Vet Practice March 2015

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<ul><li><p>MARCH 2015 $6.95 GST INCL.</p><p>PRACTICE</p><p>of happinessThe remarkable story of how Dr Rob Hill turned adversity into exuberance, page 22</p><p>Take the pressure downPractical tips on how to </p><p>manage pet anxiety, page 10</p><p>Youre hired!What it takes to attract </p><p>the best, page 19</p><p>Best practice Learn what to look for in </p><p>practice management software, page 26</p><p>The pursuit </p><p>SPECIAL REPORTAnnual guide to the best imaging equipment on the market today, page 29</p></li><li><p>MONTHLY FLEa aND TICK PROTECTION, IN a SIMPLE TaSTY CHEW.</p><p>* See product label for full details of claims. Veterinary professionals only.Merial Australia Pty Ltd 12-24 Talavera Road, Macquarie Park NSW 2113. </p><p>ABN 53 071 187 285. NEXGARD is a registered trademark of Merial.2014 Merial Limited. All rights reserved. NXGD.14.11.0199</p><p>Introducing the next-generation of flea and tick protection for dogsNEXGARD is different, innovative and effective: </p><p> Simplified dosing regimen with one chew, once a month NEXGARD kills fleas and ticks, including paralysis ticks, for a full month*</p><p> The tasty beef-flavoured chew can be given as a monthly treat with or without food</p><p>Kills fleas</p><p>Kills ticks</p><p>Dose duration</p><p>Tasty chew</p><p>Month</p><p>AVAILABLE IN 1-PACKS, 3-PACKS AND 6-PACKS</p><p>NEW</p><p>For more product information,contact Merial Customer Solutions on</p><p>1800 808 691</p><p>NexGard Vet Trade advert_210x297_VetPracitce.indd 1 17/12/2014 10:33 am</p></li><li><p>March 2015</p><p>News + eventsA new approach to biosecurity 4South Australia will trial a new approach to managing disease; Bucks for Brains campaign begins; new interview process for vet students; and more ...</p><p>Cover storyFrom darkness into light 22How Dr Rob Hill made a conscious decision to inject a delightful dose of happiness into his business</p><p>Your worldKeep calm and carry on 10One of Australias largest animal hospitals shares their knowledge about pet anxiety </p><p>Your businessBetter than cure 14Exploring the benefits of a preventive approach to vet practice</p><p>Employee of the month 19What it takes to attract and retain the best staff </p><p>Practice makes perfect 26How to choose new practice management software</p><p>Your toolsNew products 8The latest and greatest gear for your practice</p><p>Product guide 29Vet Practice magazines guide to the best imaging equipment on the market today</p><p>Tools of the trade 39A stethoscope like no other; the perfect distractor; an illuminated magnifier; and more are under review </p><p>Your lifeShutterbug 42A love of photography has seen Dr Andrew Lim of Meadow Height Vet in Victoria help people celebrate the happy occasions and grieve through their saddest moments </p><p>Contents</p><p> CONTENTS</p><p>22</p><p>14</p><p>26 42</p><p>PRACTICE Editorial Director Rob Johnson</p><p>Sub-editor Kerryn Ramsey</p><p>Editor Nicole Hogan</p><p>Digital Director Ann Gordon</p><p>Art Director Lucy Glover</p><p>Contributors Chris Sheedy, Samantha Trenoweth, Natasha Shaw, Alicia Walsh, Chris Canty </p><p>Commercial Director Mark Brown</p><p>For all editorial or advertising enquiries:Phone (02) 9660 6995 Fax (02) 9518 5600info@vetpracticemag.com.au</p><p>Vet Practice magazine is published 11 times a year by Engage Media, Suite 4.17, 55 Miller Street, Pyrmont NSW 2009. ABN 50 115 977 421. Views expressed in Vet Practice magazine are not necessarily those of the publisher, editor or Engage Media. Printed by Webstar.</p><p>19</p><p>10</p><p>Sales Director Adam Cosgrove</p><p>4,517 - CAB Audited as at September 2014</p></li><li><p>4 </p><p>news + events</p><p>The World Heritage-listed Ningaloo Reef in Western Australia will be the focus of a new marine research partnership between CSIRO and BHP Billiton Petroleum.</p><p>Ningaloo Reef is the largest fringing reef in the world, extending for 300 kilometres along the northwest coast of Australia.</p><p>The five-year, jointly-funded $5 million research program will include both deep and shallow reef research, turtle and shark tagging, a PhD scholarship scheme and opportunities to engage the local community, including BHP Billiton Petroleum employees, in Exmouth, WA.</p><p>Minister for Industry and Science Ian Macfarlane joined CSIRO executive </p><p>director environment, Dr Andrew Johnson, and BHP Billiton Petroleum general manager Doug Handyside to launch the partnership in Perth.</p><p>Handyside said the investment in marine science would help the oil and gas industry to understand the reef and help target conservation efforts.</p><p>We are dedicated to ensuring the knowledge on which we base our operational decisions is entrenched in science, Handyside said.</p><p>The partnership between CSIRO and BHP Billiton supports this valuable scientific research to provide baseline data on the condition of the ecological values of the reef, which will allow assessments over time to determine any changes.</p><p>Dr Andrew Johnson from CSIRO said the research would deliver the fundamental knowledge required to manage increasing and varied uses in </p><p>the Ningaloo region.Our research presence at Ningaloo is now entering its 10th year, so we are very aware of the reefs </p><p>many usesit is the way we manage and balance these different uses which is key to sustainable development, Dr Johnson said.</p><p>We intend to work closely with the Exmouth community throughout the project, to understand their needs and to build their knowledge of the local marine environment.</p><p>The program follows the successful BHP Billiton Petroleum investment in the Ningaloo Atlas Research program, and builds on CSIROs extensive decade-long shallow coral reef and fauna research and turtle tracking using satellite and acoustic technology.</p><p>The funding from BHP Billiton forms part of the companys voluntary community contributions, and is not linked to any statutory requirement or licensing conditions.</p><p>Our environmental commitments go beyond our operational footprint to support areas of national and international conservation significance, Handyside said.</p><p>The five-year research program, of which BHP Billiton will commit $2.6 million, will commence in early 2015, and will include three PhD scholarships. </p><p>Turtle and shark tagging part of new Ningaloo Reef research partnership</p><p>South Australia will trial a new approach to managing disease and biosecurity on farms, according to an ABC Rural report.</p><p>The states chief vet Dr Roger Paskin said the One Biosecurity program, being developed by a working group made up of a number of farmers and veterinarians, would score farmers based on the biosecurity practices on the farm, as well as on the disease status of farms.</p><p>What we are trying to do is create a biosecurity program that will address all biosecurity risks, not just a single one, so when you are investing in it you </p><p>get more bang for your buck, Dr Paskin said.He said the plan would address the whole </p><p>range of diseases that can be found on farms, including worm species, viruses, Johnes disease, lice and footrot.</p><p>Theres a whole plethora of things that can assault a farm, Dr Paskin said. Were putting together a program that will effectively deal with those in one blow.</p><p>A pilot of the plan will be run in South Australia from July with a small group of farmers taking part for at least one year.</p><p>Farmers [will] have to score what they do and they have to back up their scores with </p><p>evidence, so that if we decide to do a random audit on their property, or do a random audit while they are in the process of selling livestock, what they say matches with what they do, Dr Paskin said.</p><p>It should be backed up by veterinary evidence. You need to have evidence that you are doing the things you claim to be doing.</p><p>Dr Paskin said the new system should give livestock buyers confidence they are getting clean and healthy stock.</p><p>It also empowers the seller. It gives him the power to do what he needs to do on his property and it incentivises that, he said. </p><p>A new approach to biosecurity on South Australian farms</p><p>Pho</p><p>tog</p><p>rap</p><p>hy: </p><p>mjw</p><p>ino</p><p>z, S</p><p>YP</p><p>ulau</p><p> (W</p><p>ikim</p><p>edia</p><p>)</p><p>Zebra shark and turtle on Ningaloo Reef.</p></li><li><p>Canine and Feline Treats now available</p><p>Contains our MOST ADVANCED ANTIOXIDANT FORMULA EVER to help combat the inflammation associated with obesity.</p><p>NOW</p><p>EVEN</p><p>BETTER!</p><p>Change his food. Transform his weight.Help your patients join the 88%1 of pets that lost weight at home.</p><p>n Helps defend cells against free radical oxidation n Selected nutrients to help counteract oxidative stress </p><p>and inflammation</p><p>For more information contact your Territory Manger or the Hills Helpline on 1800 679 932.</p><p>1.Data on file. Hills Pet Nutrition, Inc. US, 2011. TMs owned by Hills Pet nutrition, Inc. Hills Pet Nutrition 2015. HIMA-HB-1409D3A9. HPA2391. 01/15. GHG. </p></li><li><p>6 </p><p>news + events</p><p>The national Bucks for Brains campaign asks producers to report animals that display neurological symptoms as they may be eligible for testing and incentives.</p><p>Biosecurity Queensland representative Dr Janine Barrett said bovine spongiform encephalopathy (BSE) had never been discovered in Australia, but continuous testing helped to prove to export countries that it was nonexistent in the herd.</p><p>Its an ongoing program that provides confidence to our international export countries that we have safe food products for them, she said.</p><p>The program offers an incentive payment of $300 to cattle producers who report animals showing signs of the neurological disease.</p><p>The testing can include subsidised veterinary examinations and full </p><p>laboratory investigations for other diseases if the producer elects to do so.</p><p>We need the whole brain and parts of it fresh, that allows us to do the right combination of tests so that we can be confident the disease is or isnt present.</p><p>In addition to that, the programs allows for any other relevant samples to be taken by the submitting vet or relevant health officer so that an alternate diagnosis can be made.</p><p>For producers the benefit is they not only get the $300 plus GST for submitting the animals brain but they can also get a diagnosis for what actually was wrong with their cattle and that can help with how they manage their business.</p><p>Dr Barrett said proving Australia is </p><p>maintaining its status as free from BSE is important for all producers.</p><p>For so long as its possible for the disease to be there, we will want to be able to demonstrate our freedom; our favourable disease status, to the people who enjoy our animal products. For more information about the Bucks for Brains campaign, get in touch with the Queensland Department of Agriculture, Fisheries and Forestry at www.daff.qld.gov.au.</p><p>Aspiring vets who cannot prove their passion for animals or suitability for the profession are being weeded out of university selection by a rigorous new interview process. </p><p>For the first time, prospective University of Adelaide veterinary science students and those transferring from other courses have had to pass interviews similar to those needed to gain entry to medicine and dentistry.</p><p>The interviews are designed to screen out unsuitable applicants who previously would have gained entry based on stellar academic results.</p><p>Under the new system, successful applicants still need a university entrance </p><p>rank of at least 90 and to have completed prerequisite subjects, with entry based half on academic results and half on a questionnaire and interview.</p><p>The head of the School of Animal and Veterinary Sciences, Professor Wayne Hein, said the interview process was carefully designed to secure students with a real aptitude for the demanding degree.</p><p>In the past there have been applicants who had rarely if ever handled an animal in their life and certainly didnt know much about the veterinary profession, said Prof Hein.</p><p>We want to make sure the students can demonstrate a genuine connection with, and passion for, animals and that </p><p>they have some real knowledge of what the veterinary profession entails.</p><p>It is a physically and emotionally challenging degree as well as requiring high academic ability.</p><p>Students first do a written questionnaire, which includes detailing their experience with animals. Based on their written answers, the interview is tailored to the individual applicant and sufficiently probing to expose anyone lying about their experience.</p><p>There are 37 first-year veterinary science students selected through the new process, as well as 27 transferring from other courses, mostly from animal science. </p><p>Rigorous new interview process</p><p>Brains wanted</p></li><li><p>Fel-O-Vax FIV kittens become cats that keep coming back</p><p>Based on a survey of 213 clinics around Australia1, 76% of vets believe that FIV vaccination of kittens is likely to increase the number of repeat annual vaccinations throughout a cats life.</p><p>Fel-O-Vax FIV kittensbecome cats that keep coming back</p><p>References: 1. Boehringer-Ingelheim data on fi le.</p><p>Australia: Boehringer Ingelheim Pty Limited ABN 52 000 452 308. Animal Health Division, 78 Waterloo Road, North Ryde NSW 2113. Toll free: 1800 038 037. Fel-O-Vax FIV is a registered trademark of Boehringer Ingelheim Vetmedica Inc. Bi825TA-07/14</p><p>BI825 PressAds-FIV Passport.indd 1 06/08/2014 16:46:31</p></li><li><p>8 </p><p>N E W PRODUCTS </p><p>PRODUCTS GUIDENEWThe latest and greatest products for vet practices</p><p>l VetScan VS2The VetScan VS2 is a state-of-the-art chemistry, electrolyte, immunoassay and blood gas analyser that delivers uncompromising accuracy from just two drops of whole blood, serum or plasma. It provides on-site diagnostic </p><p>testing with 10 panels to choose from requiring two drops of blood. The VetScan VS2 is amazingly simple and intuitive, with precision reference laboratory quality results in 12 minutesmaking it ideal for veterinary clinics, mobile practitioners, research laboratories, and pharmaceutical and biotech companies.</p><p>For more information on VetScan VS2, </p><p>call REM Systems on 1800 737 222.</p><p>l Diagnose bleeding disorders with QuickVetThe QuickVet COAG PT/aPTT Combo Test aids in the diagnosis of excessive bleeding, hereditary bleeding disorders, toxins and systemic diseases, rodentacide poisoning, pre-surgical work up, disseminated intravascular coagulopathy (DIC), and possible anemia.</p><p>The cartridge is designed to perform blood coagulation tests using citrate stabilised whole blood. The test simultaneously measures the Prothrombin Time (PT) and the Activated Partial Thromboplastin Time (aPTT) giving the veterinarian fast and valuable information on the functionality of the blood coagulation cascade. </p><p>For more details, contact 1300 VEPA LAB (1300 837 252).</p><p>l VetlinkSQLVetlinkSQL is a modern Veterinary Practice Management Software designed using the very latest tools, providing one of the most powerful and flexible packages available on the market today. It has been carefully designed with a feature set that caters for businesses of all sizes, ranging from a single location practice to large multi-branch operations.</p><p>For more information, send an email to sales@cfl.co.nz.</p></li><li><p>More than 1 in 2 vet practices cant be wrong.</p><p>Vetmedin.com.au User name: veterinarian Password: livelonger Boehringer Ingelheim Pty Limited. Animal Health Division. Level 1, 78 Waterloo Road, North Ryde, NSW 2113. Toll Free 1800 038 037. </p><p> Boehringer Ingelheim Pty Limited, 2015. All rights reserved. WH BI19574/VP</p><p>Reference: 1. RSPCA. How many pets are there in Australia? 14 March 2014. http:...</p></li></ul>