they are in work. Flexible in Building Primarily for office based posts that are not required to have a fixed desk location i.e. they have the ability to work from any desk within a building. Mobileworkstyle is for posts who spend the majority of their time working at a variety of locations, but require the ability to work as if at a fixed desk Homeworker workstyle is for posts who require a home office that functions no differently to their work office The Operator workstyle is reception / central services / assistant rolesUnified Communications by its very nature will change behaviour and the way people communicate and work 21. Establishing User ProfilesMOBILEFLEXIBLEHomeFIXEDCore InfrastructureDeskphoneThin ClientThick ClientMobile ClientSpeechCENTRALISED & COMMON 22. The JourneyPhase twoPhase fourPhase onePhase threeIPT / LANIP network convergenceConsolidate supplyPBX support, fixed, mobileOne numberDrive productivityIP enabledReduce unit costsOne voicemailFlexible workingOne serviceSimplify serviceFlat rate chargingCollaborationFoundation for UCSimplify contractsTotal Communications CapabilityMobile integrationExtend to any user, any deviceUnified communicationsDesktop integration Consolidate SimplifyInnovateVodafone multimedia conferencingVodafone call recording 23. Unified CollaborationUnified CommunicationsTargeting Savings Standardise Variance & exceptions drive up costsUC is not a single project Series of initiatives based upon a single business visionAcceptance Identify Champions . Model Office A day in the life of Reduction in the number of standalone systems -driving down TCOIncreasing the productivity of the users by enhancing their communicationsIncreasing organisational agility and flexibilityJust buying technology that others have . does not bring about changeIts the design, implementation & support that differentiates 24. ThankYou 25. Get closer to your customers through simplified & effective real time collaboration 26. NOTES ONLYIn todays highly competitive business world, the same holds true. Companies that successfully employ new technologies can become more agile and responsive; those that dont often find themselves struggling just to keep up.Forward-looking companies are adopting blogs, podcasts, & tweets, and other similar technology into the work environment.These tools arising from the popular culture, are intermingling with corporate tools as teams naturally select what works best for them. The result is a powerful convergence of technology, that like the swim suit designIs changing the rules and challenging traditional thinking 27. Engage all parties up front in the planning process & begin Discovery Workshops to aid in Business JustificationLook for solutions that mirror the office work environmentDevelop a remote-worker security policy and implement supporting technologiesLeverage applications that enable virtual collaborationGive remote workers the presence they have in the officeDeploy your remote worker technology broadly to serve business continuity purposesVodafone Best Practice Guidelines 28. 29. Organisations Needs & ExpectationsService & SupportProductivityValueSimplicityAgilityConsolidate communications infrastructure reduce total costITSecurely access information and applications wherever user works Deploy services to customers and employees fasterFree up resources to deliver strategic projectsSimplify my communications infrastructure BusinessTransform into a real-time, responsive business Improve our customer contactDeliver more for less Help me manage my costsMake it easy for me and my business to work with you Unify communications for my end usersUserOur business has changed, I need to work in a different wayGive me easy access to support, and available when I need itGive me tools to do my job more effectivelySimplify the processes I have to follow


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