Mobile bank apps ranked by availability and popularity of ... ? Mobile bank apps ranked by availability

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    11-Jun-2018

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Mobile bank apps ranked by availability and popularity of features Balance or fraud alerts Branch/ATM locator Budgeting/personal financial management toolsSchedule branch appointment Send money to another person (P2P payments)Tap to call customer serviceTravel notification Credit score trackingFingerprint login (touch ID)Report a debit/credit card lost or stolenSmartwatch appTurn debit/credit card on or offView balance without logging in (quick view)Total weighted score1Bank of America 100.0Wells Fargo 98.4Capital One 98.2BBVA Compass2 97.8BB&T 96.8Citi 95.6PNC 94.2USAA 92.0Ally Bank 88.8First Tennessee Bank3 88.4Huntington Bank 87.4Bank of the West4 86.2KeyBank 86.0Zions Bank 85.5Citizens Bank5 84.7U.S. Bank 84.5SunTrust 84.1HSBC 83.4Chase Bank 82.5Fifth Third Bank 82.5Santander Bank 82.5Regions Bank 81.4M&T Bank 80.7TD Bank 80.7Union Bank6 77.3Comerica 77.2BMO Harris7 77.1Charles Schwab Bank 74.6Data compiled June 26, 2017.S&P Global Market Intelligence researched mobile app features for a select group of U.S. banks between June 9 and June 23, using the apps themselves when possible and otherwise relying on bank websites, app store descriptions and communications with company representatives to determine the availability of features.1To calculate the total weighted scores in this ranking, S&P Global Market Intelligence assigned each bank one point for each mobile feature available. The points were then weighted based on each features popularity in our 2017 mobile banking survey. The weights were based on responses to two questions in the survey: one about what app features mobile banking customers used the most and one about desired features that respondents identified as missing from their mobile banking experience. The 2017 Mobile Money survey was fielded between Jan. 26 and Feb. 1 from a random sample of 4,000 U.S. mobile bank app users aged 18 and older. S&P Global Market Intelligence weighted the data to be nationally representative. Results from the survey, which was conducted online, have a margin of error of +/-1.6% at the 95% confidence level based on the sample size of 4,000. Features that were available in all ranked bank apps are included in the ranking but not shown in the chart (access other accounts, check balance, pay bills, photo check deposit, review transactions and transfer money between accounts). Weighted ranking excludes certain features not assessed in the mobile banking survey (rewards program, Spanish language option, photo bill pay and cardless ATM access).2BBVA Compass is a trade name of Banco Bilbao Vizcaya Argentaria SA subsidiary Compass Bank.3 Subsidiary of First Horizon National Corp.4 Subsidiary of BNP Paribas SA.5 Subsidiary of Citizens Financial Group Inc.6 Union Bank is a brand name of Mitsubishi UFJ Financial Group Inc. unit MUFG Union Bank NA. 7 Subsidiary of Bank of Montreal. 2017. S&P Global Market Intelligence. All rights reserved.

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