Units - Level 3 Diploma in Customer Service - Level 3 Diploma in... Level 3 Diploma in Customer Service QCF ... Organise and deliver customer service (5C) ...

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TheLearningStation439GreenLanesHaringeyLondoncourses@thelearningstation.co.ukN41HA 08450268402Level3DiplomainCustomerServiceQCFLearnersmustachieveatleast55CreditsMandatory Units from Group ALearnersmustcompleteallunitswithinGroupAOrganiseanddelivercustomerservice(5C)Understandthecustomerserviceenvironment(5C)Understandcustomersandcustomerretention(4C)Resolvecustomersproblems(4C)Principlesofbusiness(10C)Managepersonalandprofessionaldevelopment(3C)OptionalUnitsfromGroupBCandidateisrequiredtoselectaminimumof15creditsOptionalUnitsGroupCLearnersmustcompleteamaximumof9creditsOnceyouhavecompletedallofthemandatoryunitslistedabove,wewillassistyouinselectingapathwayforyoutocompleteyouroptionalunits.AfulllistofalltheoptionalunitscanbefoundontheHABCwebsite.file:///C:/Users/admin.STEPPINGOUT/Downloads/[28052015_1145]_9]_qualification_specification_l3_dip_cs_v3%20(3).pdf

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