Resume Dawn Clemence 2016
SUSAN TDawn A. Clemence, MBA, CMR2680 E. Holmes DriveFayetteville, AR 72701Cell: 479.301.6969 email@example.comLinkedIn URL https://www.linkedin.com/pub/dawn-clemence-mba-cmr/26/77b/357SUMMARYDynamic, adaptive, results-driven Cardiovascular, Infectious Disease, Pulmonology, Nephrology, Urology, Neurology, Surgery and Diabetes Specialty Rep with Institutional, Medical Distribution and Device sales, coupled with an MBA. A proven track record of success and achievement by increasing Pharmaceutical, Vaccines and Medical Device Sales consistently delivering business results: Entrepreneurial with strong influence skills Business to business sales experience B2B Adept negotiator, results-oriented problem solver Trusted healthcare partner in AR, MO, KS & OK Innovative leader and Sales Trainer Launched over 10 products in multi-specialties Cross-functional outstanding team collaborator Unsurpassed territory optimization PROFESSIONAL EXPERIENCEQUINTILES / JANSSEN PHARMACEUTICALS2014-presentCardiovascular Specialty Representative, Arkansas / Missouri Negotiated with C-Suite and Pharmacy Director to add back established product to a Hospital Protocol resulting in a formulary win at the largest account in Missouri. Increased established brand with declining market share over 124% in a highly competitive market. Currently Top 15% in the Nation and on-track to win Presidents Club in 2015.Drive results, engage & leverage over a decade of trusted healthcare partnerships in Cardiology, Cath Labs, Oncology/ Hematology, Pulmonology, Orthopedic Surgery and Hospitals in Arkansas and Missouri to grow territory business, brand market share and exceed sales quotas. FOREST PHARMACEUTICALS(now ALLERGAN) 2011-2014Specialty Institutional Medical Representative, NW Arkansas, SW Missouri, Oklahoma and Kansas. 2012 Presidents Club Winner: Top 4% of Sales Force. Institutional Sales Representative of the Quarter. June 2012, December 2013 Promoted to Specialty Institutional - Top 50% of sales in all products for 3 years. 2014 Institutional Sales Mentor for the Southeast Division Ranked #10 in the Nation on the 2014 Presidents Club report before joining Quintiles / Janssen.Launched 3 unique Pharmaceuticals products. Call points included 18 Institutions, retail specialty clinics, Infusion Centers, LTACs, Nursing Homes, Wound Care, Surgery, Micro Lab, Teaching, Community, and Government accounts. Day-to-day responsibilities included calling on Infectious Disease, Pulmonologists, Hospitalists, Pharmacy Directors, Clinical Pharmacy Coordinators, Emergency Room Physicians, Surgeons, Respiratory Therapists, Discharge Planners, MedSurg, high-value Primary Care Physicians, Pharmacists, Physician Assistants, Nurse Practitioners, Nurses, reimbursement managers, Fellows, and Residents. CARDINAL HEALTH 2009-2011Medical Distribution Sales Consultant, NW Arkansas, SW Missouri, Oklahoma & Kansas Awarded Rookie of the Year 2009-2010. 2011 SALES EXCELLENCE AWARD by the HIDA Vendors Association.Territory Manager responsible for cold calling, prospecting and building relationships to increase account penetration, revenue growth and customer satisfaction within Dermatology, Ophthalmology and Oncology Centers, Physician Offices, Surgery Centers and Alternate-Care facilities ( LTAC, Stroke Rehab). Direct sales offerings include Medical/Surgical, full-line Pharmaceuticals including Biologics (Eye, Oncology and Dermatology) and Wound Care Lines, Oncology drugs and Vaccines, Lab and Capital Equipment with leasing options. Direct responsibility for all facets of the sales cycle including: securing Credit Applications to stocking inventory, invoicing, credits and rebills, securing favorable Group Purchasing Organization (GPO) contract access, reimbursement for Pharmaceuticals from patients medical plans, deliveries and returns, quarterly business reviews, new business proposals, and yearly Gross Profit Targeted growth goals.Pfizer, Inc.1998 2009 Senior Specialty Representative, Arkansas 2007 Vice Presidents Council (VPC) Award. Ranked #10 Nationally for Sales. Achieved 10 years Consistent Achievers Bonus. $10,000 Bonus. District Rep of the Year (2000, 2002, 2003). Most Valuable Rep (MVP) Award (2000 and 2007). Peer award for outstanding teamwork and leadership. Regional Performance Fund Bonus (2000 and 2004). Regional Manager Award for Leadership ($2,500). Secured 3 year exclusivity contract on Arkansas Blue Cross Blue Shield formulary for branded statin post generic status.Promoted Pharmaceuticals, Vaccines and Medical Device products to Specialists, including Cardiologists, Infectious Disease, Oncologists, and Urologists, Nephrologists, Neurologists, Pulmonologists, Pain Management and Primary Care physicians. Additional support provided for Teaching Institutions, Community Hospitals, Nursing Homes, Clinic procurement of Vaccines and high-value Managed Care clients. Posted yearly sales increases with branded statin amid 3 generic launches by competitors. Successfully launched 7 products, resulting in numerous formulary wins and Top sales awards. Progressive Insurance 1995 1998 Senior Insurance Adjuster/Manager, Arkansas Opened and managed Branch office which improved response time 50% and saved $1,500 per month on claims costs. Reduced loss adjustment expenses by 20% in territory and reduced existing claims inventory by 50% with same day service initiative. Spear headed cellular communications project for Immediate Response Vehicles, increasing adjuster monthly productivity by 15%. Annual Performance Reviews assessed by State Claims Manager exceeded expectations.Responsible for timely, claims resolution, cost containment, negotiating settlements, presenting evidence at legal proceedings and managing a remote insurance adjusting office. American Freightways (FedEx Freight) 1993 1995 Terminal Manager, Arkansas, Missouri, Texas, Ohio and Mississippi. Trouble shooter for problem terminals during Teamsters strike. Resulted in 6-month turnaround as measured by customer satisfaction, on-time shipments and cost control. Improved sales 15% to top potential and mid potential customers in all terminals. Received commendation from the Company President for turnaround successes at problem terminals. Led 20+ person workforce in all service and management center functions at terminals in AR, MO, TX, OH and MS. Hired, trained and managed employees, planned manpower needs to ensure customers freight delivered and picked up and communicated with dispatch at various terminals to coordinate movement of trailers and freight. Monitored and analyzed all opportunities to cut costs and improve efficiencies. State Commercial Drivers License, currently valid, held since 1993.Previous experience includes: Nursing Services Manager for a 150 Bed Hospital and Sales/BusinessDevelopment/Owner in the Plastics Injection molding business. EDUCATIONMBA, Business Administration. University of Arkansas, Fayetteville, ARAccelerated study course (6 months)BA, Business Management, Minor in Psychology, Computer Science and Math, University of Central Arkansas, Conway, AR.Professional & Volunteer ActivitiesHabitat for Humanity volunteer (2011-2014), Northwest Arkansas Business and Professional Womens Organization member (1985-present), American Heart Association Board Member (2003 2008), Toast Masters NWA Chapter ( 2005-2010), Work Matters Leadership Development Committee (2004-2013), Volunteer at St. Francis Clinic, Springdale (1999-present), Northwest Arkansas Free Health Center. Fayetteville (2001-present), Washington County Head Start, Fayetteville (2005-2009), NWA Childrens Shelter and 7Hills Homeless Shelter Volunteer (2014-present).INTERESTSRunning (Marathon, Triathlons, 5Ks), Golf, Fishing, Hiking, Bicycling, Swimming, Gardening, Camping, APA Pool League, Motorcycle Riding & Backpacking/Trail Restoration.