Level 3 NVQ Diploma in Beauty Therapy Massage - VTCT of... · The Level 3 NVQ Diploma in Beauty Therapy Massage is a job ready ... • NVQ 3 Massage Route ... UB30B13 Provide body electrical treatments ...

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AB30031F_v11Level 3 NVQ Diploma in Beauty Therapy MassageAccreditation start date: 1 August 2010Credit value: 51Total Qualification Time (TQT): 510Guided learning hours (GLH): 403 - 410Qualification number: 500/8861/0Statement of unit achievementBy signing this statement of unit achievement you are confirming that all learning outcomes, assessment criteria and range statements have been achieved under specified conditions and that the evidence gathered is authentic.This statement of unit achievement table must be completed prior to claiming certification. Unit code Date achieved Learner signatureAssessor initialsIQA signature (if sampled)Mandatory unitsUG31G22 UG31H32UB30B20 UB30B23 UB30B24 UB30B28 Optional units Please insert optional units achievedThe qualificationIntroduction National Occupational Standards (NOS)The Level 3 NVQ Diploma in Beauty Therapy Massage is a job ready qualification based on National Occupational Standards (NOS).This qualification will provide you with the knowledge, understanding and skills to work competently as an advanced beauty therapist specialising in massage. Throughout this qualification you will monitor procedures to safely control work operations, contribute to the planning and implementation of promotional activities, provide body massage treatments, provide Indian head massage, carry out massage using pre-blended aromatherapy oils and provide stone therapy treatments.You will be assessed on your occupational competence.This qualification has been mapped to the relevant NOS, and is regulated on the Regulated Qualifications Framework. This qualification is approved and supported by the Hairdressing and Beauty Industry Authority (HABIA), the standard setting body for hair, beauty, nails and spa qualifications.2ProgressionThis is an approved qualification for working as an advanced beauty therapist specialising in massage. It also provides a sound platform for further learning or training.This qualification provides progression opportunities to the following VTCT qualifications: Level 4 Diploma in Permanent Hair Removal and Skin Rejuvenation Level 4 Certificate in Laser and Intense Pulsed Light (IPL) Treatments Level 4 Diploma in Advanced Beauty Therapy Level 4 Award in Skin Blemish Removal Level 4 Award in Physiology for Advanced Beauty Therapy 3Qualification structureMandatory units - 44 creditsVTCT unit codeOfqual unit reference Unit title Credit value GLHUG31G22 Y/601/5875 Monitor procedures to safely control work operations 4 30UG31H32 R/600/1277 Contribute to the planning and implementation of promotional activities 5 32UB30B20 A/600/7462 Provide body massage treatments 10 79UB30B23 D/600/7504 Provide Indian head massage 7 54UB30B24 K/600/7523 Carry out massage using pre-blended aromatherapy oils 8 67UB30B28 J/600/7545 Provide stone therapy treatments 10 88Optional units - 7 (minimum) creditsVTCT unit codeOfqual unit reference Unit title Credit value GLHUB30B12 T/600/8755 Plan and provide airbrush make-up 8 62UB30B26 Y/600/8764 Provide female intimate waxing services 5 44UB30B27 D/600/8765 Provide male intimate waxing services 5 44UB30B15 D/600/9012 Provide single eyelash extension treatments 5 44UB30B21 K/600/7487 Provide UV tanning services 2 16UB30B25 R/600/7533 Provide self-tanning services 3 27UB30B13 Y/600/9090 Provide body electrical treatments 12 106UB30B14 J/600/7562 Provide facial electrical treatments 12 106UG31G11 T/600/1272 Contribute to the financial effectiveness of the business 4 26UB300S2 H/600/9089 Monitor clients and the operation of sauna, steam and hydrotherapy treatments 7 59UB300S3 D/600/9091 Provide body wrapping and flotation treatments 7 59Total credits required - 51 (minimum)4All mandatory units must be completed.Guidance on assessment5This book contains the mandatory units that make up this qualification. Optional units will be provided in additional booklets. Where indicated, VTCT will provide assessment materials. Assessments may be internal or external. The method of assessment is indicated in each unit.Internal assessment (any requirements will be shown in the unit)Assessment is set, marked and internally quality assured by the centre to clearly demonstrate achievement of the learning outcomes. Assessment is sampled by VTCT external quality assurers.Assessment explainedVTCT courses are assessed and quality assured by centre staff. Work will be set to improve your practical skills, knowledge and understanding. For practical elements, you will be observed by your assessor. All your work must be collected in a portfolio of evidence and cross-referenced to requirements listed in this record of assessment book. Your centre will have an internal quality assurer whose role is to check that your assessment and evidence is valid and reliable and meets VTCT and regulatory requirements.An external quality assurer, appointed by VTCT, will visit your centre to sample and quality-check assessments, the internal quality assurance process and the evidence gathered. You may be asked to attend on a different day from usual if requested by the external quality assurer.This record of assessment book is your property and must be in your possession when you are being assessed or quality assured. It must be kept safe. In some cases your centre will be required to keep it in a secure place. You and your course assessor will together complete this book to show achievement of all learning outcomes, assessment criteria and ranges.External anatomy and physiology papersSome units in this qualification contain a Paper 2 of 2, which assess anatomy and physiology only. Rather than complete an individual anatomy and physiology paper (Paper 2 of 2) for every unit, you can complete one external paper that covers all anatomy and physiology papers in this qualification. The external paper title in Linx2Achieve is: NVQ 3 Massage Route Mandatory Anatomy and Physiology (Paper 1 of 2) NVQ 3 Massage Route Mandatory Anatomy and Physiology (Paper 2 of 2). Once these papers have been achieved all unit external papers titled Paper 2 of 2 can be signed off by your assessor. This only applies to mandatory units in this qualification. Paper 1 of 1 and Paper 2 of 2 must be completed for all optional units (where applicable).External assessment (any requirements will be shown in the unit)Externally assessed question papers completed electronically will be set and marked by VTCT. Externally assessed hard-copy question papers will be set by VTCT, marked by centre staff and sampled by VTCT external quality assurers. Creating a portfolio of evidenceAs part of this qualification you are required to produce a portfolio of evidence. A portfolio will confirm the knowledge, understanding and skills that have been learned. It may be in electronic or paper format. Your assessor will provide guidance on how to prepare the portfolio of evidence and how to show practical achievement, and understanding of the knowledge required to successfully complete the qualification. It is this booklet along with the portfolio of evidence that will serve as the prime source of evidence for this qualification.Evidence in the portfolio may take the following forms: Observed work Witness statements Audio-visual media Evidence of prior learning or attainment Written questions Oral questions Assignments Case studiesAll evidence should be documented in the portfolio and cross referenced to the outcomes. Constructing the portfolio of evidence should not be left to the end of the course. 6Unit assessment methodsThis section provides an overview of the assessment methods that make up each unit in this qualification. Detailed information on assessment is provided in each unit.Mandatory units External InternalVTCT unit code Unit titleQuestion paper(s) Observations AssignmentsUG31G22 Monitor procedures to safely control work operations 0 UG31H32Contribute to the planning and implementation of promotional activities0 UB30B20 Provide body massage treatments 2 UB30B23 Provide Indian head massage 2 UB30B24 Carry out massage using pre-blended aromatherapy oils 2 UB30B28 Provide stone therapy treatments 2 78Optional units External InternalVTCT unit code Unit titleQuestion paper(s) ObservationsPortfolio ofevidenceUB30B12 Plan and provide airbrush make-up 1 UB30B26 Provide female intimate waxing services 1 UB30B27 Provide male intimate waxing services 1 UB30B15 Provide single eyelash extension treatments 1 UB30B21 Provide UV tanning services 1 UB30B25 Provide self-tanning services 1 UB30B13 Provide body electrical treatments 2 UB30B14 Provide facial electrical treatments 2 UG31G11 Contribute to the financial effectiveness of the business 0 UB300S2Monitor clients and the operation of sauna, steam and hydrotherapy treatments1 UB300S3 Provide body wrapping and flotation treatments 2 8Unit glossary99DescriptionVTCT product codeAll units are allocated a unique VTCT product code for identification purposes. This code should be quoted in all queries and correspondence to VTCT. Unit title The title clearly indicates the focus of the unit.National Occupational Standards (NOS)NOS describe the skills, knowledge and understanding needed to undertake a particular task or job to a nationally recognised level of competence.LevelLevel is an indication of the demand of the learning experience; the depth and/or complexity of achievement and independence in achieving the learning outcomes. Credit valueThis is the number of credits awarded upon successful achievement of all unit outcomes. Credit is a numerical value that represents a means of recognising, measuring, valuing and comparing achievement.Guided Learning Hours (GLH)The activity of a learner in being taught or instructed by - or otherwise participating in education or training under the immediate guidance or supervision of - a lecturer, supervisor, tutor or other appropriate provider of education or training.Total qualification time (TQT)The number of hours an awarding organisation has assigned to a qualification for Guided Learning and an estimate of the number of hours a learner will reasonably be likely to spend in preparation, study, or any other form of participation in education or training. This includes assessment, which takes place as directed - but, unilke Guided Learning, not under the immediate guidance or supervision of - a lecturer, supervisor, tutor or other appropriate provider of education or training.Observations This indicates the minimum number of observations required to achieve the unit.Learning outcomesThe learning outcomes are the most important component of the unit; they set out what is expected in terms of knowing, understanding and practical ability as a result of the learning process. Learning outcomes are the results of learning.Evidence requirements This section provides guidelines on how evidence must be gathered. Maximum service timesThe maximum time specified by Habia in which a particular service or practical element must be completed.Observation outcomeAn observation outcome details the practical tasks that must be completed to achieve the unit. Knowledge outcomeA knowledge outcome details the theoretical requirements of a unit that must be evidenced through oral questioning, a mandatory written question paper or portfolio of evidence.Assessment criteriaAssessment criteria set out what is required, in terms of achievement, to meet a learning outcome. The assessment criteria and learning outcomes are the components that inform the learning and assessment that should take place. Assessment criteria define the standard expected to meet learning outcomes.Range The range indicates what must be covered. Ranges must be practically demonstrated in parallel to the units observation outcomes. UG31G22Monitor procedures to safely control work operationsMonitoring the operation of workplace health and safety procedures is the legal responsibility of all senior staff in a salon, not just that of the manager or proprietor. These responsibilities extend beyond salon staff to all people entering the business, e.g. clients, suppliers, contract cleaners, etc. Therefore, in the context of this unit, other people includes not only other employees, but all those who have a reason to be on salon premises at any time. This unit is about making sure that statutory and workplace instructions are being carried out.UG31G22_v5GLHCredit valueLevel NOSObservationsExternal paper(s)3043G2220On completion of this unit you will:Learning outcomesEvidence requirementsUG31G22Monitor procedures to safely control work operations1. Be able to check that health and safety instructions are followed2. Be able to recommend changes to health and safety workplace instructions3. Be able to make sure that hazards and risks are controlled safely and effectively4. Know how to monitor procedures to safely control work operations4. All evidence must be derived from performance in the workplace or approved Realistic Working Environment conforming to current Habia criteria. 5. Simulation is not allowed for any performance evidence within this unit as the outcomes can be demonstrated by a combination of assessment methods drawn from: direct observation of the candidate in the workplace witness testimony by colleagues and line managers of the candidates successful performance of activities in the workplace documentary and other product-based evidence a personal report by the candidate endorsed by colleagues questions discussion professional discussion.6. This is not an exhaustive list and the Common Evidence Requirements are owned by the Awarding Bodies which will develop their own guidance documentation on evidence requirements. However, given the nature of the outcomes required, it is likely various types of documentary evidence, questioning and discussion will form the main assessment methods for the hair and beauty industries.7. There is no external paper requirement for this unit.1. A variety of assessment methods should be used to confirm competence. Assessment of knowledge should be integrated with the assessment of performance wherever possible and appropriate.2. Monitoring the operation of workplace health and safety procedures is the legal responsibility of all senior staff in a salon, not just that of the manager or proprietor. These responsibilities extend beyond salon staff to all people entering the business e.g. clients, suppliers, contract cleaners, etc. Therefore, in the context of this unit, other people includes not only other employees, but all those who have a reason to be on salon premises at any time.3. Evidence for outcomes relating to other people may be drawn from a wide base of possibilities, e.g. politely instructing clients to hang coats in the place provided and stow their bags at reception to comply with workplace procedures to avoid obstructions and accidents in salon work areas; briefing a new starter on some aspect of workplace health and safety procedures. 13Achieving observation outcomesAchieving rangeMaximum service timesAchieving observations and rangeUG31G22Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit.Criteria may not always naturally occur during a practical observation. In such instances you will be asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning. Your assessor will sign off an outcome when all criteria have been competently achieved in a single client service.There are no range statements that apply to this unit.There are no maximum service times that apply to this unit.14Outcome 1ObservationsYou can:UG31G22Be able to check that health and safety instructions are followed15a. Keep up to date with health and safety regulations and workplace instructions, making sure that information is from reliable sourcesb. Conduct monitoring of the workplace at agreed intervals and in accordance with workplace instructionsc. Confirm that workers are health and safety competent as defined in their job role and that identified health and safety training needs have been metd. Communicate workplace instructions and receive feedbackObservation 1 2Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials*May be assessed through oral questioning.Outcome 2You can:UG31G22Observation 1 2Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials*May be assessed through oral questioning.a. Respond to any breaches of health and safety instructions in a way which meets workplace and legal requirements *b. Make recommendations for any changes to health and safety workplace instructions to the responsible peopleBe able to recommend changes to health and safety workplace instructions16Outcome 3Observation 1 2Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initialsYou can:UG31G22a. Maintain accurate records of workplace irregularitiesb. Check other people are aware of the hazards/risks and know the action(s) to be taken to minimise themc. Confirm that appropriate precautions to control risks have been agreed with the people responsible for health and safetyd. Review to make sure all recommended action has been takene. Report any conflicts that still exist between workplace and legal requirements*Be able to make sure that hazards and risks are controlled safely and effectively17*May be assessed through oral questioning. HabiaAchieving knowledge outcomesDeveloping knowledgeYou will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below: Observed work Witness statements Audio-visual media Evidence of prior learning or attainment Written questions Oral questions Assignments Case studiesWhere possible your assessor will integrate knowledge outcomes into practical observations through oral questioning.UG31G2218KnowledgeUG31G22 19Outcome 4Know how to monitor procedures to safely control work operationsYou can: Portfolio reference /Assessor initials*a. Explain employers and employees legal responsibilities for health and safety in the workplaceb. Explain the difference between hazard, risk and controlc. Describe the types of information available from reports and records covering the workplaced. Explain the importance of evaluating information from reports and records covering the workplace* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external paper.UG31G2220Notes Use this area for making notes and drawing diagramsUG31H32Contribute to the planning and implementation of promotional activitiesThis unit is about working with others to plan, implement and evaluate promotional activities. The ability to competently present information and interact with the public whilst demonstrating skills is a particularly important aspect of this unit.UG31H32_v5GLHCredit valueLevel NOSObservationsExternal paper(s)3253H3210On completion of this unit you will:Learning outcomes Evidence requirementsUG31H32Contribute to the planning and implementation of promotional activities1. Be able to contribute to the planning and preparation of promotional activities2. Be able to implement promotional activities3. Be able to participate in the evaluation of promotional activities4. Understand the venue and legal requirements5. Understand how to plan and prepare promotional events6. Understand how to sell products and services7. Understand communication techniques8. Understand evaluation methods and techniques1. Simulation is not allowed for any performance evidence within this unit.2. You must practically demonstrate in your everyday work that you have met the standard for contributing to the planning and implementation of promotional activities.3. Your assessor will make 1 observation of your performance when planning and implementing promotional activities. In addition, you will need to collect further documentary evidence to show you have met all the requirements of the standard. 4. From the range, you must show that you have: developed both types of objectives undertaken all the types of promotional activities listed.5. Although some evidence of your performance will be gathered from the observations made by your assessor, it is likely you will need to assemble relevant documentary evidence in your portfolio to meet the requirements of the standard and qualification.6. There is no external paper requirement for this unit.23Achieving observation outcomesAchieving rangeMaximum service timesAchieving observations and rangeUG31H32Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit.Criteria may not always naturally occur during a practical observation. In such instances you will be asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning. Your assessor will sign off an outcome when all criteria have been competently achieved in a single client service.The range section indicates what must be covered. Ranges must be practically demonstrated as part of an observation. Your assessor will document the portfolio reference once a range has been competently achieved.There are no maximum service times that apply to this unit. 24Outcome 1ObservationsObservation 1Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initialsYou can:UG31H32*May be assessed through oral questioning.Be able to contribute to the planning and preparation of promotional activities25a. Make recommendations to the relevant person(s) for suitable promotional activities, identifying the potential benefits for the businessb. Identify and agree specific, measurable, achievable, realistic and time bound objectives and target groups for the activity with the relevant person(s)c. Agree requirements for the activity with all relevant person(s) in sufficient detail to allow the work to be plannedd. Produce an agreed plan showing the: type of promotional activity objectives of the activity roles and responsibilities of others involved resource requirements preparation and implementation activities timescales the budget methods of evaluatione. Agree a plan that takes into account any legal requirements, when necessaryf. Make sure resources are available to meet the planned timescaleOutcome 2Observation 1Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initialsYou can:UG31H32a. Implement promotional activities to meet the agreed planb. Adapt promotional activities, when necessary, in response to changed circumstances and/or problemsc. Use resources effectively throughout the promotional activitiesd. Communicate the essential features and benefits of products and services to the target groupe. Use methods of communication that are suitable for the type of promotional activity being undertakenf. Present information in logical stepsg. Encourage the target group to ask questions about the services and products being promotedh. Respond to questions and queries in a way which promotes goodwill and enhances the salons imagei. Actively encourage the target group to take advantage of the services and products being promotedj. Clear away products and equipment at the end of the promotional activity, when necessary, to meet the requirements of the venueBe able to implement promotional activities26*May be assessed through oral questioning. HabiaOutcome 3Observation 1Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initialsYou can:UG31H32a. Use the methods agreed in the promotional activity plan to gain feedback from the relevant sourcesb. Collate and record the information gained from the feedback using a clear and concise format and method of presentation*c. Draw accurate and clear conclusions on the effectiveness of the promotional activity in meeting the agreed objectivesd. Participate in discussions giving a clear and well structured summary of the results of the evaluatione. Make recommendations for improvements to any future promotional activities based upon the outcomes of the evaluationBe able to participate in the evaluation of promotional activities27*May be assessed through oral questioning. HabiaYou must practically demonstrate you have:RangeUG31H32Undertaken all the types of promotional activities listed Portfolio referenceDemonstrationsDisplaysAdvertising campaignsDeveloped both types of objectives Portfolio referenceEnhance salon imageIncrease salon business28Developing knowledgeUG31H32 29Achieving knowledge outcomesYou will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below: Observed work Witness statements Audio-visual media Evidence of prior learning or attainment Written questions Oral questions Assignments Case studiesWhere possible your assessor will integrate knowledge outcomes into practical observations through oral questioning.KnowledgeUG31H3230Understand the venue and legal requirementsYou can: Portfolio referencea. Explain the practical requirements and restrictions of any venueb. Describe the contract requirements, local bye-laws and legislation which could restrict the promotional activity in any venue usedc. Explain the importance of considering health and safety and other legal requirementsd. Explain the health and safety procedures applicable to any venue usede. Explain the potential hazards that must be considered when working at any venuef. Describe the steps that should be taken to minimise risks when working at an external venue* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.Outcome 4 UG31H32 31Outcome 5 Understand how to plan and prepare promotional eventsYou can: Portfolio referencea. Explain the purpose and value of detailed and accurate planningb. Explain the type of resourcing requirements necessary for promotional activitiesc. Explain how the nature of the target group can influence the choice of promotional activityd. Explain how to match types of promotional activities to objectivese. Describe how to present a plan for promotional activitiesf. Explain why it is important to consider methods of evaluation at the planning stageg. Explain how to write objectives that are Specific, Measurable, Achievable, Realistic and Time-bound (i.e. SMART objectives)h. Explain the importance of working to a budgeti. Explain where and how to obtain resourcesj. Explain the importance of clearly defining the roles and responsibilities of those involved in promotional activitiesk. Describe the importance of allocating roles and responsibilities to match an individuals competence levelsl. Explain the importance of gaining an individuals commitment and agreement to undertake a role in the promotional activitym. Explain the types of foreseeable problems that occur and ways of resolving them* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper. HabiaUG31H3232Outcome 6 Understand how to sell products and servicesYou can: Portfolio referencea. Explain how to recognise buying signals and to close salesb. Identify the difference between the features of a product or service and the benefits of a product or servicec. Describe the features and benefits of products and/or services being promotedd. Describe how to tailor the presentation of the benefits of products and/or services to meet individual needs and interests* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper. HabiaUG31H32 33Outcome 7 Understand communication techniquesYou can: Portfolio referencea. Explain how and when to participate in discussionsb. Describe how to give a short presentationc. Compare different methods of presenting informationd. Explain how and when to make openings to encourage others to ask questionse. Describe how to answer questions and manage queries in a way likely to maintain goodwill* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper. HabiaUG31H3234Outcome 8 Understand evaluation methods and techniquesYou can: Portfolio referencea. Explain the purpose of evaluation activitiesb. Explain the areas of the promotional activity which should be evaluatedc. Describe the most suitable methods of gaining feedback for the promotional activities in the ranged. Explain how to collate, analyse and summarise evaluation feedback in a clear and concise waye. Explain suitable ways of formatting and producing an evaluation report* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper. HabiaUB30B20Provide body massage treatmentsThis unit is about the skills involved in providing head and body massage treatments. It covers manual massage of the head and body as well as mechanical body massage techniques. The ability to adapt massage techniques to suit individual client needs is a crucial requirement of this unit.To carry out this unit you will need to maintain effective health, safety and hygiene throughout your work. You will also need to maintain your personal appearance and good communication with the client.UB30B20_v7GLHCredit valueLevel NOSObservationsExternal paper(s)79103B2042On completion of this unit you will:Learning outcomesEvidence requirementsUB30B20Provide body massage treatments1. Be able to maintain safe and effective methods of working when providing body massage treatments2. Be able to consult, plan and prepare to provide body massage treatments3. Be able to perform manual massage treatments4. Be able to perform mechanical massage treatments5. Understand organisational and legal requirements for protecting body massage treatments6. Understand how to work safely and effectively when providing body massage treatments7. Understand how to consult with clients8. Understand how to prepare to provide body massage treatments9. Understand anatomy and physiology related to body massage treatments10. Understand contra-indications and contra-actions that affect or restrict body massage treatments11. Understand how to carry out body massage treatments12. Understand how to provide aftercare advice3. Your assessor will observe your performance on at least 4 separate occasions, each on 4 different clients, which must include 2 full body massage treatments, incorporating the face. One of the full body massages must incorporate the use of mechanical massage and infra-red treatment.4. From the range, you must practically demonstrate that you have: used all types of equipment on suitable treatment areas used all of the massage mediums used all consultation techniques dealt with all the clients physical characteristics dealt with at least 1 of the necessary actions* met all treatment objectives used all massage techniques covered all treatment areas given all types of advice. * However, you must prove to your assessor that you have the necessary knowledge, understanding and skills to be able to perform competently in respect of all the items in these ranges.5. It is likely most evidence of your performance will be gathered from the observations made by your assessor, but you may be required to produce other evidence to support your performance if your assessor has not been present.6. Knowledge and understanding in this unit will be assessed by an external paper. The criteria that make up this paper are highlighted in white throughout this unit. There are two external papers that must be achieved.1. Simulation is not allowed for any performance evidence within this unit.2. You must practically demonstrate in your everyday work that you have met the standard for providing body massage treatments.37Achieving observation outcomesAchieving rangeMaximum service timesAchieving observations and rangeUB30B20Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit.Criteria may not always naturally occur during a practical observation. In such instances you will be asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning. Your assessor will sign off an outcome when all criteria have been competently achieved in a single client service.The range section indicates what must be covered. Ranges must be practically demonstrated as part of an observation. Your assessor will document the portfolio reference once a range has been competently achieved.The following maximum service times apply to this unit:Back massage 30 minutesFull body massage (excluding head and face) 60 minutesFull body massage (including head and face) 75 minutes38Outcome 1ObservationsObservation 1 2 3 4Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initialsYou can:UB30B20*May be assessed through oral questioning.Be able to maintain safe and effective methods of working when providing body massage treatments39a. Set up and maintain the treatment area to meet legal, hygiene and service requirementsb. Maintain personal hygiene, protection and appearance that meets accepted industry and organisational requirementsc. Clean all tools and equipments using the correct methodsd. Position equipment and massage mediums for safety and ease of usee. Position the client and yourself to minimise fatigue and risk of injury and for the treatmentf. Use industry hygiene and safety practices throughout the treatment to minimise the risk of cross-infectiong. Adopt a positive, polite and reasusuring manner towards the client throughout the treatmenth. Maintain the clients modesty, privacy and comfort throughout the treatmenti. Complete the treatment within a commercially viable timej. Keep the records up to date, accurate, easy to read and signed by the client and practitionerk. Leave the treatment area and equipment in a suitable condition for future treatmentsOutcome 2Observation 1 2 3 4Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initialsYou can:UB30B20a. Use consultation techniques to determine the clients treatment needsb. Obtain signed, written and informed consent prior to carrying out the treatment from the client or parent/guardian if the client is a minor*c. Question the client to identify the clients medical history, physical characteristics and lifestyle patternd. Consult with the client to identify any contra-indications to body massage treatments, recording the clients responses, taking any necessary actione. Provide client advice without referring to a specific medical condition and without causing undue alarm and concern*f. Explain and agree the projected cost, likely duration, frequency and types of treatment neededg. Agree in writing the clients needs, expectations and treatment objectives, ensuring they are realistic and achievableh. Clean and prepare the clients skin to suit the type of massage to be giveni. Protect the clients clothing, hair and accessories prior to beginning massagej. Select equipment and related products to suit the treatment objectivesBe able to consult, plan and prepare to provide body massage treatments40*May be assessed through oral questioning.Outcome 3Observation 1 2 3 4Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initialsYou can:UB30B20a. Check that the clients body is suitably supported prior to and during the treatmentb. Adapt massage techniques, sequence and massage mediums to meet the clients physical characteristics and treatment area(s)c. Vary the depth, rhythm and pressure of massage movements to meet treatment objective, treatment area(s) and clients physical characteristics and preferencesd. Take prompt remedial action if contra-actions or discomfort occur during the course of treatment*e. Give the client sufficient post-treatment recovery timef. Apply and use massage oil medium to minimise wasteg. Consult with the client to confirm the finished result is to the clients satisfaction and meets the agreed treatment objectivesh. Provide aftercare advice specific to the clients individual needsBe able to perform manual massage treatments41*May be assessed through oral questioning.Outcome 4You can:UB30B20Observation 1 2 3 4Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initialsa. Explain to the client the sensation created by the equipment usedb. Explain the treatment procedure to the client in a clear and simple way at each stage in the processc. Check the clients body is suitably supported prior to and during the treatmentd. Safely use the correct treatment settings, application and applicator heads on the body throughout the treatment to meet manufacturers instructionse. Adjust the intensity and duration of the treatment to suit the clients physical characteristics and treatment area(s)f. Vary the sequence, depth and pressure of massage movements to meet treatment objectives and treatment area(s)g. Check the clients wellbeing throughout the mechanical massage treatmenth. Take prompt remedial action if contra-actions or discomfort occur during the course of treatment*i. Give the client sufficient post-treatment recovery timej. Check the finished result is to the clients satisfaction and meets the agreed treatment objectivesk. Provide aftercare advice specific to the clients individual needsBe able to perform mechanical massage treatments42*May be assessed through oral questioning.RangeYou must practically demonstrate you have:UB30B20 43Used all types of equipment on suitable treatment areas Portfolio referenceGyratory massagerAudio sonicInfraredUsed all of the massage mediums Portfolio referenceOilCreamPowderUsed all consultation techniques Portfolio referenceQuestioningVisualManualReference to client recordsDealt with all the clients physical characteristics Portfolio referenceWeightHeightPostureMuscle toneAgeHealthSkin conditionYou must practically demonstrate you have:UB30B20Dealt with at least 1 of the necessary actions Portfolio referenceEncouraging the client to seek medical adviceExplaining why the treatment cannot be carried out Modification of treatmentMet all treatment objectives Portfolio referenceRelaxationSense of wellbeingUpliftingAnti-celluliteStimulatingUsed all massage techniques Portfolio referenceEffleuragePetrissageTapotementVibrationFriction44You must practically demonstrate you have:UB30B20 45Covered all treatment areas Portfolio referenceFaceHeadChest and shouldersArms and handsAbdomenBackGlutealsLegs and feetGiven all types of advice Portfolio referenceAvoidance of activities which may cause contra-actionsFuture treatment needsModifications to lifestyle patternsHealthy eating and exercise adviceSuitable home care products and their useAchieving knowledge outcomesDeveloping knowledgeYou will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below: Observed work Witness statements Audio-visual media Evidence of prior learning or attainment Written questions Oral questions Assignments Case studiesWhere possible your assessor will integrate knowledge outcomes into practical observations through oral questioning.UB30B2046Achieving the external paperThe external paper will test your knowledge of the criteria highlighted in white. A pass mark of 70% must be achieved. Criteria not achieved will be identified to your tutor/assessor. You will then be orally questioned or asked to produce other forms of evidence as all unit criteria must be achieved. Your assessor will complete the table below when the 70% pass mark has been achieved.Paper Date achieved Assessor initials1 of 22 of 2KnowledgeUB30B20 47Outcome 5Understand organisational and legal requirements for protecting body massage treatmentsYou can: Portfolio referencea. Explain own responsibilities under relevant health and safety legislation, standards and guidanceb. Explain own responsibilities under local authority licensing regulations for yourself and the premisesc. Explain the importance of not discriminating against clients with illnesses and disabilities and whyd. State the age at which an individual is classed as a minor and how this differs nationallye. Explain why it is important, when treating minors under 16 years of age, to have a parent or guardian presentf. Explain why minors should not be given treatments without informed and signed parental or guardian presentg. Explain the legal significance of gaining signed, informed consent to treatmenth. Explain own responsibilities and reasons for maintaining personal hygiene, protection and appearance according to accepted industry and organisational requirementsi. Explain the manufacturers and organisational requirements for waste disposal* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B2048Outcome 5 (continued)Understand organisational and legal requirements for protecting body massage treatmentsYou can: Portfolio referencej. Explain the importance of the correct storage of client records in relation to the Data Protection Act k. Explain how to complete the client records and the reasons for keeping records of treatments and gaining client signaturesl. Explain the organisations requirements for client preparationm. Explain the organisations service times for body massage treatments and the importance of completing the service in a commercially viable timen. Explain own responsibilities and reasons for keeping own nails short, clean, well-manicured and free of polish for massage treatmentso. Explain the organisations and manufacturers requirements for treatment area, equipment maintenance and equipment cleaning regimes* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B20 49Outcome 6Understand how to work safely and effectively when providing body massage treatmentsYou can: Portfolio referencea. Explain how to set up the work area for body massage treatmentsb. Explain the necessary environmental conditions for body massage treatments (including lighting, heating, ventilation, sound and general comfort) and why these are importantc. Explain the reasons for disinfecting hands and how to do this effectivelyd. Explain how to position yourself and the client for body massage treatments taking into account individual physical characteristicse. Explain what repetitive strain injury (RSI) is, how it is caused and how to avoid developing it when delivering massage treatmentsf. Explain the importance of adopting the correct posture throughout the treatment and the impact this may have on you and the outcome of the treatmentg. Explain the reasons for maintaining client modesty, privacy and comfort during the treatmenth. Explain why it is important to maintain standards of hygiene and the principles of avoiding cross-infectioni. Explain how to minimise and dispose of waste treatmentsj. Explain why it is important to check the clients wellbeing at regular intervals during mechanical massage* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B2050Outcome 7Understand how to consult with clientsYou can: Portfolio referencea. Explain how to use effective consultation techniques when communicating with clients from different cultural and religious backgrounds, ages, disabilities and genders for this treatmentb. Explain why it is important to encourage and allow time for clients to ask questionsc. Explain the importance of questioning clients to establish any contra-indications to head and body massage treatmentsd. Explain why it is important to record client responses to questioninge. Explain the legal significance of client questioning and the recording of client responses f. Explain how to give effective advice and recommendations to clientsg. Explain how to assess posture and skeletal conditions that may be present and how to adapt and change the massage routinesh. Explain how to recognise different skin types and conditionsi. Explain the reasons why it is important to encourage clients with contra-indications to seek medical advicej. Explain the importance of, and reasons for, not naming specific contra-indications when encouraging clients to seek medical advicek. Explain why it is important to maintain the clients modesty and privacyl. Explain the relationship between lifestyle patterns and effectiveness of treatmentm. Explain the beneficial effects which can result from changes to the clients lifestyle pattern* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B20 51Outcome 8 Understand how to prepare to provide body massage treatmentsYou can: Portfolio referencea. Explain the importance of giving clients clear instructions on the removal of relevant clothing, accessories and general preparation for the treatmentb. Explain why it is important to reassure clients during the preparation for the treatmentc. Explain how to select the appropriate massage medium suitable for skin type and conditiond. Explain how to cleanse different areas of the body in preparation for treatment* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B2052Outcome 9 Understand anatomy and physiology related to body massage treatmentsYou can: Portfolio referencea. Explain the structure and function of cells and tissuesb. Explain the structure and function of muscles, including the types of musclec. Explain the positions and actions of the main muscle groups within the treatment areas of the bodyd. Explain the position and function of the primary bones and joints of the skeletone. Explain how to recognise postural faults and conditionsf. Explain the interaction of lymph and blood within the circulatory systemg. Explain the structure and function of the lymphatic systemh. Explain the basic principles of the central nervous system and autonomic systemi. Explain the basic principles of the endocrine, respiratory, digestive and excretory systemsj. Explain the structure and function of skink. Compare the skin characteristics and skin types of different ethnic client groupsl. Explain the structure and location of the adipose tissuem. Summarise the effects of massage on the individual systems of the body* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B20 53Outcome 9 (continued)Understand anatomy and physiology related to body massage treatmentsYou can: Portfolio referencen. Explain the structure, function and location of blood and the principles of circulation, blood pressure and pulseo. Summarise the physical and psychological effects of body massagep. Explain how to recognise erythema and hyperaemia and its causes* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B2054Outcome 10Understand contra-indications and contra-actions that affect or restrict body massage treatmentsYou can: Portfolio referencea. Explain the contra-indications that prevent treatment and whyb. Explain the contra-indications which may restrict treatment or where caution should be taken, in specific areas and whyc. Explain the possible contra-actions which may occur during and post-treatment, why and how to deal with themd. Explain what constitutes a contra-action* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B20 55Outcome 11 Understand how to carry out body massage treatmentsYou can: Portfolio referencea. Explain the preparation and application of the massage equipment b. Explain the benefits of using the massage equipmentc. Explain the different types and uses of massage mediumsd. Explain the types and benefits of pre-heat treatments which can be used prior to massagee. Explain why it is important to maintain correct posture during massage and complete your own stretching exercises to prevent repetitive strain injuryf. Explain the correct use and application of massage techniques to meet a variety of treatment objectivesg. Explain how to adapt the massage sequence, depth and pressure to suit different client physical characteristics, areas of the body and client preferences for manual massageh. Explain how to adapt the massage sequence, depth and pressure to suit different client physical characteristics and areas of the body for mechanical massagei. Explain how to adapt massage treatments for male and female clientsj. Explain the areas of the body and body characteristics needing particular care when undertaking mechanical treatments* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B2056Outcome 11 (continued)Understand how to carry out body massage treatmentsYou can: Portfolio referencek. Explain the advantages of mechanical and manual massagel. Evaluate the advantages of combining mechanical and manual massagem. Explain how to select and utilise massage equipment, media and techniques to achieve maximum benefits to the clientn. Explain how and why support and cushioning would be used during the treatmento. Explain the importance of evaluating the effectiveness of body massage treatments* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B20 57Outcome 12 Understand how to provide aftercare adviceYou can: Portfolio referencea. Explain the lifestyle factors and changes that may be required to improve the effectiveness of the treatmentb. Explain post-treatment restrictions and future treatment needsc. Explain products for home use that will benefit and protect the client and those to avoid and whyd. Explain how eating and exercise habits can affect the effectiveness of treatment* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B2058Notes Use this area for making notes and drawing diagramsUB30B23Provide Indian head massageThis unit is about the skills involved in providing Indian head massage treatment. The ability to adapt massage techniques to suit individual client needs and the environment in which the massage takes place are crucial requirements. The ability to perform Indian head massages with and without the use of oils is also required.To carry out this unit you will need to maintain effective health, safety and hygiene throughout your work. You will also need to maintain your personal appearance, hygiene and good communication with the client.UB30B23_v5GLHCredit valueLevel NOSObservationsExternal paper(s)5473B2332On completion of this unit you will:Learning outcomesEvidence requirementsUB30B23Provide Indian head massage1. Be able to maintain safe and effective methods of working when providing Indian head massage2. Be able to consult, plan and prepare for treatments with clients3. Be able to perform Indian head massage4. Understand organisational and legal requirements for providing Indian head massage5. Understand how to work safely and effectively when providing Indian head massage6. Understand how to consult with clients7. Understand how to prepare for providing Indian head massages8. Understand anatomy and physiology related to Indian head massages9. Understand contra-indications and contra-actions that affect or restrict body massage treatments10. Understand different Indian head massage mediums11. Understand the principles of Indian head massage12. Understand how to provide aftercare advice3. Your assessor will observe your performance on at least 3 separate occasions, each on 3 different clients, 1 massage must include the use of massage oil and 1 massage which must exclude the use of oil.4. From the range, you must practically demonstrate that you have: used all consultation techniques dealt with all the clients physical characteristics dealt with at least 1 of the necessary actions* met all treatment objectives used all massage techniques covered all treatment areas given all types of advice.* However, you must prove to your assessor that you have the necessary knowledge, understanding and skills to be able to perform competently in respect of all the items in these ranges.5. It is likely most evidence of your performance will be gathered from the observations made by your assessor, but you may be required to produce other evidence to support your performance if your assessor has not been present.6. Knowledge and understanding in this unit will be assessed by an external paper. The criteria that make up this paper are highlighted in white throughout this unit. There are two external papers that must be achieved.1. Simulation is not allowed for any performance evidence within this unit.2. You must practically demonstrate in your everyday work that you have met the standard for providing Indian Head massage treatment.61Achieving observation outcomesAchieving rangeMaximum service timesAchieving observations and rangeUB30B23Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit.Criteria may not always naturally occur during a practical observation. In such instances you will be asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning. Your assessor will sign off an outcome when all criteria have been competently achieved in a single client service.The range section indicates what must be covered. Ranges must be practically demonstrated as part of an observation. Your assessor will document the portfolio reference once a range has been competently achieved.The following maximum service times apply to this unit: Indian Head Massage 45 minutes 62Outcome 1ObservationsYou can:UB30B23Observation 1 2 3Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials*May be assessed through oral questioning.Be able to maintain safe and effective methods of working when providing Indian head Massage63a. Set up and maintain the treatment area to meet legal, hygiene and service requirementsb. Maintain personal hygiene, protection and appearance that meets accepted industry and organisational requirementsc. Clean all tools and equipment using the correct methodsd. Position equipment and massage medium for safety and ease of usee. Position the client and yourself to minimise fatigue and risk of injury and in a way suitable for the treatmentf. Use accepted industry hygiene and safety practices throughout the treatment to minimise cross-infectiong. Adopt a positive, polite and reassuring manner towards the client at all timesh. Maintain the clients modesty, privacy and comfort at all timesi. Complete the treatment within a commercially viable timej. Keep records up-to-date, accurate, complete, legible and signed by the client and practitionerk. Leave the treatment area in a condition suitable for future treatmentsOutcome 2You can:UB30B23a. Use consultation techniques to determine the clients treatment needsb. Obtain signed, written and informed consent prior to carrying out the treatment from the client or parent/guardian if the client is a minor*c. Explain to the client what the treatment entails in a way they can understandd. Identify the clients medical history, physical characteristics and lifestyle pattern by asking questionse. Consult effectively with the client to identify any contra-indications to massage treatments, recording the clients responses and take any necessary actionf. Provide client advice without reference to a specific medical condition and without causing undue alarm or concern*g. Explain and agree the projected cost, duration and frequency of treatment neededh. Agree in writing the clients needs expectations and treatment objectives ensuring they are realistic and achievablei. Adapt client preparation procedures to suit the environment in which the massage is to be undertakenj. Protect clothing, hair and accessories prior to beginning massagek. Select suitable resources and massage medium to meet the treatment objectivesBe able to consult, plan and prepare for treatments with clients64Observation 1 2 3Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials*May be assessed through oral questioning.Outcome 3You can:UB30B23a. Provide suitable support and cushioning, as necessary, to specific areas of the body during the treatmentb. Adapt massage techniques, sequence and use of massage medium to meet the clients physical characteristics and treatment area(s)c. Vary the depth, rhythm and pressure of massage movements to meet treatment objectives, treatment area(s) and clients physical characteristics and preferencesd. Co-ordinate breathing techniques with that of the cliente. Apply massage medium to ensure minimal wastef. Take prompt remedial action if contra-actions or discomfort occur during the course of treatment*g. Allow the client sufficient post-treatment recovery timeh. Check that the finished result is to the clients satisfaction and meets the agreed treatment objectivesi. Provide aftercare advice specific to the clients individual needsBe able to perform Indian head massage65Observation 1 2 3Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials*May be assessed through oral questioning.You must practically demonstrate that you have:RangeUB30B23Used all consultation techniques Portfolio referenceQuestioningVisualManualReference to client recordsDealt with all the clients physical characteristics Portfolio referencePostureMuscle toneAgeHealthSkin conditionHair conditionScalp conditionDealt with at least 1 of the necessary actions Portfolio referenceEncouraging the client to seek medical adviceExplaining why the treatment cannot be carried outModification of treatmentMet all treatment objectives Portfolio referenceRelaxationSense of wellbeingUpliftingImprovement of hair and scalp condition66You must practically demonstrate that you have:UB30B23 67Used all massage techniques Portfolio referenceEffleuragePetrissageTapotementFrictionMarma (pressure) pointsCovered all treatment areas Portfolio referenceFaceHeadChest and shouldersArms and handsBackChakrasGiven all types of advice Portfolio referenceAvoidance of activities which may cause contra-actionsFuture treatment needsModifications to lifestyle patternsSuitable home care products and their useAchieving knowledge outcomesDeveloping knowledgeYou will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below: Observed work Witness statements Audio-visual media Evidence of prior learning or attainment Written questions Oral questions Assignments Case studiesWhere possible your assessor will integrate knowledge outcomes into practical observations through oral questioning.UB30B2368Achieving the external paperThe external paper will test your knowledge of the criteria highlighted in white. A pass mark of 70% must be achieved. Criteria not achieved will be identified to your tutor/assessor. You will then be orally questioned or asked to produce other forms of evidence as all unit criteria must be achieved. Your assessor will complete the table below when the 70% pass mark has been achieved.Paper Date achieved Assessor initials1 of 22 of 2KnowledgeUB30B23 69Outcome 4 Understand organisational and legal requirements for providing Indian head massageYou can: Portfolio reference /Assessor initials*a. Explain your responsibilities under current health and safety legislation, standards and guidanceb. Explain your responsibilities under local authority licensing regulations for yourself and your premisesc. Explain the importance of not discriminating against clients with illnesses and disabilities and whyd. State the age at which an individual is classed as a minor and how this differs nationallye. Explain why minors should not be given treatments without informed and signed parental or guardian consentf. Explain why it is important, when treating minors under the age of 16, to have a parent presentg. Explain the legal significance of gaining signed, informed consent to treatmenth. Explain manufacturers and organisational requirements for waste disposali. Explain the importance of the correct storage of client records in relation to the Data Protection Actj. Explain how to complete client records and the reasons for keeping records of treatments and gaining client signatures* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B2370Outcome 4 (continued)Understand organisational and legal requirements for providing Indian head massageYou can: Portfolio reference /Assessor initials*k. Explain your responsibilities and reasons for maintaining personal hygiene, protection and appearance according to accepted industry and organisation requirementsl. Explain the organisations requirements for client preparationm. Explain the organisations service times for Indian head massage and the importance of completing the service in a commercially viable timen. Explain the organisations requirements for treatment area maintenance* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B23 71Outcome 5 Understand how to work safely and effectively when providing Indian head massageYou can: Portfolio reference /Assessor initials*a. Explain how to set up the work area for Indian head massageb. Explain the necessary environmental conditions for Indian head massage (including lighting, heating, ventilation, sound and general comfort) and why these are importantc. Explain the importance of, and reasons for, disinfecting hands and how to do this effectivelyd. Explain how to position yourself and the client for Indian head massage taking into account individual physical characteristicse. Explain what repetitive strain injury (RSI) is, how it is caused and how to avoid developing it when delivering massage treatmentsf. Explain the importance of adopting the correct posture throughout the treatment and the impact this may have on yourself and the outcome of the treatmentg. Explain the reasons for maintaining client modesty, privacy and comfort during the treatmenth. Explain why it is important to maintain standards of hygiene and the principles of avoiding cross-infectioni. Explain how to minimise and dispose of waste treatments* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B2372Outcome 6 Understand how to consult with clientsYou can: Portfolio reference /Assessor initials*a. Explain how to use consultation techniques when communicating with clients from different cultural and religious backgrounds, ages, disabilities and genders for this treatmentb. Explain why it is important to encourage and allow time for clients to ask questionsc. Explain the importance of questioning clients to establish any contra-indications to Indian head massaged. Explain why it is important to record client responses to questioninge. Explain the legal significance of client questioning and recording the clients responsesf. Explain how to give effective advice and recommendations to clientsg. Explain how to visually assess the physical characteristicsh. Explain how to assess posture and skeletal conditions that may be present and how to adapt and change the massage routinei. Explain how to recognise different skin types and conditionsj. Explain how to recognise different scalp conditions and hair typesk. Explain the reasons why it is important to encourage clients with contra-indications to seek medical advice* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B23 73Outcome 6 (continued)Understand how to consult with clientsYou can: Portfolio reference /Assessor initials*l. Explain the importance of, and reasons for, not naming specific contra-indications when encouraging clients to seek medical advicem. Explain why it is important to maintain clients modesty, privacy and comfortn. Explain the relationship between lifestyle patterns and effectiveness of treatmento. Explain the beneficial effects which can result to the clients lifestyle pattern* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B2374Outcome 7 Understand how to prepare for providing Indian head massagesYou can: Portfolio reference /Assessor initials*a. Explain the importance of giving clients clear instructions on the removal of relevant clothing, accessories and general preparation for the treatmentb. Explain why it is important to reassure clients during the preparation process whilst also maintaining the clients modesty and privacyc. Explain how to select the appropriate massage oil suitable for skin, scalp and hair type and conditiond. Explain how and when to adapt client preparation for working in different environmentse. Explain how to practically and mentally prepare yourself for carrying out the treatment* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B23 75Outcome 8 Understand anatomy and physiology related to Indian head massagesYou can: Portfolio reference /Assessor initials*a. Explain the structure and function of muscles, including the types of muscles within the treatment areasb. Explain the positions and actions of the main muscle groups within the treatment areasc. Explain the position and action of the primary bones and joints of the skeletal system within the treatment areasd. Explain how to recognise postural faults and conditions within the treatment arease. Explain the structure, function and location of blood vessels and the principles of circulation, blood pressure and pulse within the treatment areasf. Explain the interaction of lymph and blood within the circulatory systemg. Explain the structure and function of the lymphatic systemh. Explain the position and function of the sinusesi. Explain the basic principles of the central nervous system and autonomic systemj. Explain the basic principles of the endocrine and respiratory systems* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B2376Outcome 8 (continued)Understand anatomy and physiology related to Indian head massagesYou can: Portfolio reference /Assessor initials*k. Explain the structure and function of skinl. Compare the skin characteristics and skin types of different ethnic client groupsm. Explain the effects of Indian head massage on the individual systems of the bodyn. Summarise the physical and psychological effects of Indian head massage* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B23 77Outcome 9 Understand contra-indications and contra-actions that affect or restrict body massage treatmentsYou can: Portfolio reference /Assessor initials*a. Explain the contra-indications that prevent treatment and whyb. Explain the contra-indications which may restrict treatment or where caution should be taken, in specific areas and whyc. Explain the possible contra-actions which may occur during and post treatment and how to deal with them* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B2378Outcome 10 Understand different Indian head massage mediumsYou can: Portfolio reference /Assessor initials*a. Explain how to store and maintain Indian head massage mediums in a safe and hygienic manner and why this is importantb. Explain how to use Indian head massage mediums safely and effectivelyc. Explain the types of Indian head massage oils available and their beneficial properties e.g. mustard, coconut, olive and sesame* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B23 79Outcome 11 Understand the principles of Indian head massageYou can: Portfolio reference /Assessor initials*a. Explain the key aspects of the origins and traditions of Indian head massageb. Summarise the basic principles of Ayurvedac. Explain the principles of body, mind and spiritual wellnessd. Explain the principles and practices of marma (pressure) points application (of which 37 are in the treatment area) and their purposee. Explain the principles and practices of the 7 primary chakras and their importance in relation to the Indian head massage treatmentf. Explain the importance of getting the client to remove their shoes before treatmentg. Explain why it is important to maintain correct posture during Indian head massage and to complete stretching exercises to prevent repetitive strain injuryh. Explain the correct use and application of Indian head massage techniques to meet a variety of treatment objectivesi. Explain how to adapt the Indian head massage sequence, depth and pressure to suit different client physical characteristics, areas of the body and preferencesj. Explain why effective client breathing is necessary prior to starting the treatment* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B2380Outcome 11 (continued)Understand the principles of Indian head massageYou can: Portfolio reference /Assessor initials*k. Explain how own breathing techniques can enhance the effectiveness of the treatment processl. Evaluate the advantages of Indian head massagem. Explain how and why support and cushioning would be used during the treatmentn. Explain the importance of evaluating the effectiveness of Indian head massage treatments* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B23 81Outcome 12 Understand how to provide aftercare adviceYou can: Portfolio reference /Assessor initials*a. Explain why it is important to give post-treatment adviceb. Explain the benefits of a course of treatmentc. Explain the lifestyle factors and changes that may be required to improve the effectiveness of the treatmentd. Explain post-treatment restrictions and future treatment needse. Explain products for home use that will benefit the client and those to avoid and why* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B2382Notes Use this area for making notes and drawing diagramsUB30B24Carry out massage using pre-blended aromatherapy oilsThis unit is about the skills involved in preparing clients for and delivery of massage using pre-blended aromatherapy oils. The ability to adapt the use of pre-blended oils and massage techniques to suit individual client needs are crucial requirements. To carry out this unit you will need to maintain effective health, safety and hygiene throughout your work. You will also need to maintain your personal appearance and good communication with the client.UB30B24_v6GLHCredit valueLevel NOSObservationsExternal paper(s)6783B2442On completion of this unit you will:Learning outcomes Evidence requirementsUB30B24Carry out massage using pre-blended aromatherapy oils1. Be able to maintain safe and effective methods of working when carrying out massage using pre-blended aromatherapy oils2. Be able to consult, plan and prepare for treatments with clients3. Be able to massage the body using pre-blended aromatherapy oils4. Understand organisational and legal requirements for carrying out massage using pre-blended aromatherapy oils5. Understand how to work safely and effectively when carrying out massage using pre-blended aromatherapy oils6. Understand how to consult with clients7. Be able to prepare to carry out massages using pre-blended aromatherapy oils8. Understand anatomy and physiology related to massage treatments9. Understand contra-indications and contra-actions that affect or restrict massages using pre-blended aromatherapy oils10. Understand how to use pre-blended aromatherapy oils11. Understand the principles behind massage techniques using pre-blended aromatherapy oils12. Understand how to provide aftercare advice1. Simulation is not allowed for any performance evidence within this unit.2. You must practically demonstrate in your everyday work that you have met the standard for providing massage using pre-blended aromatherapy oils.3. Your assessor will observe your performance on at least 4 separate occasions, each on 4 different clients, which must include 2 full body massage treatments, incorporating the face. 4. From the range, you must practically demonstrate that you have: used all consultation techniques dealt with all the clients physical characteristics dealt with at least 1 of the necessary actions* met all treatment objectives used all massage techniques covered all treatment areas given all types of advice.* However, you must prove to your assessor that you have the necessary knowledge, understanding and skills to be able to perform competently in respect of all the items in these ranges.5. It is likely most evidence of your performance will be gathered from the observations made by your assessor, but you may be required to produce other evidence to support your performance if your assessor has not been present.6. Knowledge and understanding in this unit will be assessed by an external paper. The criteria that make up this paper are highlighted in white throughout this unit. There are two external papers that must be achieved.85Achieving observation outcomesAchieving rangeMaximum service timesAchieving observations and rangeUB30B24Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit. Criteria may not always naturally occur during a practical observation. In such instances you will be asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning. Your assessor will sign off an outcome when all criteria have been competently achieved in a single client service.The range section indicates what must be covered. Ranges must be practically demonstrated as part of an observation. Your assessor will document the portfolio reference once a range has been competently achieved.The following maximum service times apply to this unit: Back massage 30 minutesFull body massage (excluding head and face) 60 minutesFull body massage (including head and face) 75 minutes 86Outcome 1ObservationsObservation 1 2 3 4Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initialsYou can:UB30B24*May be assessed through oral questioning.Be able to maintain safe and effective methods of working when carrying out massage using pre-blended aromatherapy oils87a. Set up and maintain the treatment area to meet organisational and manufacturers instructionsb. Maintain personal hygiene, protection and appearance that meets accepted industry and organisational requirementsc. Clean all equipment using the correct methodsd. Position equipment and pre-blended oils for safety and ease of usee. Position the client and yourself to minimise fatigue and risk of injury and in a way suitable for treatmentf. Use accepted industry hygiene and safety practices throughout the treatment to minimise the risk of cross-infectiong. Adopt a positive, polite and reassuring manner towards the client at all timesh. Maintain the clients modesty, privacy and comfort at all timesi. Complete the treatment within a commercially viable timej. Keep records up to date, accurate, easy to read and signed by the client and practitionerk. Leave the treatment area and equipment in a suitable condition for future treatmentsOutcome 2You can:UB30B24a. Use effective consultation techniques to determine the clients treatment needsb. Obtain signed, written, informed consent from the client or parent/guardian if the client is a minor prior to carrying out the treatment*c. Explain to the client the treatment procedure in a way they can understandd. Question the client to identify the clients medical history, physical characteristics and lifestyle pattern e. Consult with the client to identify any contra-indications to aromatherapy treatments, recording the clients responses, and take any necessary actionf. Encourage clients to ask questions and clarify any pointsg. Carry out a sensitivity test to establish response and suitability for treatmenth. Provide client advice without reference to a specific medical condition and without causing undue alarm or concern*i. Explain and agree the projected cost, likely duration, frequency and types of treatment neededj. Agree in writing the clients needs, expectations and treatment objectives, ensuring they are realistic and achievablek. Protect clients clothing, hair and accessoriesl. Select suitable pre-blended aromatherapy oils which meet the treatment objectives and which are fit for purposeBe able to consult, plan and prepare for treatments with clients88Observation 1 2 3 4Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials*May be assessed through oral questioning.Outcome 3You can:UB30B24Observation 1 2 3 4Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials*May be assessed through oral questioning.a. Provide suitable support and cushioning to specific areas of the body during the treatment if necessaryb. Adapt massage techniques, sequence and use of pre-blended oil to meet the clients physical characteristics and treatment area(s)c. Vary the depth, rhythm and pressure of massage movements to meet treatment objectives, treatment area(s) and clients physical characteristics and preferencesd. Apply and use pre-blended oil to minimise wastee. Take prompt remedial action if contra-actions or discomfort occur during the course of treatment*f. Give the client sufficient post-treatment recovery timeg. Check that the finished result is to the clients satisfaction and meets the agreed treatment objectivesh. Provide aftercare adviceBe able to massage the body using pre-blended aromatherapy oils89You must practically demonstrate that you have:RangeUB30B24Used all consultation techniques Portfolio referenceQuestioningVisualManualReference to client recordsDealt with all the clients physical characteristics Portfolio referenceWeightHeightPostureMuscle toneAgeHealthSkin conditionDealt with at least 1 of the necessary actions Portfolio referenceEncouraging the client to seek medical adviceExplaining why the treatment cannot be carried outModification of treatmentMet all treatment objectives Portfolio referenceRelaxationSense of well-beingUpliftingAnti-celluliteStimulating90You must practically demonstrate that you have:UB30B24 91Used all massage techniques Portfolio referenceEffleuragePetrissageTapotementPressure pointCovered all treatment areas Portfolio referenceFaceHeadChest and shouldersArms and handsAbdomenBackGlutealsLegs and feetGiven all types of advice Portfolio referenceAvoidance of activities which may cause contra-actionsFuture treatment needsModifications to lifestyle patternsHealthy eating and exercise adviceSuitable home care products and their useAchieving knowledge outcomesDeveloping knowledgeYou will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below: Observed work Witness statements Audio-visual media Evidence of prior learning or attainment Written questions Oral questions Assignments Case studiesWhere possible your assessor will integrate knowledge outcomes into practical observations through oral questioning.UB30B2492Achieving the external paperThe external paper will test your knowledge of the criteria highlighted in white. A pass mark of 70% must be achieved. Criteria not achieved will be identified to your tutor/assessor. You will then be orally questioned or asked to produce other forms of evidence as all unit criteria must be achieved. Your assessor will complete the table below when the 70% pass mark has been achieved.Paper Date achieved Assessor initials1 of 22 of 2KnowledgeUB30B24 93Outcome 4 Understand organisational and legal requirements for carrying out massage using pre-blended aromatherapy oilsYou can: Portfolio reference /Assessor initials*a. Explain your responsibilities under current health and safety legislation, standards and guidanceb. Explain your responsibilities under local authority licensing regulations for yourself and the premisesc. Explain the importance of not discriminating against clients with illnesses and disabilities and whyd. Explain the age at which an individual is classed as a minor and how this differs nationallye. Explain why it is important, when treating minors under 16 years of age, to have a parent or guardian presentf. Explain why minors should not be given treatments without informed and signed parental or guardian consentg. Explain the legal significance of gaining signed, informed consent to treatmenth. Explain your responsibilities and reasons for maintaining personal hygiene, protection and appearance according to accepted industry and organisational requirementsi. Explain the manufacturers and organisational requirements for waste disposalj. Explain the importance of the correct storage of client records in relation to the Data Protection Act* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B2494Outcome 4 (continued)Understand organisational and legal requirements for carrying out massage using pre-blended aromatherapy oilsYou can: Portfolio reference /Assessor initials*k. Explain how to complete client records, the importance of, and reasons for, keeping records of treatments and gaining client signaturesl. Explain the organisations requirements for client preparationm. Explain the organisations service times for massage treatments and the importance of completing the service in a commercially viable timen. Explain the organisations and manufacturers requirements for the treatment area, maintenance and cleaning of equipment* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B24 95Outcome 5 Understand how to work safely and effectively when carrying out massage using pre-blended aromatherapy oilsYou can: Portfolio reference /Assessor initials*a. Explain how to set up the work area for massage treatmentsb. Explain the necessary environmental conditions for body massage treatments (including lighting, heating, ventilation, sound and general comfort) and why these are importantc. Explain the importance of, and reasons for, disinfecting hands and how to do this effectivelyd. Explain how to position yourself and the client for massage treatments taking into account individual physical characteristicse. Explain what repetitive strain injury (RSI) is, its cause and how to avoid developing it when delivering massage treatmentsf. Explain the importance of adopting the correct posture throughout the treatment and the impact this may have on yourself and the outcome of the treatmentg. Explain the reasons for maintaining client modesty, privacy and comfort during the treatmenth. Explain why it is important to maintain high standards of hygiene and the principles of avoiding cross-infectioni. Explain how to minimise and dispose of waste treatments* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B2496Outcome 6 Understand how to consult with clientsYou can: Portfolio reference /Assessor initials*a. Explain how to use effective consultation techniques when communicating with clients from different cultural and religious backgrounds, ages, disabilities and genders for this treatmentb. Explain why it is important to encourage and allow time for clients to ask questionsc. Explain the importance of questioning clients to establish any contra-indications to head and body massage treatmentsd. Explain why it is important to record client responses to questioninge. Explain the legal significance of client questioning and the recording of client responsesf. Explain how to give effective advice and recommendations to clientsg. Explain how to assess visually the clients physical characteristicsh. Explain how to assess posture and skeletal conditions that may be present and how to adapt and change the massage routinei. Explain how to recognise different skin types and conditionsj. Explain how to effectively carry out a skin sensitivity test for allergies to pre-blended aromatherapy oilsk. Explain the types of reactions that can occur as a result of using pre-blended aromatherapy oils and how to recognise them* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B24 97Outcome 6 (continued)Understand how to consult with clientsYou can: Portfolio reference /Assessor initials*l. Explain the reasons why it is important to encourage clients with contra-indications to seek medical advicem. Explain the importance of, and reasons for, not naming specific contra-indications when encouraging clients to seek medical advicen. Explain why it is important to maintain the clients modesty and privacyo. Explain the relationship between lifestyle patterns and effectiveness of treatmentp. Summarise the beneficial effects which can result from changes to the clients lifestyle pattern* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B2498Outcome 7 Be able to prepare to carry out massages using pre-blended aromatherapy oilsYou can: Portfolio reference /Assessor initials*a. Explain the importance of giving clients clear instructions on the removal of relevant clothing, accessories and general preparation for the treatmentb. Explain why it is important to reassure clients during the preparation process whilst also maintaining the clients modesty and privacyc. Explain how to select the appropriate pre-blended aromatherapy oil suitable for skin type, condition and treatment objectivesd. Explain how to cleanse different areas of the body in preparation for treatment (e.g. face and feet)* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B24 99Outcome 8 Understand anatomy and physiology related to massage treatmentsYou can: Portfolio reference /Assessor initials*a. Explain the structure and function of cells and tissuesb. Explain the structure and function of muscles, including the types of musclec. Explain the positions and actions of the main muscle groups within the treatment areas of the bodyd. Explain the position and function of the primary bones and joints of the skeletone. Explain how to recognise postural faults and conditionsf. Explain the structure, function and location of blood vessels and the principles of circulation, blood pressure and pulseg. Explain the interaction of lymph and blood within the circulatory systemh. Explain the structure and function of the lymphatic systemi. Explain the basic principles of the central and autonomic nervous systemj. Explain the basic principles of the endocrine, respiratory, olfactory, digestive and excretory systemk. Explain the structure and function of the skinl. Explain the skin characteristics and skin types of different ethnic client groups* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B24100Outcome 8 (continued)Understand anatomy and physiology related to massage treatmentsYou can: Portfolio reference /Assessor initials*m. Explain the structure and location of the adipose tissuen. Summarise the effects of massage using pre-blended aromatherapy oils on the individual systems of the bodyo. Summarise the physical and psychological effects of massage using pre-blended aromatherapy oilsp. Explain how to recognise erythema and its causes* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B24 101Outcome 9 Understand contra-indications and contra-actions that affect or restrict massages using pre-blended aromatherapy oilsYou can: Portfolio reference /Assessor initials*a. Explain the contra-indications that prevent treatment and whyb. Explain the contra-indications which may restrict treatment or where caution should be taken in specific areas and whyc. Explain possible contra-actions which may occur during and post treatment, why they occur and how to deal with them* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B24102Outcome 10 Understand how to use pre-blended aromatherapy oilsYou can: Portfolio reference /Assessor initials*a. Explain how to store and maintain pre-blended aromatherapy oils in a safe and hygienic manner and why this is importantb. Explain how to use pre-blended aromatherapy oils safely and effectively, including the effects of volatilityc. Summarise the types of pre-blended aromatherapy massage oils available and their purposed. Explain how to adapt your choice of pre-blended aromatherapy oils to meet specific clients physical needs* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B24 103Outcome 11 Understand the principles behind massage techniques using pre-blended aromatherapy oilsYou can: Portfolio reference /Assessor initials*a. Explain why it is important to maintain correct posture during massage and complete your own stretching exercises to prevent repetitive strain injuryb. Explain the correct use and application of massage techniques to meet a variety of treatment objectivesc. Explain how to adapt the massage sequence, depth and pressure to suit different client physical characteristics, areas of the body and preferencesd. Explain how to adapt massage treatments for male and female clientse. Explain the areas of the body and body characteristics needing particular care when undertaking massage using pre-blended aromatherapy oilsf. Explain the advantages of massage using pre-blended aromatherapy oilsg. Explain how and why support and cushioning would be used during the treatmenth. Explain the limitations of using pre-blended aromatherapy oils and when to refer clients to a clinical aromatherapist and whyi. Explain the importance of evaluating the effectiveness of massage using pre-blended aromatherapy oils* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B24104Outcome 12 Understand how to provide aftercare adviceYou can: Portfolio reference /Assessor initials*a. Evaluate the lifestyle factors and changes that may be required to improve the effectiveness of the treatmentb. Explain post-treatment restrictions and future treatment needsc. Explain products for home use that will benefit and protect the client and those to avoid and whyd. Explain how eating and exercise habits can affect the effectiveness of treatment* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UB30B28Provide stone therapy treatmentsThis unit is about the skills involved in providing hot and cold stone therapy treatments. It covers both massage and the placing of stones on the head, face and body. The ability to adapt stone therapy treatments to suit individual client needs is a crucial requirement. To carry out this unit you will need to maintain effective health, safety and hygiene throughout your work. You will also need to maintain your personal appearance and good communication with the client.UB30B28_v7GLHCredit valueLevel NOSObservationsExternal paper(s)88103B2842On completion of this unit you will:Learning outcomesEvidence requirementsUB30B28Provide stone therapy treatments1. Be able to maintain safe and effective methods of working when providing stone therapy treatments2. Be able to consult, plan and prepare for treatments with clients3. Be able to perform stone therapy treatments4. Understand organisational and legal requirements5. Understand how to work safely and effectively when providing stone therapy treatments6. Understand how to consult with clients7. Understand how to prepare for stone therapy treatments8. Understand anatomy and physiology related to stone therapy treatments9. Understand contra-indications and contra-actions that affect or restrict stone therapy treatments10. Understand how to use stone therapy equipment11. Understand the principles behind stone therapy techniques and how to use them12. Understand how to provide aftercare advice2. You must practically demonstrate in your everyday work that you have met the standard for providing stone therapy treatments.3. Your assessor will observe your performance on at least 4 separate occasions, each on 4 different clients, which must include 2 full-body stone therapy treatments, incorporating the face. 4. From the range, you must practically demonstrate that you have: used all types of equipment used all consultation techniques dealt with all the clients physical characteristics dealt with at least 1 of the necessary actions* met all treatment objectives used 3 out of the 4 types of stones* used all the stone therapy techniques covered all treatment areas given all types of advice.*However, you must prove to your assessor that you have the necessary knowledge, understanding and skills to be able to perform competently in respect of all the items in these ranges.5. It is likely most evidence of your performance will be gathered from the observations made by your assessor, but you may be required to produce other evidence to support your performance if your assessor has not been present.6. Knowledge and understanding in this unit will be assessed by an external paper. The criteria that make up this paper are highlighted in white throughout this unit. There are two external papers that must be achieved.1. Simulation is not allowed for any performance evidence within this unit.107Achieving observation outcomesAchieving rangeMaximum service timesAchieving observations and rangeUB30B28Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit.Criteria may not always naturally occur during a practical observation. In such instances you will be asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning. Your assessor will sign off an outcome when all criteria have been competently achieved in a single client service.The range section indicates what must be covered. Ranges must be practically demonstrated as part of an observation. Your assessor will document the portfolio reference once a range has been competently achieved.The following maximum service times apply to this unit: Full body stone therapy treatment (including the face) 75 minutes108Observation 1 2 3Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initialsOutcome 1ObservationsObservation 1 2 3 4Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initialsYou can:UB30B28*May be assessed through oral questioning.Be able to maintain safe and effective methods of working when providing stone therapy treatments109a. Set up and maintain the treatment area to meet legal, hygiene and service requirementsb. Maintain personal hygiene, protection and appearance that meets accepted industry and organisational requirementsc. Remove and handle stones in a way which avoids injury to yourself and the clientd. Clean all tools and equipment using the correct methodse. Disinfect stones after each treatmentf. Heat, cool and store stones according to manufacturers instructions and in a way which effectively energises themg. Position equipment and treatment products for safety and ease of useh. Use suitable materials to protect the clients skin against extremes of temperature during stone replacementi. Use accepted industry hygiene and safety practices throughout the treatmentj. Adopt a positive, polite and reassuring manner towards the client throughout the treatmentk. Maintain the clients modesty, privacy and comfort at all times l. Use treatment products to minimise wastem. Dispose of waste materials safely and correctlyn. Carry out the treatment within a commercially viable timeo. Keep records up to date, accurate, easy to read and signed by the client and practitionerp. Leave the treatment area and equipment in a suitable condition for future sessionsOutcome 2You can:UB30B28Observation 1 2 3 4Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initialsa. Use consultation techniques to determine the clients treatment needsb. Obtain signed, written and informed consent from the client or parent/guardian if the client is a minor prior to any service *c. Explain to the client what the treatment entails in a way they can understandd. Consult with the client to identify their medical history, physical characteristics and lifestyle pattern, recording their responsese. Consult with the client to identify if they have any contra-indications to stone therapy treatments, recording their responses and taking any necessary actionf. Actively encourage clients to ask questions and clarify pointsg. Position yourself and the client to minimise the risk of fatigue and injury h. Carry out a test patch to determine the clients skin response to hot and cold temperaturei. Provide client advice without reference to a specific medical condition and without causing undue alarm and concern *j. Explain and agree the projected cost, likely duration, frequency and types of treatment neededk. Agree in writing the clients needs, expectations and treatment objectives, ensuring they are realistic and achievablel. Clean and prepare the clients skin to suit the areas to be treatedm. Protect the clients clothing, hair and accessoriesn. Select types of stone suitable to meet the treatment objectivesBe able to consult, plan and prepare for treatments with clients110*May be assessed through oral questioning.Outcome 3You can:UB30B28Observation 1 2 3 4Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initialsa. Explain to the client the sensation created by the stonesb. Explain the treatment procedure to the client in a clear and simple way at each stage in the processc. Provide suitable support and cushioning to specific areas of the body during the treatment if necessaryd. Use suitable material to protect the clients skin against extremes of temperature during front and back placemente. Place suitable types of stone on the chakra points, when required, to meet the agreed treatment objectivesf. Place suitable types of stone under the body, when required, ensuring client comfortg. Lubricate the skin to allow the smooth, continuous movement of the stones over the skin to avoid risk of overheating h. Use stone therapy techniques in a way which avoids alarm to the client, is suitable for their physical characteristics, the treatment area(s) and treatment objectivesi. Adapt the treatment techniques and sequence to meet the clients physical characteristics and the requirements of the treatment area(s)j. Vary the depth, rhythm and pressure of treatment techniques to meet treatment objectives, the requirements of the treatment area(s) and the clients physical characteristics and preferencesk. Check the clients wellbeing throughout the stone therapy treatmentl. Handle stones to avoid excessive noise and disturbance to the client throughout the treatmentm. Assist to reposition the client in a controlled manner to minimise disturbance of the treatment processn. Take prompt remedial action if contra-actions or discomfort occur during the course of treatment *o. Allow the client sufficient post-treatment recovery timep. Check that the finished result is to the clients satisfaction and meets the agreed treatment objectivesq. Give the client aftercare adviceBe able to perform stone therapy treatments111*May be assessed through oral questioning.You must practically demonstrate that you have:RangeUB30B28Used all types of equipment Portfolio referenceProfessional stone heaterStonesAccessoriesCooling systemsUsed all consultation techniques Portfolio referenceQuestioningVisualManualReference to client recordsDealt with all the clients physical characteristics Portfolio referenceWeightHeightPostureMuscle toneAgeHealthSkin conditionDealt with at least 1 of the necessary actions Portfolio referenceEncouraging the client to seek medical adviceExplaining why the treatment cannot be carried outModification of treatment112You must practically demonstrate that you have:UB30B28 113Met all treatment objectives Portfolio referenceRelaxingBalancingUpliftingSense of well-beingLocal decongestionRelief from muscular tensionUsed 3 out of the 4 types of stones Portfolio referenceBasaltMarineMarbleSemi-precious stonesUsed all the stone therapy techniques Portfolio referenceRotation of stonesAlternation of hot and cold stonesUse of hot stones onlyUse of cold stones onlyCombination of stone types and sizesTemperature managementYou must practically demonstrate that you have:UB30B28Used all the stone therapy treatment techniques Portfolio referenceEffleuragePetrissageFrictionTappingTuckingPlacementTrigger pointCovered all treatment areas Portfolio referenceFaceHeadNeck, chest and shouldersArms and handsAbdomenBackLegs and feetGiven all types of advice Portfolio referenceAvoidance of activities which may cause contra-actionsFuture treatment needsModifications to lifestyle patternsSuitable home care products and their use114Developing knowledgeUB30B28 115Achieving knowledge outcomesAchieving the external paperYou will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below: Observed work Witness statements Audio-visual media Evidence of prior learning or attainment Written questions Oral questions Assignments Case studiesWhere possible your assessor will integrate knowledge outcomes into practical observations through oral questioning.The external paper will test your knowledge of the criteria highlighted in white. A pass mark of 70% must be achieved. Criteria not achieved will be identified to your tutor/assessor. You will then be orally questioned or asked to produce other forms of evidence as all unit criteria must be achieved. Your assessor will complete the table below when the 70% pass mark has been achieved.Paper Date achieved Assessor initials1 of 22 of 2KnowledgeUB30B28116Understand organisational and legal requirementsYou can: Portfolio reference /Assessor initials*a. Explain own responsibilities under relevant health and safety legislation, standards and guidanceb. Explain own responsibilities under local authority licensing regulations for yourself and your premisesc. Explain the importance of checking current insurance guidelines for the delivery of stone therapy treatmentd. Explain the importance of and reasons for not discriminating against clients with illnesses and disabilitiese. Explain the age at which an individual is classed as a minor and how this differs nationallyf. Explain why it is important, when treating minors under 16 years of age, to have a parent presentg. Explain why minors should not be given treatments without informed and signed parental or guardian consenth. Explain the legal significance of gaining signed, informed consent to treatmenti. Explain own responsibilities and reasons for maintaining your own personal hygiene, protection and appearance according to accepted industry and organisational requirements j. Explain the manufacturers and organisational requirements for waste disposal* Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.Outcome 4 UB30B28 117Outcome 4 (continued)Understand organisational and legal requirementsYou can: Portfolio reference /Assessor initials*k. Explain the importance of the correct storage of client records in relation to the Data Protection Actl. Explain how to complete client records and the reasons for keeping records of treatments and obtaining client signaturesm. Explain the organisations requirements for client preparationn. Explain the organisations service times for stone therapy treatments and the importance of completing the service in a commercially viable timeo. Explain own responsibilities and reasons for keeping your nails short, clean, well manicured and free of polish for massage treatmentsp. Explain the organisations and manufacturers requirements for treatment area, equipment maintenance and equipment cleaning regimes* Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.UB30B28118Outcome 5 Understand how to work safely and effectively when providing stone therapy treatmentsYou can: Portfolio reference /Assessor initials*a. Explain how to set up the work area for stone therapy treatmentsb. Explain the necessary environmental conditions for stone therapy treatments (including lighting, heating, ventilation, sound and general comfort) and why these are importantc. Explain the importance and reasons for disinfecting your hands and how to do this effectivelyd. Explain what contact dermatitis is and how to avoid developing it when carrying out stone therapy treatmentse. Explain the importance of disinfecting stones after each treatment and how to do this effectivelyf. Explain how to position yourself and the client for stone therapy treatments taking into account individual physical characteristicsg. Explain repetitive strain injury (RSI), how it is caused and how to avoid it when carrying out stone therapy treatmentsh. Evaluate the advantages to the therapist of using stone therapy as a means of avoiding RSIi. Explain the importance of using the correct-sized stones for the therapists own hands and the clients physical characteristics* Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.UB30B28 119Outcome 5 (continued)Understand how to work safely and effectively when providing stone therapy treatmentsYou can: Portfolio reference /Assessor initials*j. Explain the importance of adopting the correct posture throughout the treatment and the impact this may have on yourself and the outcome of the servicek. Explain the reasons for maintaining client modesty, privacy and comfort during the treatmentl. Explain why it is important to maintain standards of hygiene and the principles of avoiding cross-infectionm. Explain how to minimise and dispose of waste treatmentsn. Explain why it is important to check the clients well-being at regular intervals during stone therapy treatments* Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.UB30B28120Outcome 6 Understand how to consult with clientsYou can: Portfolio reference /Assessor initials*a. Explain how to use effective consultation techniques for this treatment when communicating with clients of different ages, disabilities, genders and from diverse cultural and religious backgroundsb. Explain why it is important to encourage and allow time for clients to ask questionsc. Explain the importance of questioning clients to establish any contra-indications to head and stone therapy treatmentsd. Explain why it is important to record client responses to questioninge. Explain the legal significance of client questioning and the recording of client responses f. Explain how to give effective advice and recommendations to clientsg. Explain how to visually assess the clients physical characteristicsh. Explain how to carry out and interpret thermal testsi. Explain how to assess posture and skeletal conditions that may be present and how to adapt and change the stone therapy treatment routinej. Summarise how to recognise different skin types and conditions* Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.UB30B28 121Outcome 6 (continued)Understand how to consult with clientsYou can: Portfolio reference /Assessor initials*k. Explain the reasons why it is important to encourage clients with contra-indications to seek medical advicel. Explain the importance of and reasons for not naming specific contra-indications when encouraging clients to seek medical advicem. Explain why it is important to maintain the clients modesty and privacyn. Evaluate the relationship between lifestyle patterns and effectiveness of treatmento. Evaluate the beneficial effects which can result from changes to the clients lifestyle pattern* Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.UB30B28122Outcome 7 Understand how to prepare for stone therapy treatmentsYou can: Portfolio reference /Assessor initials*a. Explain the importance of giving clients clear instructions on the removal of relevant clothing, accessories and general preparation for the treatmentb. Explain why it is important to reassure clients during the preparation for the treatmentc. Explain how to select the appropriate oil suitable for stone therapy treatmentd. Explain how to cleanse different areas of the body in preparation for treatment* Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.UB30B28 123Outcome 8 Understand anatomy and physiology related to stone therapy treatmentsYou can: Portfolio reference /Assessor initials*a. Explain the structure and function of cells and tissuesb. Explain the structure and function of muscles, including the types of muscle (i.e. voluntary and involuntary)c. Explain the positions and actions of the main muscle groups within the treatment areasd. Explain the position and function of the primary bones and joints of the skeletone. Explain the position and function of the sinusesf. Explain how to recognise postural faults and conditionsg. Explain the structure, function and location of blood vessels and the principles of circulation, blood pressure and pulseh. Explain the interaction of lymph and blood within the circulatory systemi. Explain the structure and function of the lymphatic systemj. Explain the basic principles of the central nervous system and autonomic systemk. Explain the basic principles of the endocrine, respiratory, digestive and excretory systems* Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.UB30B28124Outcome 8 (continued)Understand anatomy and physiology related to stone therapy treatmentsYou can: Portfolio reference /Assessor initials*l. Explain the structure and function of skinm. Explain the skin characteristics and skin types of different ethnic client groupsn. Explain the structure and location of adipose tissueo. Summarise the effects of hot and cold stone therapy on the individual systems of the bodyp. Evaluate the psychological effects of hot and cold stone therapy treatment* Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.UB30B28 125Outcome 9 Understand contra-indications and contra-actions that affect or restrict stone therapy treatmentsYou can: Portfolio reference /Assessor initials*a. Explain the contra-indications that prevent treatment and whyb. Explain the contra-indications which may restrict treatment or where caution should be taken in specific areas and whyc. Explain possible contra-actions which may occur during and post-treatment, how to deal with them, and the importance of dealing with them* Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.UB30B28126Outcome 10 Understand how to use stone therapy equipmentYou can: Portfolio reference /Assessor initials*a. Explain the types of safe, purpose-built stone heating equipment and how to use and position them safelyb. Explain the insurance implications of using non-professional stone heating equipmentc. Explain methods of cooling stonesd. Explain the types of stone, their properties and usese. Explain how to select the correct size and shape of stone for the clients physical characteristics and the area being treatedf. Explain how to dry and store different types of stone in a way that will effectively energise themg. Explain the types of suitable material used to protect the clients skin against extremes of temperature during stone therapy treatmenth. Explain the recommended operating temperatures for hot and cold stonesi. Explain the types of oil suitable for stone therapy treatment and their purpose* Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.UB30B28 127Outcome 11 Understand the principles behind stone therapy techniques and how to use themYou can: Portfolio reference /Assessor initials*a. Explain the historical and cultural background to stone therapyb. Explain the five elements of stone therapyc. Explain the basic principles and characteristics of the seven major chakras and their significance for the practice of stone therapy treatmentd. Explain how to place stones on the seven major chakras to maximise client comfort and the benefits and purposese. Explain how to place stones underneath the body to maximise their benefits, purposes and client comfortf. Explain how to place stones on the clients body during treatment and the importance of doing this in a careful, safe and considerate wayg. Explain the importance of temperature and time management of the stones during treatment and how to carry this outh. Explain how to handle the stones safely to avoid excessive noise and disturbance during the treatmenti. Explain how to recognise erythema and hyperaemia and their causes* Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.UB30B28128Outcome 11 (continued)Understand the principles behind stone therapy techniques and how to use themYou can: Portfolio reference /Assessor initials*j. Explain why it is important to maintain correct posture during stone therapy treatmentk. Explain the correct use and application of stone therapy techniques to meet a variety of treatment objectivesl. Explain the importance of evaluating the effectiveness of stone therapy treatmentsm. Explain the correct use and application of stone therapy techniques to meet a variety of treatment objectivesn. Summarise the benefits and effects of using hot and cold stones, either in isolation or combining the two temperatures during a treatmento. Explain how to adapt and combine stone therapy treatment techniques, depth and pressure to suit different client physical characteristics, areas of the body and preferencesp. Explain how to adapt a stone therapy treatment for male and female clientsq. Explain the areas of the body and body characteristics needing particular care when undertaking stone therapy treatmentsr. Evaluate the advantages of stone therapy treatmentss. Explain how and why support and cushioning would be used during the treatment* Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.UB30B28 129Outcome 11 (continued)Understand the principles behind stone therapy techniques and how to use themYou can: Portfolio reference /Assessor initials*t. Explain how and when to reposition the client safely during treatment and the type of assistance which should be provided by the therapistu. Explain how stone therapy may be used to enhance other treatments (e.g. manicure, pedicure, facial)v. Explain the recommended recovery times for stone therapy treatments and why this is importantw. Explain recommended timings for stone therapy treatments and how these should be adapted to meet the clients individual needs and physical characteristicsx. Explain the physical effects of hot and cold stone therapy treatment* Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.UB30B28130Outcome 12 Understand how to provide aftercare adviceYou can: Portfolio reference /Assessor initials*a. Evaluate the lifestyle factors and changes that may be required to improve the effectiveness of the treatment (e.g. healthy eating, fluid intake and regular exercise)b. Explain activities which should be avoided post-treatmentc. Explain products for home use that will benefit and protect the client and those to avoid and whyd. Recommend further treatments* Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

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