Online Workplace Language and Culture Learning Resources ?· Online Workplace Language and Culture Learning…

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Online Workplace Language and Culture Learning Resources Client WorkshopErin Waugh-NorQuest CollegeAcknowledgmentsProject FunderPresentation Focus Project background Practice using materials Questions/EvaluationBackgroundWhat is it? 10 workplace videos: five industry, five corporate Online learning resource: language and culture Facilitator/instructor guide: activities, tips, context descriptionsWhy it is important? Link culture and language learning (pragmatics) Canadian Content PragmaticsPragmatics is socially-appropriate language use Talking to your leader is different from Talking to your coworkers which is different from Talking to new hiresSocial Distance/Intensity of interactionSocial DistanceLow ___________________________________________________HighIntensity of InteractionLow stakes ___________________________________________High StakesSocial Distance/Intensity of interactionSocial DistanceLow ___________________________________________________HighIntensity of InteractionLow stakes ___________________________________________High StakesOWLS is a workplace solutionChallenges facing newcomersLanguage Skills Language of Leadership (pragmatics) Clear Speech (pronunciation) Business WritingNeed for development of intercultural sensitivity (Canadian-born and newcomers) Conversation ManagementGoal: Ideas, Improvement, InnovationsCultureACulture BCulture CCulture DFactor 7 Counting SticksWorkplace ChallengesLanguage SkillsIntercultural SensitivitySomethings Up!Suspend judgmentMake senseAct for successSomethings Up!Centre for Excellence Website Videos Language Study Tables Somethings Up! Cycle../index.htm../index.htm../index.htm../index.htm../index.htmCulture General FrameworkLanguage use Apologizing (My bad, Ill fix it right away) Greeting (Mornin Not saying anything) Clarifying (Not sure I follow you there. Mind repeating that one more time?)Non verbal behaviour Different ways of: Gesturing Using eye contact Tone of voiceCommunication style Direct vs. Indirect Emotionally attached vs. emotionally detachedThinking/working style Task-focused vs. relationship-focused Process-oriented vs. big pictureCultural values Individualism vs. collectivism Linear time vs. flexible time Low power vs. high powerThree Parts of IC competenceIntercultural AwarenessIntercultural SensitivityIntercultural AbilityMindsetAwareness of selfMy normalMy edgesHeartsetBuilding empathySuspending judgmentSkillsetUsing Somethings Up! Cycle Becoming even more flexibleongoing reflective practiceAdapted from: Fritz, W., Mllenberg, A., & Chen, GM. (2000). Measuring Intercultural Sensitivity in a Different Cultural Context . Technical University of BraunschweigEvaluationThank you/QuestionsFor more information:Visit our website: us at: icinfo@norquest.ca


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