Mobile Learning, Social Learning

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Mobile Learning, Social Learning. Joanne Jacobs Australasian Cooperative Research Centre for Interaction Design (ACID). Scope of the Seminar. ACID and Interaction Design Principles Definitions and Trends Learning Case Studies: Mobile Learning with SCOOT - PowerPoint PPT Presentation

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  • Mobile Learning, Social LearningJoanne JacobsAustralasian Cooperative Research Centre for Interaction Design (ACID)

    Urban Learning Space Seminar 25 January 2007

  • Agenda9.15am Key principles and precepts of Interaction Design, illustrated through examples from ACID projects (Scoot, Indigenous community learning projects re. cultural heritage, and public issues education, i.e. drawing on the studies below to highlight how interaction design works in a learning context:(1) Mobile learning for traditional educative purposes: SCOOT(2) Geographically Dispersed Learning : Australian Indigenous Community learning projects which aim to protect the cultural heritage of various communities in Australia.(3) Public issues education: examples of Joanne's work with the Queensland Water Commission (educating the community about the issues associated with adopting recycled water), Daylight Saving in South East Queensland to show how a well-designed electronic resource can be used as a context for social learning and mobilising the community on public interest issues; Lifelong learning through public interest campaigns.10.45 - Break11.00 - Presentation on the potential application of Web 2.0 oriented technologies to engage in learning (within our organisations, spaces, places and between each other) - this would be a general introduction to how these technologies and software can be used and what it all means.12.00 General discussion on interaction design principles, Web 2.0 technologies and adaptation of these to the Scottish context12.30 Lunch

    Urban Learning Space Seminar 25 January 2007

  • Scope of the SeminarACID and Interaction Design PrinciplesDefinitions and TrendsLearning Case Studies:Mobile Learning with SCOOTGeographically dispersed learning with Indigenous CommunitiesPublic issues education with Recycled Water, Daylight Savings and Industry successesBREAKPotential of Web 2.0 in industrial contextsAdaptation and deployment in Scottish contexts

    Urban Learning Space Seminar 25 January 2007

  • ACIDACID is a Commonwealth funded coalition of Universities and companies interested in conducting applied research for the purpose of developing prototype methodologies and technologies for commercialisationSo far, major successes have included development of an award-winning Diversionary Therapy device for children undergoing treatment for burns, as well as mobile phone applications for Nokia and archives of Australian Indigenous Heritage.

    Urban Learning Space Seminar 25 January 2007

  • ACIDs Interaction Design PrinciplesStrong focus on Human Design Matrix (HDM) a combination of user-centred design principles as well as understanding contexts for deployment of technology-mediated experiencesGrowing advocacy in ACID for Experience Designderived in part from the open source community, where collective production and publishing is generating more positive outcomes for participants

    Urban Learning Space Seminar 25 January 2007

  • Experience DesignRepresentation and simulation (of learning content)Communication enablers (for the reception of content)Logic design (support for content)Feedback qualities (Interaction with content)Identity and relationships (representations of the user/s)

    Urban Learning Space Seminar 25 January 2007

  • ACID HDM Matrix

    Urban Learning Space Seminar 25 January 2007

  • Designing for learningHistory of interaction and education design:KLA orientedUser-centred (but still top-down approach)Natural born cyborgs (Clarke 2003)Experience oriented, user-led design (evolving)Facilitating access and conversations with alternative sources is now keyLearning on the move needs to consider the natural use of mobile and social technologies

    Urban Learning Space Seminar 25 January 2007

  • Definitions and trends just to ensure were all on the same page here

    Urban Learning Space Seminar 25 January 2007

  • Definitions 1: Web 2.0Web 2.0Web 2.0 is the network as platform, spanning all connected devices; Web 2.0 applications are those that make the most of the intrinsic advantages of that platform: delivering software as a continually-updated service that gets better the more people use it, consuming and remixing data from multiple sources, including individual users, while providing their own data and services in a form that allows remixing by others, creating network effects through an architecture of participation, and going beyond the page metaphor of Web 1.0 to deliver rich user experiences. SOURCE: OReilly Radar, http://radar.oreilly.com/archives/2005/10/web_20_compact_definition.html For further details, see: http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html

    Urban Learning Space Seminar 25 January 2007

  • Definitions 2: Perpetual BetaBeta, beta release, perpetual beta

    A concept drawn from programming, where an application or content document is in an unfinished state. In the case of an application, it usually represents the first version with all features functional, but possibly in an unstable or evolving state. An entity is said to be in a state of perpetual beta when a document or service is constantly evolving as a result of user engagement.

    Urban Learning Space Seminar 25 January 2007

  • TrendsGrowth in use of mobile devices

    Growth in number of blogs tracked

    Growth in peer oriented sources in educational research and activity

    Urban Learning Space Seminar 25 January 2007

  • Growth of portable mobile devicesEstimated growth of portable media devices, Source: Parks Associates 2005, http://www.clickz.com/stats/sectors/entertainment/article.php/3516986

    Urban Learning Space Seminar 25 January 2007

  • Growth of blogs trackedSource: Technorati State of the Blogosphere, October 2006 http://www.sifry.com/alerts/archives/000443.html

    Urban Learning Space Seminar 25 January 2007

  • Growth of peer-oriented sources in educational researchSource: Alexa Wikipedia traffic rankinghttp://alexa.com/data/details/traffic_details?url=wikipedia.org

    Urban Learning Space Seminar 25 January 2007

  • Wikipedia often the only research source citedSusan Nash, Why Not Wikipedia? http://community.elearners.com/blogs/inside_elearning/archive/2006/09/18/Why-Not-Wikipedia_3F00_.aspx

    Urban Learning Space Seminar 25 January 2007

  • Case Studies in Learning

    Urban Learning Space Seminar 25 January 2007

  • Case Study 1: Mobile LearningLearning is activeLearning is in contextLearning is embedded in the everyday experience with the everyday tools.Learning content is dynamically received, created and shared.Eliminates the gap that currently separates the technologies of instruction and entertainment.Mobile learning connects people, places and things

    Urban Learning Space Seminar 25 January 2007

  • A family recently participating in the SCOOT mobile treasure hunt. This event held in September 2006 took family groups on a discovery of facts and fictions through the Melbourne Museum, The State Library of Victoria and Federation Square

    Urban Learning Space Seminar 25 January 2007

  • Mother and Daughter participating in SCOOT 2006 at the State Library of Victoria.

    Urban Learning Space Seminar 25 January 2007

  • QUT Communication Design Students working on SCOOT while waiting at the airport. http://www.flickr.com/photos/scootgame

    Urban Learning Space Seminar 25 January 2007

  • Mobile learning

    Urban Learning Space Seminar 25 January 2007

  • Case Study 2: Heritage LearningStrong need to capture stories and history of Indigenous Communities in AustraliaEntire languages and dialects dying outCulturally sensitive process some Indigenous communities regard various forms of capture as stealing the soulVerbal or written histories not sufficient to articulate the process of experiencing the land (hence, experience design).

    Urban Learning Space Seminar 25 January 2007

  • Demonstration: SonglinesDigital Songlines is a living archive of indigenous communities in Australia, built on a gaming engine and recording details of communitiesAs Songlines is being developed, several products are emerging as collections from the workDEMO: Vincents World, Irenes World

    Urban Learning Space Seminar 25 January 2007

  • Heritage Learning

    RelationshipsDimensionsQuestionsSocialparticipants / participantsparticipants / facilitatorsparticipants / independent readersWho are the participants of the sites?What cultures, practices and ideas do they share?What relationships develop with each other and the supporting faculty?How do these relationships develop?Pedagogicalparticipants / ideasparticipants / activitiesHow do participants interact with content and ideas from their own experiences of indigenous communities?Culturalparticipants / participantsparticipants / facilitatorsWhat kinds of expectations do the participants have relating to the engagements with Songlines? How might they want to use Songlines as a means of supporting an ideas-oriented cultural cohort?Spatialparticipants /virtual siteparticipants /actual siteHow do they currently relate to the virtual space as a separated space from their understanding of physical spaces?Technicalparticipants /ICTWhat relationships do they currently and potentially have to the technology and the interaction it can provide?TemporalMobility, Duration, Rhythm of StayHow much time do participants spend with the interactive space and why? Do they return and why?How do they allocate sufficient time to accommodate participants into their daily lives?

    Urban Learning Space Seminar 25 January 2007

  • Songlines in Commercial ContextWhilst the Songlines project is a Cultural Ark for indigenous heritage there ARE commercial opportunities:Mining, infrastructure development and property development require cultural heritage research (commercial research)Reconciliation between culturally diverse communities requires mediation in a shared protocol (legal mediation and dispute resolution)Marketing of Australia for tourism purposes (more visitors want an indigenous experience of Australia than is achieved)

    Urban Learning Space Seminar 25 January 2007

  • Case Study 2: Public Issues LearningPublic education long been regarded as within the purview of government and non-profit marketersThese bodies aware that users increasingly seek answers online or wish to learn at their own pacePublic expectation of RAPID response to issuesPublic expectation of engagement and consultation on issuesThree examples considered:Queensland Water CommissionDaylight Saving in South Eastern QueenslandAddressing morale problems in a public hospital in Brisbane

    Urban Learning Space Seminar 25 January 2007

  • Queensland Water CommissionWater facts:All water is freshly sourced in Queensland, from catchment damsCurrent water storage in South East Queensland is at 22.9%In December 2008 Queensland will run out of waterReferendum on recycled water in regional area, Toowoomba, was rejectedQWC set up to investigate ways to save water, educate community and consult with community on recycled water options

    Urban Learning Space Seminar 25 January 2007

  • QWC StrategyIntroduce a blog with Pro-blogger and Anti-blogger stances on recycled water, plus QWC-blogger (aka fence sitter)Write stories for press, develop podcasts and v-casts for raising profileEncourage network stars to be participants in blogEnforce minimum number of posts per day for bloggers (workflow management)Engage full-time moderator for governance

    Urban Learning Space Seminar 25 January 2007

  • Daylight Savings in SEQDLS facts:Queensland only state in Australia without DLSState is vast, with more than an hours difference in light movements across the stateHistory of resistance to DLS due to heat issues and absurd suggestions from former PremierCurrent Premier said to be considering splitting the state in to two time zonesSeveral online campaigns for state-wide adoption ignored or failed. SEQ DLS campaign begun to address concerns of all interested parties

    Urban Learning Space Seminar 25 January 2007

  • SEQ DLS ExperienceIntroduced an online petition, supported by existing local government Councillor.Emailed petition to friends network. This generated a viral marketing campaign.When southern states adopted DLS and problems arise with differing time zones, media pick up the campaign.After media blitz, signatures rise from a few hundred to over 10,000 in the space of 3 weeks.Now, voluntary force on DLS established. Referendum (or plebiscite) on political agenda for 2007.

    Urban Learning Space Seminar 25 January 2007

  • Mater Hospital BlogHospital facts:Divisions spread geographically over a number of physical sitesDepartments often devoting resources to solving the same problem quite independently Low morale due to success stories not being communicated throughout the workforcePoor communications across specialist areasMater Hospital blog and public displays set up to address communications problems

    Urban Learning Space Seminar 25 January 2007

  • Mater Blog StrategyIntroduce a blog with representatives from various divisions (doctors, nurses, maintenance staff, marketing, research and patients advocacy).Install large screen public displays in staff recreation areas to display blog posts on morphing cycle.Encourage hospital workers from all divisions to participate in blog comments through poster education campaign sited near public displays.Enforce minimum number of posts per week for bloggers, but maximum 100 words per post for fast communication.

    Urban Learning Space Seminar 25 January 2007

  • Public Issues Learning

    RelationshipsDimensionsQuestionsSocialparticipants / participantsparticipants / facilitatorsparticipants / independent readersWho are the participants of the sites?What cultures, practices and ideas do they share?What relationships develop with each other and the supporting representatives?How do these relationships develop?Pedagogicalparticipants / ideasparticipants / activitiesHow do participants interact with content and ideas from their own experiences of contexts?Culturalparticipants / participantsparticipants / facilitatorsWhat kinds of expectations do the participants have relating to the engagements with ideas? How might they want to use technologies as a means of supporting an ideas-oriented cultural cohort?Spatialparticipants /virtual siteparticipants /actual siteHow do they currently relate to the virtual space as a means of changing behaviours in their physical spaces?Technicalparticipants /ICTWhat relationships do they currently and potentially have to the technology and the interaction it can provide?TemporalMobility, Duration, Rhythm of ParticipationHow much time do participants spend with the interactive space and why? Do they return and why?How do they allocate sufficient time to accommodate participants into their daily lives?

    Urban Learning Space Seminar 25 January 2007

  • Case Study ImplicationsMobile and social software widely identified as desirable media for facilitation of learning, but limited success in deployment so far.Case studies in learning indicating experience design is preferable to traditional education and interaction design methods.Design of learning needs to acknowledge existing uses of emerging technologies, and permit user agency over experiences in order to reflect meaningfully on learning.

    Temporal costs affect acceptance, but perceived value of ongoing social engagement is sustained across case studies.

    Urban Learning Space Seminar 25 January 2007

  • BREAK Morning Tea(No Vegemite, I promise)

    Urban Learning Space Seminar 25 January 2007

  • Web 2.0 Deployment in commercial contextsOr, how to use social software to manage organisational knowledge and promote learning

    Urban Learning Space Seminar 25 January 2007

  • Items to be addressedWhy consider adding Web 2.0 functionality to company offerings?What are the applications of Web 2.0?Possible applications of Web 2.0 in example business areas.

    Urban Learning Space Seminar 25 January 2007

  • Rise of Web 2.0Web 2.0 software and technologies arose as a means of solving a publishing and accessibility problem, whilst accommodating social communications Web 2.0 not technically different from Web 1.0, just delivering on the promise of the markets are conversations ideals of technology advocates (see The Cluetrain Manifesto)

    Urban Learning Space Seminar 25 January 2007

  • Whats new about Web 2.0?Engaging stakeholders in decision makingAllocating tasks based on skill sets and expertise rather than as a role in an employment environmentGenerative tools to denote hot topicsA culture of critical debate and engagement Produces a sense of trust in the publisherEvolving correctness of data

    Urban Learning Space Seminar 25 January 2007

  • Why Web 2.0 at Your Company?Growing expectations among consumers for value additions to standard content channels

    More audiences trusting user-generated content and regard this as evaluative of professionally produced content

    There is a need to ensure companies have a document trail of all communications for corporate reporting

    Urban Learning Space Seminar 25 January 2007

  • Web 2.0 ApplicationsBlogs, wiki and other personally developed content, delivered as web content and through RSSContent aggregators based on user-generated content and social linkages (eg: social bookmarking, flickr, YouTube, MySpace)Mashups of multiple existing applications, providing new meaning for consumers

    Urban Learning Space Seminar 25 January 2007

  • User generated contentValue: reduces cost of production of knowledge for specific groupsValue: cross-linking of expertise based on context; provides an opportunity to grow links between users from different disciplinesValue: problem solving occurs through the wisdom of crowds concept of engaging stakeholders more effectively

    Urban Learning Space Seminar 25 January 2007

  • Example: MySpace Business Entrepreneurs forum for sharing documentation and discussion on running new businesses with innovative solutions

    Urban Learning Space Seminar 25 January 2007

  • Urban Learning Space Seminar 25 January 2007

  • Industrial adoptionTraining programs in communication and news reporting on new strategiesPossible company network of cooperative firmsBusiness continuity forum on solutions for various problemsDevelopment of advocacy network

    Urban Learning Space Seminar 25 January 2007

  • MySpace versus Google (Visits)Source: Hitwise, MySpace Moves Into #1 Position for all Internet Sites

    Urban Learning Space Seminar 25 January 2007

  • YouTube, Flickr ReachSource: Alexa, cited in Google, You Tube & Dark Side Of Online Video, Om Malik

    Urban Learning Space Seminar 25 January 2007

  • Why so successful?Users want a context to exhibitUsers wish to have their evaluations heardUsers wish to feel part of elite, and technologically adept networks

    Urban Learning Space Seminar 25 January 2007

  • Can your company adopt?MySpace drives traffic through WOM marketing and through social linkages between participantsProcess involves providing users with a simple interface for adding content and allowing them to have control over content: immediacy is crucialFew technological skills required to adopt; need a decision on governance.

    Urban Learning Space Seminar 25 January 2007

  • Example: Blogs and wiki Opinion leaders in the blogosphere and knowledge base entry creation

    Urban Learning Space Seminar 25 January 2007

  • Urban Learning Space Seminar 25 January 2007

  • Urban Learning Space Seminar 25 January 2007

  • Technorati: Blog Growth

    Source: Technorati, State of the Blogosphere.

    Urban Learning Space Seminar 25 January 2007

  • Why so successful?Same as for MySpace users still want a context to exhibit and negotiate contentOwnership of content given freely, but recognition of authorship is often sufficient as compensation (Creative Commons licensing)

    Urban Learning Space Seminar 25 January 2007

  • Can your company adopt?Blogs can be used as a form of PR, and encourages more realistic feedback than standard evaluative techniques. Blogs based on open source technology can be implemented at very low costWiki can be useful interface to standard knowledge management utilities and resources.

    Urban Learning Space Seminar 25 January 2007

  • Example: podcasts and v-casts ABC Podcasts and TelecomTV Video Podcasts (v-casts)

    Urban Learning Space Seminar 25 January 2007

  • Urban Learning Space Seminar 25 January 2007

  • Urban Learning Space Seminar 25 January 2007

  • Why so successful?Podcasting is successful as a radio-killer application, particularly for information radio and interviewsVideo podcasts are successful through YouTube and as independent entities as video on demand, and is more accessible than lengthy reports and documentation to explain complex ideas and processes.

    Urban Learning Space Seminar 25 January 2007

  • Can your company adopt?Podcasts (video or audio) can be used as PRLike blogs, podcasts can be implemented at very low cost in terms of delivery. Hosting costs may be affected by traffic and storage increases as a result of this practicePodcasts must be released regularly to attract a regular audience.

    Urban Learning Space Seminar 25 January 2007

  • Improving communicationBlogs, podcasts and other Web 2.0 technologies can permit conversations to evolve between an organisation and its stakeholders

    Conversations are more effective facilitators of business than common information overload strategies

    Communication is not broadcasting; its not enough to get the message out. You have to be open to responses

    Urban Learning Space Seminar 25 January 2007

  • Web 2.0ism by business areaBusiness continuity and disaster recoveryCorporate and organisational communicationsCreative (in-house) developmentProfessional development and training in the workplaceEducational resource augmentation in traditional learning environments Corporate governance and knowledge management

    Urban Learning Space Seminar 25 January 2007

  • Business continuity (1)Disaster recovery and business continuity is dependent on: fast responses to interruptions to operational processesclear and regular publishing of the status of the recovery processalternative communication channels during the recovery processWiki represent a useful way of keeping the staff informed of the situation at hand and storing information gathered during an interrupted process

    Urban Learning Space Seminar 25 January 2007

  • Business continuity (2)Stakeholder engagement in scenario mapping for file and processes losses is important to ensure all information centres are covered in continuity planningRSS feeds for blogs, wiki or other content systems recording notices, instructions and requirements for a scenario mapping exercise can be a useful means of automating contact with staff without having to have access to mailing lists.

    Urban Learning Space Seminar 25 January 2007

  • Corporate & Org CommunicationsTo raise awareness and trust in an organisation, it is necessary to keep up a regular dialogue with your workers/customersBlogs represent a fabulous means of releasing information quickly and efficiently, and allowing workers/customers to provide feedback on information supplied in blog postsSurveys and categorisation of participants is possible through blogs.

    Urban Learning Space Seminar 25 January 2007

  • Creative developmentIncreasingly, there are a range of skill sets required for creative developers to collaboratively develop campaigns across a range of delivery platforms. Stakeholder engagement in the production process for campaigns is a cost reduction mechanism. Using wiki and file management galleries to share information, edit content and annotate rich media is a truly interactive process for creative content production.

    Urban Learning Space Seminar 25 January 2007

  • Professional developmentIn training programs, keeping a sense of cohesion among participants and reselling new training programs is paramount for RowlandThe use of social software tools as a means of engaging participants in training programs and sustaining an alumnus after the event is a logical means of value adding existing programs and ensuring that you do not lose touch with the participantsParticipants actually begin to contribute content and maximise their overall learning experience.

    Urban Learning Space Seminar 25 January 2007

  • Limitations of current deploymentMany organisations are seeking to deploy Web 2.0 facilities, but are having bad experiences or limited success with the technologies This is primarily due to limitations in design of deploymentOften deployed as ONE WAY COMMUNICATIONDominantly still driven by the business; no public advocacy being promoted (thus reducing trust in the firm)Delayed feedback systems discourage participation. No registration processes for instant authorship evident (thus reducing stickyness)

    Urban Learning Space Seminar 25 January 2007

  • Next stepsNeed to consider workshopping the implementation of Web 2.0 software and processes for business areas. This involves evaluating:Value to be generated from user-generated contentIntegration with existing knowledge management architecture and processesGovernance considerations

    Urban Learning Space Seminar 25 January 2007

  • CostsPlanning costs (time for staff and facilitators)Software costsMaintenance costsMining costs (data management)

    Urban Learning Space Seminar 25 January 2007

  • Planning costsWhat Web 2.0 applications would be useful?What management processes will need to be applied to these applications?What capacity do we have to manage?What performance metrics will apply to these applications? (Including satisfaction with the scope and functionality of tools among clients)

    Urban Learning Space Seminar 25 January 2007

  • Software costs (1)Blogging/wiki software: WordPress, MediaWiki and several other software solutions are free, open source technologies. Cost for implementation = 1 day per software package to install and integration with organisational web servers; 1-2 days training in use; ongoing staff cost of governance and moderation (% time based on traffic and complexity of installation)

    Urban Learning Space Seminar 25 January 2007

  • Software costs (2)Rich media production (podcasts and v-casts) involve cost of hardware for recording and media editing softwareNear broadcast quality audio production studio for under $1000 (editing software such as Audacity is free)Flash video production involves digital video hardware, staff with skills in video production and software for editing or outsourced production

    Urban Learning Space Seminar 25 January 2007

  • Maintenance and MiningThese are dependent on the governance regime agreed in the implementation phase of the applications, and the costs of integrating with existing knowledge management architecture and processesRegular updates to software and processes will be necessary for these technologies due to the speed of change in the field.

    Urban Learning Space Seminar 25 January 2007

  • Web 2.0 ImplicationsRevolution in production based on user-led approach, differing from user-centred design (Experience Design)Most of the value to be derived from Web 2.0 can be adapted for a series of contexts, commercial and non-commercialScotland well-placed to take advantage of research and production at the Glasgow School of Art Digital Design Studio to create world-leading products and services that combine interactivity with life-long learning and active citizenship.

    Urban Learning Space Seminar 25 January 2007

  • Solving the problems togetherBreak into groups with reps across areas of expertiseCome up with one innovation in either ofTraditional educationPublic issues educationHeritage educationConsider what issues may arise, and devise a solution

    Urban Learning Space Seminar 25 January 2007

  • Any questions?Joanne JacobsProject Manager, ACIDPrivate Consultant, UserLed.comPh: +61 7 3868 3134 Mob: +61 419 131 077Email: joanne@joannejacobs.netBlog: http://joannejacobs.netBook: Uses of Blogs, Available for order from Amazon

    Urban Learning Space Seminar 25 January 2007

    Urban Learning Space Seminar 25 January 2007