Level 2 NVQ Diploma in Hairdressing - VTCT of...The Level 2 NVQ Diploma in Hairdressing is ... • Level 2 Diploma in African Caribbean ... Internal assessment

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  • AH20147F_v7

    Level 2 NVQ Diploma in Hairdressing

    Accreditation start date: 1 August 2010Credit value: 54Total Qualification Time (TQT): 540Guided learning hours (GLH): 472 - 486Qualification number: 500/7357/6

    Statement of unit achievementBy signing this statement of unit achievement you are confirming that all learning outcomes, assessment criteria and range statements have been achieved under specified conditions and that the evidence gathered is authentic.

    This statement of unit achievement table must be completed prior to claiming certification.

    Unit code Date achieved Learner signatureAssessor initials

    IQA signature (if sampled)

    Mandatory units

    UG31G20

    UG21G17

    UN211G7

    UN20GH8

    UN20GH9

    UN2GH12

    UN2GH10

    UN2GH11

    Optional units Please insert optional units achieved

  • The qualification

    Introduction National Occupational Standards (NOS)

    The Level 2 NVQ Diploma in Hairdressing is a job ready qualification based on National Occupational Standards (NOS).

    This qualification will provide you with the requisite knowledge, understanding and skills to work competently as a hairdresser. Throughout this qualification you will ensure responsibility to reduce risks to health and safety, give customers a positive impression, advise and consult with clients, shampoo, condition and treat the hair and scalp, change hair colour, cut hair using basic techniques, style and finish hair and set and dress hair.

    You will be supervised by technical staff and assessed on your occupational competence.

    This qualification has been mapped to the relevant NOS, and is regulated on the Regulated Qualifications Framework. This qualification is approved and supported by the Hairdressing and Beauty Industry Authority (HABIA), the standard setting body for hair, beauty, nails and spa qualifications.

    2

  • Progression

    This is an approved qualification for working as a hairdresser. It also provides a sound platform for further learning or training.

    This qualification provides progression opportunities to the following VTCT qualifications:

    Level 3 NVQ Diploma in Hairdressing

    Level 3 NVQ Diploma in Hairdressing (Combined Hair Types)

    Progression opportunities also exist in the form of specialist VTCT vocationally related qualifications at Levels 2 and 3:

    Level 2 Diploma in Barbering

    Level 2 Diploma in African Caribbean Hairdressing

    Level 2 Certificate in Perming and Neutralising

    Level 2 Certificate in Barbering

    Level 2 Certificate in African Caribbean Hairdressing

    Level 2 Award in Health and Safety for Hair and Beauty

    Level 2 Award in Wig Services

    Level 2 Award in Emergency First Aid at Work

    Level 2 Award in Preventing Contact Dermatitis

    Level 3 Diploma in Womens Hairdressing

    Level 3 Certificate in Perming Hair

    Level 3 Certificate in Colouring Hair

    Level 3 Certificate in Hair Extensions Services

    Level 3 Certificate in Creative Hair Design

    Level 3 Award in Cutting Womens Hair

    Level 3 Award in Bridal Hairstyling

    3

  • Qualification structure

    Mandatory units - 48 creditsVTCT unit code

    Ofqual unit reference Unit title Credit value GLH

    UG31G20 A/601/5867 Ensure responsibility for actions to reduce risks to health and safety 4 38

    UG21G17 L/601/0933 Give customers a positive impression of yourself and your organisation 5 33

    UN211G7 D/600/1265 Advise and consult with clients 4 40

    UN20GH8 L/600/1214 Shampoo, condition and treat the hair and scalp 4 36

    UN20GH9 D/600/1038 Change hair colour 11 105

    UN2GH12 H/600/1039 Cut hair using basic techniques 8 80

    UN2GH10 F/600/1002 Style and finish hair 6 50

    UN2GH11 Y/600/1216 Set and dress hair 6 50

    Optional units - 6 (minimum) creditsVTCT unit code

    Ofqual unit reference Unit title Credit value GLH

    UG211G4 Y/600/1264 Fulfil salon reception duties 3 24

    UG21G18 D/601/0936 Promote additional services or products to customers 6 40

    UG211G8 M/600/1268 Develop and maintain effectiveness at work 3 30

    UN2GH13 L/600/1004 Plait and twist hair 4 37

    UN2GH14 D/600/1217 Perm and neutralise hair 8 70

    UN2GH15 D/600/1007 Attach hair to enhance a style 3 22

    Total credits required - 54 (minimum)

    4

    All mandatory units must be completed.

  • Guidance on assessment

    External assessment (any requirements will be shown in the unit)

    Externally assessed question papers completed electronically will be set and marked by VTCT.

    Externally assessed hard-copy question papers will be set by VTCT, marked by centre staff and sampled by VTCT external quality assurers.

    This book contains the mandatory units that make up this qualification. Optional units will be provided in additional booklets. Where indicated, VTCT will provide assessment materials. Assessments may be internal or external. The method of assessment is indicated in each unit.

    Internal assessment (any requirements will be shown in the unit)

    Assessment is set, marked and internally quality assured by the centre to clearly demonstrate achievement of the learning outcomes. Assessment is sampled by VTCT external quality assurers.

    Assessment explained

    5

    VTCT qualifications are assessed and quality assured by centre staff. Work will be set to improve your practical skills, knowledge and understanding. For practical elements, you will be observed by your assessor. All your work must be collected in a portfolio of evidence and cross-referenced to requirements listed in this record of assessment book.

    Your centre will have an internal quality assurer whose role is to check that your assessment and evidence is valid and reliable and meets VTCT and regulatory requirements.

    An external quality assurer, appointed by VTCT, will visit your centre to sample and quality-check assessments, the internal quality assurance process and the evidence gathered. You may be asked to attend on a different day from usual if requested by the external quality assurer.

    This record of assessment book is your property and must be in your possession when you are being assessed or quality assured. It must be kept safe. In some cases your centre will be required to keep it in a secure place. You and your course assessor will together complete this book to show achievement of all learning outcomes, assessment criteria and ranges.

  • Creating a portfolio of evidence

    As part of this qualification you are required to produce a portfolio of evidence. A portfolio will confirm the knowledge, understanding and skills that have been learned. It may be in electronic or paper format.

    Your assessor will provide guidance on how to prepare the portfolio of evidence and how to show practical achievement, and understanding of the knowledge required to successfully complete the qualification. It is this booklet along with the portfolio of evidence that will serve as the prime source of evidence for this qualification.

    Evidence in the portfolio may take the following forms:

    Observed work Witness statements Audio-visual media Evidence of prior learning or attainment Written questions Oral questions Assignments Case studies

    All evidence should be documented in the portfolio and cross referenced to the outcomes. Constructing the portfolio of evidence should not be left to the end of the course.

    6

  • Unit assessment methods

    This section provides an overview of the assessment methods that make up each unit in this qualification. Detailed information on assessment is provided in each unit.

    Mandatory units External Internal

    VTCT unit code Unit title

    Question paper(s) Observations Assignments

    UG31G20 Ensure responsibility for actions to reduce risks to health and safety 0

    UG21G17Give customers a positive impression of yourself and your organisation

    0

    UN211G7 Advise and consult with clients 1

    UN20GH8 Shampoo, condition and treat the hair and scalp 1

    UN20GH9 Change hair colour 1 UN2GH12 Cut hair using basic techniques 0 UN2GH10 Style and finish hair 1 UN2GH11 Set and dress hair 1

    Optional units External Internal

    VTCT unit code Unit title

    Question paper(s) Observations Assignments

    UG211G4 Fulfil salon reception duties 0

    UG21G18 Promote additional services or products to customers 0

    UG211G8 Develop and maintain effectiveness at work 0

    UN2GH13 Plait and twist hair 1 UN2GH14 Perm and neutralise hair 1 UN2GH15 Attach hair to enhance a style 1

    7

  • Unit glossary

    Description

    VTCT product code

    All units are allocated a unique VTCT product code for identification purposes. This code should be quoted in all queries and correspondence to VTCT.

    Unit title The title clearly indicates the focus of the unit.

    National Occupational Standards (NOS)

    NOS describe the skills, knowledge and understanding needed to undertake a particular task or job to a nationally recognised level of competence.

    LevelLevel is an indication of the demand of the learning experience; the depth and/or complexity of achievement and independence in achieving the learning outcomes.

    Credit valueThis is the number of credits awarded upon successful achievement of all unit outcomes. Credit is a numerical value that represents a means of recognising, measuring, valuing and comparing achievement.

    Guiding Learning hours (GLH)

    The activity of a learner in being taught or instructed by - or otherwise participating in education or training under the immediate guidance or supervision of - a lecturer, supervisor, tutor or other appropriate provider of education or training.

    Total qualification time (TQT)

    The number of hours an awarding organisation has assigned to a qualification for Guided Learning and an estimate of the number of hours a learner will reasonably be likely to spend in preparation, study, or any other form of participation in education or training. This includes assessment, which takes place as directed - but, unilke Guided Learning, not under the immediate guidance or supervision of - a lecturer, supervisor, tutor or other appropriate provider of education or training.

    Observations This indicates the minimum number of observations required to achieve the unit.

    Learning outcomes

    The learning outcomes are the most important component of the unit; they set out what is expected in terms of knowing, understanding and practical ability as a result of the learning process. Learning outcomes are the results of learning.

    Evidence requirements This section provides guidelines on how evidence must be gathered.

    Maximum service times

    The maximum time specified by Habia in which a particular service or practical element must be completed.

    Observation outcome

    An observation outcome details the practical tasks that must be completed to achieve the unit.

    Knowledge outcome

    A knowledge outcome details the theoretical requirements of a unit that must be evidenced through oral questioning, a mandatory written question paper or portfolio of evidence.

    Assessment criteria

    Assessment criteria set out what is required, in terms of achievement, to meet a learning outcome. The assessment criteria and learning outcomes are the components that inform the learning and assessment that should take place. Assessment criteria define the standard expected to meet learning outcomes.

    Range The range indicates what must be covered. Ranges must be practically demonstrated in parallel to the units observation outcomes.

    8

  • UG31G20Ensure responsibility for actions to reduce risks to health and safety

    This unit is about providing you with the knowledge, understanding and skills to be responsible for health and safety in the workplace.

    This unit is for everyone at work (whether paid, unpaid, full or part-time). It is about being aware of the main risks in your workplace and knowing how to identify and deal with them.

    UG31G20_v8

  • GLH

    Credit value

    Level

    NOS

    Observations

    External paper(s)

    38

    4

    3

    G20

    2

    0

  • On completion of this unit you will:

    Learning outcomes Evidence requirements

    UG31G20

    Ensure responsibility for actions to reduce risks to health and safety

    1. Be able to identify the hazards and evaluate the risks in the workplace

    2. Be able to reduce the risks to health and safety in the workplace

    3. Know how to reduce risks to health and safety in the workplace

    1. A variety of assessment methods should be used to confirm competence. Assessment of knowledge should be integrated with the assessment of performance wherever possible and appropriate.

    2. Your assessor will observe you on two separate occasions. All evidence must be derived from performance in the workplace with no exceptions. Therefore no simulated working conditions have been specified in this Assessment Strategy as the outcomes can be demonstrated by a combination of other assessment methods drawn from:

    direct observation of the candidate in the workplace

    witness testimony by colleagues and line managers of the candidates successful performance of activities in the workplace

    documentary and other product based evidence

    a personal report by the candidate endorsed by colleagues

    questions

    discussion

    professional discussion.

    3. There is no external paper requirement for this unit.

    11

  • Achieving observation outcomes

    Achieving range

    Maximum service times

    Achieving observations and range

    UG31G20

    There are no maximum service times that apply to this unit.

    Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit.

    Criteria may not always naturally occur during a practical observation. In such instances you will be asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning.

    Your assessor will sign off an outcome when all criteria have been competently achieved in a single client service.

    There are no range statements that apply to this unit.

    12

  • Outcome 1

    Observations

    You can:

    UG31G20

    *May be assessed through oral questioning.

    Be able to identify the hazards and evaluate the risks in the workplace

    13

    a. Identify workplace instructions that are relevant to you and your job role

    b. Identify working practices and hazards in the workplace that could be harmful

    c. Evaluate the hazards and prioritise in risk order

    d. Report hazard(s) to the responsible person*

    Observation 1 2Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials

  • Outcome 2

    You can:

    UG31G20

    Observation 1 2Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials

    a. Perform work activities at own level of competence in accordance with identified health and safety:

    - workplace policies- instructions and procedures - suppliers and manufacturers

    information

    - relevant legal requirementsb. Manage hazards in accordance with

    workplace instructions and legal requirements

    c. Report any differences between workplace instructions and supplier/manufacturer instructions*

    Be able to reduce the risks to health and safety in the workplace

    14

    *May be assessed through oral questioning.

  • Developing knowledge

    UG31G20 15

    Achieving knowledge outcomes

    You will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below:

    Observed work

    Witness statements

    Audio-visual media

    Evidence of prior learning or attainment

    Written questions

    Oral questions

    Assignments

    Case studies

    Where possible your assessor will integrate knowledge outcomes into practical observations through oral questioning.

  • UG31G2016

    Knowledge

    Know how to reduce risks to health and safety in the workplace

    You can: Portfolio reference /Assessor initials*

    a. Explain your responsibility in remaining alert to hazards and risks

    b. Describe own responsibilities and scope for action in controlling risk

    c. Explain the importance of adhering to health and safety policies and practices

    d. Describe where and when to get additional health and safety assistance

    e. Describe the importance of personal presentation and behaviour in maintaining health and safety in the workplace

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

    Outcome 3

  • UG21G17Give customers a positive impression of yourself and your organisationExcellent customer service is provided by people who are good with people. Your behaviour affects the impression that customers form of the service they are receiving.This unit is all about communicating with customers and giving a positive impression whenever dealing with a customer. By doing this you will also be giving a positive impression of your organisation and the customer service it provides.

    All of us enjoy the experience of good service if we feel that the person serving us really wants to create the right impression, respond to us and give us good information. Every detail of your behaviour when dealing with a customer counts.

    UG21G17_v8

  • GLH

    Credit value

    Level

    NOS

    Observations

    External paper(s)

    Habia

    33

    5

    2

    G17

    2

    0

  • On completion of this unit you will:

    Learning outcomes

    Evidence requirements

    UG21G17

    Give customers a positive impression of yourself and your organisation

    1. Be able to establish rapport with customers 2. Be able to respond appropriately to

    customers

    3. Be able to communicate information to customers

    4. Know and understand how to give customers a positive impression of yourself and the organisation

    during a quiet period for your salon

    when people, systems or resources have let you down.

    4. You need to prove that you have dealt with clients who: have different needs and expectations

    appear angry or confused

    behave unconventionally.

    5. Your evidence must show that you respond to clients using your salons procedures and guidelines.

    6. Your communication with clients may be face to face, in writing, by telephone, text message, email, internet, intranet or by any other method you would be expected to use within your job role.

    7. You must prove that you communicate with clients effectively by providing evidence that you: use appropriate spoken or written

    language

    apply the conventions and rules appropriate to the method of communication you have chosen.

    8. There is no external paper requirement for this unit.

    1. Your evidence should be collected when carrying out a real job, whether paid or voluntary and when dealing with real clients, whether internal or external to the salon. However, for this unit, evidence collected in a realistic working environment or a work placement is permissible. Simulation is not allowed for any performance evidence with this unit. You may collect the evidence for the unit through work in a private sector salon, a not-for-profit salon or a public services salon.

    2. You must provide evidence that shows you have done this over a sufficient period of time with different clients on at least 2 different occasions for your assessor to be confident that you are competent.

    3. You must provide evidence of creating a positive impression with clients: during routine delivery of client service

    during a busy period for your salon

    19

  • Achieving observation outcomes

    Achieving range

    Maximum service times

    Achieving observations and range

    UG21G17

    Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit.

    Criteria may not always naturally occur during a practical observation. In such instances you will be asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning.

    Your assessor will sign off an outcome when all criteria have been competently achieved in a single client service.

    The range section indicates what must be covered. Ranges must be practically demonstrated as part of an observation. Your assessor will document the portfolio reference once a range has been competently achieved.

    There are no maximum service times that apply to this unit.

    20

  • Outcome 1

    Observations

    You can:

    UG21G17

    Observation 1 2Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials

    *May be assessed through oral questioning.

    Be able to establish rapport with customers

    21

    a. Meet your organisations standards of appearance and behaviour

    b. Greet your customer respectfully and in a friendly manner

    c. Communicate with your customer in a way that makes them feel valued and respected

    d. Identify and confirm your customers expectations

    e. Treat your customer courteously and helpfully at all times

    f. Keep your customer informed and reassured

    g. Adapt your behaviour to respond to different customer behaviour

  • Outcome 2

    You can:

    UG21G17

    Observation 1 2Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials

    a. Respond promptly to a customer seeking help *

    b. Choose the most appropriate way to communicate with your customer

    c. Check with your customer that they have fully understood your expectations

    d. Respond promptly and positively to your customers questions and comments

    e. Allow your customer time to consider your response and give further explanation when appropriate

    Be able to respond appropriately to customers

    22

    *May be assessed through oral questioning.

    Habia

  • Outcome 3

    You can:

    UG21G17

    Observation 1 2Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials

    a. Quickly find information that will help your customer

    b. Give your customer information they need about the services or products offered by your organisation

    c. Recognise information that your customer might find complicated and check whether they fully understand

    d. Explain clearly to your customers any reasons why their expectations cannot be met *

    Be able to communicate information to customers

    23

    *May be assessed through oral questioning.

    Habia

  • You must practically demonstrate that you have:

    Range

    UG21G17

    Created a positive impression with clients using all scenarios Portfolio referenceDuring a routine delivery of client service

    During a busy period for your salon

    When people, systems and resources have let you down

    Dealt with all types of clients who Portfolio referenceHave different needs and expectations

    Appear angry or confused

    Behave unconventionally

    Responded to all clients using salon procedures Portfolio referenceUsing salon procedures

    Using salon guidelines

    Used 3 out of 6 communication types Portfolio referenceFace-to-face

    In writing

    By telephone

    Text message

    Internet Intranet

    Used all effective communication procedures Portfolio referenceAppropriate to spoken or written language

    Appropriate to the conventions and rules applied to the methods of communication

    24

  • Developing knowledge

    UG21G17 25

    Achieving knowledge outcomes

    You will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below:

    Observed work

    Witness statements

    Audio-visual media

    Evidence of prior learning or attainment

    Written questions

    Oral questions

    Assignments

    Case studies

    Where possible your assessor will integrate knowledge outcomes into practical observations through oral questioning.

  • Knowledge

    UG21G1726

    Know and understand how to give customers a positive impression of yourself and the organisation

    You can: Portfolio reference

    a. Describe your organisations standards for appearance and behaviour

    b. Explain your organisations guidelines for how to recognise what your customer wants and respond appropriately

    c. Identify your organisations rules and procedures regarding the methods of communication they use

    d. Explain how to recognise when a customer is angry or confused

    e. Identify your organisations standards for timeliness in responding to customer questions and requests for information

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

    Outcome 4

  • UN211G7Advise and consult with clients

    Through this unit you will learn the art of consultation with your clients, using a variety of methods to clarify their ideas and requirements for hair services. Being able to make suitable suggestions based on a variety of methods such as; open and closed questioning, observation and testing of the hair skin and scalp, will provide the information that you will need on which to base your recommendations.

    UN211G7_v7

  • GLH

    Credit value

    Level

    NOS

    Observations

    External paper(s)

    40

    4

    2

    G7

    3

    1

  • On completion of this unit you will:

    Learning outcomes Evidence requirements

    UN211G7

    Advise and consult with clients

    1. Be able to identify what services clients want 2. Be able to analyse the hair, skin and scalp3. Be able to advise clients and agree services

    and products

    4. Understand salon and legal requirements5. Understand salon services, products and

    prices

    6. Understand how to perform hair, skin and scalp analysis

    7. Understand methods of communication

    1. Simulation is not allowed for any performance evidence within this unit.

    2. You will need to demonstrate in your everyday work that you have met the standard for developing client consultancy skills.

    3. Your assessor will observe these aspects of your performance on at least 3 occasions. These will cover consultations for 3 different technical units.

    4. From the range statement, you must show you: have consulted with new and regular

    clients have adapted your advice to take into

    account the factors limiting or affecting services

    have used all the means of identifying clients wishes

    have identified or can describe suspected infections and infestations needing reporting.

    5. It is likely most evidence of your performance will be gathered from the observations made by your assessor but you may be required to produce other evidence to support your performance if your assessor has not been present.

    6. Knowledge and understanding in this unit will be assessed by an external paper. The criteria that make up this paper are highlighted in white throughout this unit. There is one external paper that must be achieved.

    29

  • Achieving observation outcomes

    Achieving range

    Maximum service times

    Achieving observations and range

    UN211G7

    Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit.

    Criteria may not always naturally occur during a practical observation. In such instances you will be asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning.

    Your assessor will sign off an outcome when all criteria have been competently achieved in a single client service.

    The range section indicates what must be covered. Ranges must be practically demonstrated as part of an observation. Your assessor will document the portfolio reference once a range has been competently achieved.

    There are no maximum service times that apply to this unit.

    30

  • Outcome 1

    Observations

    You can:

    UN211G7

    Be able to identify what services clients want

    31

    a. Ask relevant questions in a way the client will understand and provide the client sufficient time to express their wishes

    b. Use visual aids to present clients with suitable ideas to help them reach a decision

    c. Clarify own understanding of the clients wishes and encourage the client to ask about areas of which they are unsure

    d. Identify and clearly confirm the clients wishes for services and products

    Observation 1 2 3Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials

    *May be assessed through oral questioning.

  • Outcome 2

    You can:

    UN211G7

    a. Conduct visual checks and any necessary tests on the hair, skin and scalp to meet specified procedures

    b. Identify factors that may limit or affect services and the choice of products and refer to the clients previous records, when available

    c. Promptly identify and report any problems which cannot be dealt with to the relevant person*

    Be able to analyse the hair, skin and scalp

    32

    Observation 1 2 3Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials

    *May be assessed through oral questioning.

  • Outcome 3

    You can:

    UN211G7

    a. Make recommendations that are suitable for the client

    b. Agree services, products and outcomes that are acceptable to the client and meet their needs and state the likely cost and duration of the agreed services

    c. Communicate with the client in a manner that maintains goodwill, trust and confidentiality

    d. Keep the client records up-to-date, accurate, easy to read and complete

    Be able to advise clients and agree services and products

    33

    Habia

    Observation 1 2 3Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials

    *May be assessed through oral questioning.

  • You must practically demonstrate that you have:

    Range

    UN211G7

    Consulted with both new and regular clients Portfolio reference

    New

    Regular

    Adapted your advice to take into account all the factors limiting or affecting services Portfolio reference

    Adverse hair, skin and scalp conditions

    Incompatibility of previous services and products used

    Lifestyle

    Used all the means of identifying clients wishes Portfolio reference

    Questioning

    Observation

    Testing

    Identified or can describe all suspected infections and infestations needing reporting Portfolio reference

    Suspected infections

    Suspected infestations

    34

  • Developing knowledge

    UN211G7 35

    Achieving knowledge outcomes

    Achieving the external paper

    You will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below:

    Observed work Witness statements Audio-visual media Evidence of prior learning or attainment Written questions Oral questions Assignments Case studies

    Where possible your assessor will integrate knowledge outcomes into practical observations through oral questioning.

    The external paper will test your knowledge of the criteria highlighted in white. A pass mark of 70% must be achieved. Criteria not achieved will be identified to your tutor/assessor. You will then be orally questioned or asked to produce other forms of evidence as all unit criteria must be achieved.

    Your assessor will complete the table below when the 70% pass mark has been achieved.

    Paper Date achieved Assessor initials

    1 of 1

  • UN211G736

    Understand salon and legal requirements

    You can: Portfolio reference /Assessor initials*

    a. Describe own responsibilities under the Data Protection legislation and the salon rules for maintaining confidentiality

    b. Describe own legal responsibilities for describing the features and benefits of products and services

    c. Describe the salon procedures and manufacturers instructions in relation to conducting tests

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

    Knowledge

    Outcome 4

  • UN211G7 37

    Outcome 5

    Understand salon services, products and prices

    You can: Portfolio reference /Assessor initials*

    a. Describe the services and products available for use in the salon

    b. Explain the salons pricing structure

    c. Explain how to calculate the likely charge for services

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

    Habia

  • UN211G738

    Outcome 6

    Understand how to perform hair, skin and scalp analysis

    You can: Portfolio reference /Assessor initials*

    a. Describe why it is important to identify factors that may limit or affect services and products which can be used

    b. Describe how: lifestyle; adverse hair, skin and scalp conditions; incompatibility of previous services; and products used; may limit or affect the services and products that can be offered to clients

    c. Describe the indications of suspected infections and infestations and disorders visible to the naked eye

    d. Explain how and when tests are carried out on hair, their importance and the potential consequences of failing to do so

    e. Describe the basic structure of hair and skin, the growth cycle of hair and the characteristics of different hair types and textures

    f. Describe the general factors that contribute to healthy hair (e.g. health, environment, chemicals)

    g. Describe the likely causes of adverse hair and scalp conditions visible to the naked eye

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

  • UN211G7 39

    Outcome 7

    Understand methods of communication

    You can: Portfolio reference /Assessor initials*

    a. Explain why effective communication is important for the salon's business

    b. Explain the importance of confidentiality and what might happen if this is not observed

    c. Explain how to adapt own contributions to suit different situations

    d. Explain how to communicate effectively and responding appropriately (ask questions to show interest)

    e. Explain how to move the discussion forward

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

    Habia

  • UN211G740

    Notes Use this area for making notes and drawing diagrams

  • UN20GH8Shampoo, condition and treat the hair and scalp

    Through this unit you will learn the skill of shampooing, conditioning and treating the hair and scalp using a variety of products and massage techniques. Being able to identify the condition of your clients hair, skin and scalp will determine which products and massage techniques to use. You will develop a sound knowledge of shampooing and conditioning products which will enable you to provide your client with good aftercare advice. This unit is suitable for both hairdressers and barbers.

    UN20GH8_v7

  • GLH

    Credit value

    Level

    NOS

    Observations

    External paper(s)

    36

    4

    2

    GH8

    3

    1

    Habia

  • On completion of this unit you will:

    Learning outcomes

    Evidence requirements

    UN20GH8

    Shampoo, condition and treat the hair and scalp

    1. Be able to use effective and safe working methods when shampooing, conditioning and treating the hair and scalp

    2. Be able to shampoo hair and scalp3. Be able to condition and treat the hair and

    scalp

    4. Know the salon and legal requirements5. Know how to work safely, effectively and

    hygienically when shampooing, conditioning and treating the hair and scalp

    6. Know basic science for shampooing, conditioning and treating the hair and scalp

    7. Know products, equipment and their use8. Know shampooing, conditioning and

    treatment techniques

    9. Know how to communicate and provide aftercare advice for clients

    4. From the range, you must show that you have:

    adapted your shampooing techniques for 3 out of the 5* hair conditions

    adapted your shampooing techniques for 3 out of the 5* scalp conditions

    used all the shampooing massage techniques

    dealt with all hair lengths considered all the contra-indications used all the conditioning products used all of the conditioning massage

    techniques adapted your conditioning massage

    techniques for 3 out of the 5* hair conditions

    adapted your conditioning massage techniques for 3 out of the 5* scalp conditions given all the advice.

    *However, you must prove to your assessor that you have the necessary knowledge, understanding and skills to be able to perform competently in respect of all the items in this range.

    5. It is likely most evidence of your performance will be gathered from the observations made by your assessor but you may be required to produce other evidence to support your performance if your assessor has not been present.

    6. Knowledge and understanding in this unit will be assessed by an external paper. The criteria that make up this paper are highlighted in white throughout this unit. There is one external paper that must be achieved.

    1. Simulation is not allowed for any performance evidence within this unit.

    2. You must practically demonstrate in your everyday work that you have met the standard for shampooing, conditioning and treating the hair and scalp.

    3. Your assessor will observe these aspects of your performance on at least 3 occasions.

    43

  • Achieving observation outcomes

    Achieving range

    Maximum service times

    Achieving observations and range

    UN20GH8

    Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit.

    Criteria may not always naturally occur during a practical observation. In such instances you will be asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning.

    Your assessor will sign off an outcome when all criteria have been competently achieved in a single client service.

    The range section indicates what must be covered. Ranges must be practically demonstrated as part of an observation. Your assessor will document the portfolio reference once a range has been competently achieved.

    The following maximum service times apply to this unit:

    Shampoo, condition/treat - above shoulders (excluding development time) 10 minutes

    Shampoo, condition/treat - below shoulders (excluding development time) 15 minutes

    44

  • Outcome 1

    Observations

    You can:

    UN20GH8

    Observation 1 2 3Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials

    *May be assessed through oral questioning.

    Be able to use effective and safe working methods when shampooing, conditioning and treating the hair and scalp

    45

    a. Protect the clients clothing throughout the service

    b. Use personal protective equipment when required

    c. Clean and tidy the work area throughout the service

    d. Position clients and adopt postures that minimise fatigue, discomfort and injury risk

    e. Use working methods that: - minimise the wastage of products - minimise the risk of cross-infection - make effective use of the working time - ensure the use of clean resources - minimise the risk of harm or injury to yourself and clients

    f. Maintain personal standards of health and hygiene which minimise the risk of cross-infection, infestation and offence to your clients and colleagues

    g. Identify the condition of the hair and scalp using suitable visual, verbal and manual checks

    h. Refer any unrecognised hair or scalp condition(s) to the relevant person(s) *

    i. Use tools and equipment that are safe and fit for purpose

    j. Identify and report products that need re-ordering to the relevant person (s) *

    k. Ensure the service is completed in a commercially viable time

    l. Remove waste immediately at the end of the service

    m. Produce up to date client records at the end of the service

  • Outcome 2

    You can:

    UN20GH8

    a. Use products, tools and equipment suitable for the clients hair and scalp condition

    b. Adapt shampooing massage techniques to meet the needs of the client: - comfort - hair length and density - hair condition and scalp condition

    c. Adapt the water temperature and flow to meet the clients hair, scalp and comfort needs

    d. Clean the clients hair and scalp of shampoo and remove excess water

    e. Comb through the hair prior to the next part of the service, without causing damage to the hair and scalp

    Be able to shampoo hair and scalp

    46

    *May be assessed through oral questioning.

    Habia

    Observation 1 2 3Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials

  • Outcome 3

    You can:

    UN20GH8

    Observation 1 2 3Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials

    a. Use client questioning to identify contra-indications to hair and scalp services and record the clients responses

    b. Apply conditioning products to meet the needs of the clients hair and scalp, following the salons and manufacturers instructions

    c. Adapt conditioning massage techniques to meet the needs of the clients hair and scalp condition, following manufacturers instructions

    d. Monitor and time the development of the conditioning product, applying heat at the correct temperature

    e. Remove the conditioning product and excess water, avoiding disturbance to the direction of the cuticle

    f. Comb through the clients hair prior to the next part of the service, without causing damage to the hair and scalp

    g. Provide the client with suitable aftercare advice

    Be able to condition and treat the hair and scalp

    47

    *May be assessed through oral questioning.

  • You must practically demonstrate that you have:

    Range

    UN20GH8

    Adapted your shampooing techniques for 3 out of the 5 hair conditions Portfolio reference

    Chemically damaged

    Heat damaged

    Environmentally damaged

    Product build up

    Normal

    Adapted your shampooing techniques for 3 out of the 5 scalp conditions Portfolio reference

    Dandruff affected

    Oily

    Dry

    Product build up

    Normal

    Used all the shampooing massage techniques Portfolio reference

    Effleurage

    Rotary

    48

  • You must practically demonstrate that you have:

    UN20GH8 49

    Dealt with all hair lengths Portfolio reference

    Above shoulders;Shampoo, condition/treat (excluding development time) - 10 minutes

    Below shoulders;Shampoo, condition/treat (excluding development time) - 15 minutes

    Considered all the contra-indications Portfolio reference

    Skin and scalp disorders and diseases

    Cuts and abrasions

    Product allergies

    Recent scar tissue

    Recent injuries to the treatment area

    Used all the conditioning products Portfolio reference

    Surface

    Penetrating

    Scalp treatment

  • You must practically demonstrate that you have:

    UN20GH8

    Used all of the conditioning massage techniques Portfolio reference

    Effleurage

    Petrissage

    Adapted your conditioning massage techniques for 3 out of the 5 hair conditions Portfolio reference

    Chemically damaged

    Heat damaged

    Environmentally damaged

    Product build up

    Normal

    Adapted your conditioning massage techniques for 3 out of the 5 scalp conditions Portfolio reference

    Dandruff affected

    Oily

    Dry

    Product build up

    Normal

    Given all the advice Portfolio reference

    Correct combing and brushing techniques

    Frequency of use of shampoos and conditioning products

    Suitable shampoos and conditioning products and how to use them

    50

    Habia

  • Developing knowledge

    UN20GH8 51

    Achieving knowledge outcomes

    Achieving the external paper

    You will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below:

    Observed work Witness statements Audio-visual media Evidence of prior learning or attainment Written questions Oral questions Assignments Case studies

    Where possible your assessor will integrate knowledge outcomes into practical observations through oral questioning.

    The external paper will test your knowledge of the criteria highlighted in white. A pass mark of 70% must be achieved. Criteria not achieved will be identified to your tutor/assessor. You will then be orally questioned or asked to produce other forms of evidence as all unit criteria must be achieved.

    Your assessor will complete the table below when the 70% pass mark has been achieved.

    Paper Date achieved Assessor initials

    1 of 1

  • UN20GH852

    Knowledge

    Know the salon and legal requirements

    You can: Portfolio reference /Assessor initials*

    a. Describe the salon's requirements for client preparation

    b. Describe the salon's expected service times for shampooing, conditioning and treating the hair and scalp

    c. Describe when and how to complete client records

    d. State the person(s) to whom unrecognised hair and scalp conditions should be reported

    e. State the person(s) to whom low levels of resources should be reported

    f. State personal responsibilities in relation to shampooing and conditioning services under current legislation and regulations: - Data Protection legislation - Control of Substances Hazardous to Health Regulations - Electricity at Work Regulations

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

    Outcome 4

  • UN20GH8 53

    Outcome 5

    Know how to work safely, effectively and hygienically when shampooing, conditioning and treating the hair and scalp

    You can: Portfolio reference /Assessor initials*

    a. Describe the types of protective clothing and products that should be available for clients and yourselves

    b. Describe types of personal protective equipment available and their importance

    c. Define the condition contact dermatitis and how to avoid developing it whilst carrying out shampooing and conditioning services

    d. Describe how own and client positioning can affect the desired outcome and reduce fatigue and injury risk

    e. Outline the safety considerations which must be taken into account when shampooing, conditioning and treating the hair and scalp

    f. Describe why it is important to keep the work area clean and tidy

    g. Compare safe and hygienic working methods that minimise the risk of cross-infection and cross-infestation

    h. Describe why it is important to position tools and equipment for ease of use

    i. Outline the importance of personal hygiene

    j. Outline the importance of reporting unrecognised hair and scalp conditions

    k. Outline the importance of thoroughly rinsing hair to remove shampoos and conditioning products at the end of the service

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

  • UN20GH854

    Outcome 5 (continued)

    Know how to work safely, effectively and hygienically when shampooing, conditioning and treating the hair and scalp

    You can: Portfolio reference /Assessor initials*

    l. Describe how and why it is important to check electrical equipment used to aid conditioning and treatment processes

    m. Clarify the importance and legal significance of questioning clients to identify contra-indications to hair and scalp services and of recording client responses

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

    Habia

  • UN20GH8 55

    Outcome 6

    Know basic science for shampooing, conditioning and treating the hair and scalp

    You can: Portfolio reference /Assessor initials*

    a. Describe the direction in which the hair cuticle lies and its importance when disentangling wet hair

    b. Describe how to identify hair and scalp conditions and their causes

    c. Describe how and why contra-indications can affect the scalp massage service

    d. Describe how shampoo and water act together to cleanse the hair

    e. Describe how the pH value of the products used affects the current state of the hair

    f. Describe the effects of water temperature on the scalp and structure of the hair

    g. Describe how the build up of products can affect the hair, scalp and the effectiveness of other services

    h. Compare how the formulations of shampoos and conditioning products vary to suit different hair conditions

    i. Describe how heat affects the hair during the conditioning treatment

    j. Describe how shampoos and conditioning products affect the hair and scalp

    k. Outline the purpose and benefits of scalp massage

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

  • UN20GH856

    Outcome 7

    Know products, equipment and their use

    You can: Portfolio reference /Assessor initials*

    a. Describe available shampooing and conditioning products and equipment

    b. Outline the importance of following manufacturers instructions when using shampooing and conditioning products in the salon

    c. Describe when and how to use shampoos and conditioning products to treat different hair and scalp conditions

    d. State when the shampooing process should be repeated

    e. Describe the consequences of using incorrect shampooing and conditioning products

    f. Describe how to use equipment during conditioning and treatment processes

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

    Habia

  • UN20GH8 57

    Outcome 8

    Know shampooing, conditioning and treatment techniques

    You can: Portfolio reference /Assessor initials*

    a. Describe when and how rotary, effleurage and petrissage massage techniques should be used when shampooing and conditioning different hair lengths and densities

    b. Describe when and how to apply conditioning products

    c. Outline the importance of removing conditioning products

    d. Outline the importance of removing excess water from the hair at the end of the service

    e. Outline the importance of de-tangling the hair from point to root

    f. Outline the importance of using shampoos and conditioning products cost effectively

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

  • UN20GH858

    Outcome 9

    Know how to communicate and provide aftercare advice for clients

    You can: Portfolio reference /Assessor initials*

    a. Describe how to give advice and recommendations to clients

    b. Describe how to use combs and brushes from point to root

    c. Describe how often to shampoo, condition and treat the hair, according to hair and scalp condition and lifestyle

    d. Describe beneficial and unsuitable products for client home use

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

    Habia

  • UN20GH9Change hair colour

    Through this unit you will learn how to change hair colour using semi-permanent, quasi-permanent, permanent and lightening products. The use of a variety of colouring techniques such as full head, re-growth and highlighting and/or low-lighting effects provide the basis for all hair services at level 2. You must develop the ability to take into account a variety of factors and contra-indications that your client may present with.

    UN20GH9_v6

  • GLH

    Credit value

    Level

    NOS

    Observations

    External paper(s)

    Habia

    105

    11

    2

    GH9

    7

    1

  • On completion of this unit you will:

    Learning outcomes

    Evidence requirements

    Change hair colour

    1. Be able to use safe and effective methods of working when colouring and lightening hair

    2. Be able to prepare for colouring and lightening services

    3. Be able to colour and lighten hair4. Understand salon and legal requirements5. Understand how to work safely, effectively

    and hygienically when colouring hair

    6. Understand the purpose of colour tests and the testing procedures

    7. Understand the basic science for colouring and lightening services

    8. Understand colouring products, equipment and their use

    9. Understand colouring techniques10. Understand the aftercare advice to provide

    clients

    1 regrowth application of permanent colour

    1 full head application of permanent colour

    two applications of woven highlights and/or lowlights. 1 of these must be carried out on a full head.

    4. From the range, you must show that you have:

    used 3 of the 4* types of products questioned clients on all the areas of

    contra-indications

    carried out all the tests

    taken into account all the factors

    used all the colour application techniques

    given all the types of advice. * However, you must prove to your assessor that you have the necessary knowledge, understanding and skills to be able to perform competently in respect of all items in this range.

    5. It is likely most evidence of your performance will be gathered from the observations made by your assessor but you may be required to produce other evidence to support your performance if your assessor has not been present.

    6. Knowledge and understanding in this unit will be assessed by an external paper. The criteria that make up this paper are highlighted in white throughout this unit. There is one external paper that must be achieved.

    1. Simulation is not allowed for any performance evidence within this unit.

    2. You must practically demonstrate in your everyday work that you have met the standard for changing hair colour.

    3. Your assessor will observe your performance on at least 7 occasions, each on different clients. These observations must include:

  • Achieving observation outcomes

    Achieving range

    Maximum service times

    Achieving observations and range

    Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit.

    Criteria may not always naturally occur during a practical observation. In such instances you will be asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning.

    Your assessor will sign off an outcome when all criteria have been competently achieved in a single client service.

    The range section indicates what must be covered. Ranges must be practically demonstrated as part of an observation. Your assessor will document the portfolio reference once a range has been competently achieved.

    The following maximum service times apply to this unit:

    Re-growth applicationof permanent colour 25 minutes

    Partial head pulledthrough highlights and/orlowlights covering atleast 20% of the head 15 minutes

    Full head pulledthrough highlights and/orlowlights 35 minutes Woven highlights and/orlowlights 75 minutes

    UN20GH962

  • Outcome 1

    Observations

    You can:

    *May be assessed through oral questioning.

    Be able to use safe and effective methods of working when colouring and lightening hair

    a. Protect the clients clothing, skin and hair effectively throughout the service

    b. Position the client to meet the needs of the service without causing discomfort

    c. Keep the work area clean and tidy throughout the service

    d. Remove waste immediately at the end of the service

    e. Use working methods that: - minimise the wastage of products - minimise the risk of cross-infection - make effective use of the working time - ensure the use of clean resources - minimise the risk of harm or injury to themselves and others

    f. Maintain personal standards of health and hygiene which minimise the risk of cross-infection, infestation and offence to clients and colleagues

    g. Use products and equipment identified as a result of consultation with the client

    h. Identify and report promptly any products that need ordering to the relevant person(s)*

    i. Complete the service within a commercially viable time

    j. Complete client records accurately

    Observation 5 6 7Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials

    Observation 1 2 3 4Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials

    UN20GH9 63

  • Outcome 2

    You can:

    a. Identify any contra-indications to colouring and/or lightening services by questioning the client and recording the responses accurately*

    b. Conduct the necessary tests following manufacturers instructions and recognised industry procedures

    c. Record the outcomes of tests accurately on the clients record card

    d. Seek assistance from the relevant person(s) when contra-indications and/or reactions to tests cause doubts as to the suitability of the service for the client *

    e. Recommend a service based on an accurate evaluation of the clients hair and its potential to achieve the effect required and inform the client of the likely cost, duration and expected outcome of the service

    f. Select products, tools and equipment based on the results of necessary tests, consultation with the client and relevant factors influencing the service

    g. Prepare materials and products to meet the application requirements and manufacturers instructions

    Be able to prepare for colouring and lightening services

    *May be assessed through oral questioning.

    Observation 5 6 7Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials

    Observation 1 2 3 4Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials

    UN20GH964

  • Outcome 3

    You can:

    a. Confirm the desired effect with the client prior to the application of products

    b. Section the hair cleanly and evenly to assist the accurate application of products

    c. Apply products accurately taking into account relevant factors influencing the service

    d. Use colour application techniques suitable for achieving the desired look and following manufacturers instructions

    e. Time the development of products following manufacturers instructions

    f. Confirm the required result has been achieved by conducting strand tests at suitable times throughout the process

    g. Massage the hair and scalp to emulsify the colour prior to removal, following manufacturers instructions

    h. Leave the hair and scalp free of products and materials after the desired effect is achieved

    i. Identify any problems during the service and resolve them within the limits of own authority*

    j. Refer problems which cannot be resolved promptly to the relevant persons(s)*

    k. Achieve the desired effect to the satisfaction of the client

    l. Give the client suitable aftercare advice on the maintenance of the hair colour

    Be able to colour and lighten hair

    *May be assessed through oral questioning.

    Observation 5 6 7Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials

    Observation 1 2 3 4Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials

    UN20GH9 65

  • You must practically demonstrate that you have:

    Range

    Used 3 of the 4 types of products Portfolio reference

    Semi-permanent

    Quasi-permanent

    Permanent

    Lighteners

    Questioned clients on all the areas of contra-indications Portfolio reference

    History of previous allergic reaction to colouring products

    Other known allergies

    Skin disorders

    Incompatible products

    Medical advice or instructions

    Evident hair damage

    Carried out all the tests Portfolio reference

    Skin

    Incompatibility

    Porosity

    Elasticity

    Colour test

    UN20GH966

  • You must practically demonstrate that you have:

    Taken into account all the factors Portfolio reference

    Temperature

    Existing colour of hair

    Percentage of white hair

    Test results

    Strength of hydrogen peroxide

    Hair porosity

    Hair length

    Hair density

    Skin tone

    Used all the colour application techniques Portfolio reference

    Full head application of quasi-permanent

    Re-growth application of permanent colourMaximum service time 25 mins

    Full head application of permanent colour

    Pulled through highlights and/or lowlights covering at least 20% of the headMaximum service time Partial head 15 minsFull head - 35 mins

    Woven highlights and/or lowlightsMaximum service time 75 mins

    UN20GH9 67

  • You must practically demonstrate that you have:

    UN20GH968

    Given all the types of advice Portfolio reference

    Suitable aftercare products and their use

    How lifestyle can affect durability of colour

    Use of heated styling equipment

    Time interval between services

  • Developing knowledge

    UN20GH9 69

    Achieving knowledge outcomes

    Achieving the external paper

    You will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below:

    Observed work

    Witness statements

    Audio-visual media

    Evidence of prior learning or attainment

    Written questions

    Oral questions

    Assignments

    Case studies

    Where possible your assessor will integrate knowledge outcomes into practical observations through oral questioning.

    The external paper will test your knowledge of the criteria highlighted in white. A pass mark of 70% must be achieved. Criteria not achieved will be identified to your tutor/assessor. You will then be orally questioned or asked to produce other forms of evidence as all unit criteria must be achieved.

    Your assessor will complete the table below when the 70% pass mark has been achieved.

    Paper Date achieved Assessor initials

    1 of 1

  • Knowledge

    UN20GH970

    Understand salon and legal requirements

    You can: Portfolio reference /Assessor initials*

    a. Describe the salon's requirements for client preparation

    b. State the salons expected service times for basic colouring work

    c. Describe how to complete client records effectively

    d. State the salons and legal requirements for disposal of waste materials

    e. Outline the limits of own authority for resolving colouring and lightening problems

    f. State the person to whom problems that cannot be resolved should be reported to

    g. Explain own responsibilities under current Data Protection legislation

    h. Outline own responsibilities under the current Electricity at Work Regulations

    i. Describe own responsibilities under the current Control of Substances Hazardous to Health Regulations in relation to the use of colouring and lightening products

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

    Outcome 4

  • UN20GH9 71

    Outcome 5

    Understand how to work safely, effectively and hygienically when colouring hair

    You can: Portfolio reference /Assessor initials*

    a. Describe contact dermatitis and how to avoid developing it whilst carrying out colouring services

    b. List the protective equipment that should be available

    c. Explain why it is important to use personal protective equipment

    d. Explain how the position of the client and yourself can affect the desired outcome and reduce fatigue and the risk of injury

    e. State why it is important to position tools and equipment for ease of use

    f. Outline the dangers associated with the inhalation of powder lighteners

    g. Describe the precautions that must be taken when using powder and other lighteners

    h. State why it is important to keep the work area clean and tidy

    i. Describe methods of working safely and hygienically and which minimise the risk of cross-infection and cross-infestation

    j. Explain the importance of maintaining personal hygiene

    k. Explain why it is important to check electrical equipment used to aid the colouring and lightening process

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

  • UN20GH972

    Outcome 5 (continued)

    Understand how to work safely, effectively and hygienically when colouring hair

    You can: Portfolio reference /Assessor initials*

    l. Compare the methods of cleaning, disinfecting and sterilisation used in salons

    m. Explain the importance of identifying any contra-indications to colouring and/or lightening services

    n. Explain why it is important to record client responses to questioning and the legal significance of questioning and recording of client's responses

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

  • UN20GH9 73

    Outcome 6

    Understand the purpose of colour tests and the testing procedures

    You can: Portfolio reference /Assessor initials*

    a. Describe the types and purposes of tests for hair colouring

    b. Explain the importance of following manufacturers instructions for skin testing

    c. Describe when and how tests should be carried out and the expected results

    d. Explain how the results of tests can influence the colouring and lightening service

    e. Explain the potential consequences of failing to carry out tests

    f. Outline the courses of action to take in the event of adverse reactions to tests (e.g. what type of reactions that must be reported to another, more senior person)

    g. Explain why it is important to record test results

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

  • UN20GH974

    Outcome 7

    Understand the basic science for colouring and lightening services

    You can: Portfolio reference /Assessor initials*

    a. Describe the principles of colour selection, including the International Colour Chart (ICC)

    b. Describe how the natural pigment within hair affects the choice of colour and colouring products and the possible need to pre-lighten

    c. Compare the effect of different colouring and lightening products on the hair structure

    d. Explain how the different strengths of hydrogen peroxide influence colouring and lightening

    e. Describe how porosity levels can affect the choice and application of products and the results of the colouring process

    f. Outline how the factors can affect the choice of colouring and lightening products and application techniques

    g. Explain the effects of temperature on the application and development of colouring and lightening products

    h. Describe how to dilute hydrogen peroxide to form different strengths of solutions

    i. Explain the importance of restoring the hairs pH balance after the colouring and lightening process

    j. Explain why it is important to avoid disturbing areas still processing when removing products from developed areas

    k. Explain why it is important to emulsify colour prior to removal

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

  • 75UN20GH9

    Outcome 7 (continued)

    Understand the basic science for colouring and lightening services

    You can: Portfolio reference /Assessor initials*

    l. Explain why it is important to leave the hair and scalp free of colouring and lightening products

    m. Describe how and why contra-indications can affect the delivery of colouring services to clients

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

  • UN20GH976

    Outcome 8

    Understand colouring products, equipment and their use

    You can: Portfolio reference /Assessor initials*

    a. Outline the types of colouring and lightening products available, including temporary colours

    b. Explain the importance of following manufacturers instructions for the use of specific colouring and lightening products in the salon

    c. Describe how to accurately measure and mix colour and lightening products

    d. List the types of tools, materials and equipment used for highlighting and lowlighting hair

    e. Describe when and how shampoos and conditioners should be used when colouring and lightening hair

    f. State the importance of using products economically

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

  • UN20GH9 77

    Outcome 9

    Understand colouring techniques

    You can: Portfolio reference /Assessor initials*

    a. Explain the importance of sectioning hair accurately when colouring and lightening

    b. Describe the methods of applying and removing colouring and lightening products

    c. Describe techniques for highlighting and lowlighting hair

    d. Describe when to use the different types of lighteners and toners available

    e. Describe the factors that must be taken into account to judge the quantity of hair to be woven to achieve a balanced look

    f. Describe how to handle the hair when weaving to maintain an even tension and to secure the materials to prevent seepage

    g. Describe the types and causes of colouring and lightening problems that may occur during processing (e.g. skin staining, deterioration of hair condition and product seepage)

    h. Outline ways of resolving simple colouring and lightening problems that may occur during processing

    i. State the potential risks of using lightening products on previously chemically treated hair

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

  • UN20GH978

    Notes Use this area for making notes and drawing diagrams

  • UN2GH12Cut hair using basic techniques

    Through this unit you will learn how to create a variety of basic looks for women using club cutting, freehand and scissor-over-comb techniques. Using these cutting techniques you will demonstrate that you can produce one length hair cuts for both above and below shoulder length, uniform layers and short and long graduation haircuts. You must also demonstrate that you can work on both curly and straight hair. Part of this service is to provide your client with good aftercare advice.

    UN2GH12_v5

  • GLH

    Credit value

    Level

    NOS

    Observations

    External paper(s)

    Habia

    80

    8

    2

    GH12

    8

    0

  • On completion of this unit you will:

    Learning outcomes Evidence requirements

    UN2GH12 81

    Cut hair using basic techniques

    1. Be able to use safe and effective methods of working when cutting hair

    2. Be able to use cutting techniques to achieve a variety of looks

    3. Understand salon and legal requirements4. Understand how to work safely, effectively

    and hygienically when cutting hair

    5. Understand factors that can affect the service

    6. Understand hair cutting techniques7. Understand the aftercare advice to provide

    for clients

    1. Simulation is not allowed for any performance evidence within this unit.

    2. You must practically demonstrate in your everyday work that you have met the standard for cutting a variety of looks on both hair types.

    3. Your assessor will observe your performance on at least 8 occasions 2 for each cutting look (fringes can be incorporated into any of the cutting looks). These looks must include:

    a one length above the shoulder a short graduation incorporating the use

    of scissor over comb.

    4. From the range, you must show that you have:

    adapted your cutting techniques to take into account the factors

    achieved all the looks used all the cutting techniques cut all the hair types given all the advice.

    5. It is likely most evidence of your performance will be gathered from the observations made by your assessor but you may be required to produce other evidence to support your performance if your assessor has not been present.

    6. There is no external paper requirement for this unit.

  • Achieving observation outcomes

    Achieving range

    Maximum service times

    Achieving observations and range

    UN2GH1282

    Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit.

    Criteria may not always naturally occur during a practical observation. In such instances you will be asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning.

    Your assessor will sign off an outcome when all criteria have been competently achieved in a single client service.

    The range section indicates what must be covered. Ranges must be practically demonstrated as part of an observation. Your assessor will document the portfolio reference once a range has been competently achieved.

    The following maximum service times apply to this unit:

    Cut hair - all techniques 45 minutes

  • Outcome 1

    Observations

    You can:

    Observation 5 6 7 8Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials

    UN2GH12 83

    *May be assessed through oral questioning.

    Be able to use safe and effective methods of working when cutting hair

    a. Protect the clients clothing and keep their skin free of excess hair cuttings throughout the service

    b. Keep the work area clean and tidy throughout the service

    c. Remove waste immediately at the end of the service

    d. Use working methods that: - minimise the risk of damage to tools - minimise the risk of cross-infection - make effective use of the working time - ensure the use of clean resources - minimise the risk of harm or injury to yourself and others

    e. Maintain personal standards of health and hygiene which minimise the risk of cross-infection, infestation and offence to clients and colleagues

    f. Complete the service within a commercially viable time

    Observation 1 2 3 4Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials

  • Outcome 2

    You can:

    Habia

    Observation 5 6 7 8Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials

    Observation 1 2 3 4Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials

    UN2GH1284

    a. Establish the factors likely to influence the service

    b. Confirm the clients satisfaction with the agreed look at consultation during, and on completion of the service

    c. Establish and follow the cutting guideline(s) accurately to achieve the required look

    d. Control tools to minimise the risk of damage to the hair and scalp, client discomfort and to achieve the desired look

    e. Use cutting techniques which take account of the influencing factors

    f. Position yourself and the client to help ensure the accuracy of the cut

    g. Use cross-checking techniques to ensure accurate distribution of weight, balance and shape

    h. Remove any unwanted hair outside the desired outline shape*

    i. Check the finished cut is accurate and the desired look has been achieved

    j. Give the client suitable advice on the maintenance of the look

    Be able to use cutting techniques to achieve a variety of looks

    *May be assessed through oral questioning.

  • Range

    You must practically demonstrate that you have:

    UN2GH12 85

    Adapted your cutting techniques for all the following factors Portfolio reference

    Hair density

    Hair texture

    Head and face shape

    Hair growth patterns

    Hair elasticity

    Achieved all the looks Portfolio reference

    One lengthMaximum service time - 45 min

    Uniform layerMaximum service time - 45 min

    Short graduationMaximum service time - 45 min

    Long graduationMaximum service time - 45 min

    With a fringe

    Used all the cutting techniques Portfolio reference

    Club cutting

    Freehand

    Scissors-over-comb

  • You must practically demonstrate that you have:

    Habia

    UN2GH1286

    Cut all the hair types Portfolio reference

    Curly

    Straight

    Given all the advice Portfolio reference

    How to maintain their look

    Time interval between services

  • Developing knowledge

    UN2GH12 87

    Achieving knowledge outcomes

    You will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below:

    Observed work

    Witness statements

    Audio-visual media

    Evidence of prior learning or attainment

    Written questions

    Oral questions

    Assignments

    Case studies

    Where possible your assessor will integrate knowledge outcomes into practical observations through oral questioning.

  • Knowledge

    UN2GH1288

    Understand salon and legal requirements

    You can: Portfolio reference /Assessor initials*

    a. Describe the salon's requirements for client preparation

    b. State the salon's expected service times for a range of looks

    c. Describe the salons and legal requirements for disposal of waste materials

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

    Outcome 3

  • Photo courtesy of Wahl (UK) Ltd.

    UN2GH12 89

    Outcome 4

    Understand how to work safely, effectively and hygienically when cutting hair

    You can: Portfolio reference /Assessor initials*

    a. List the protective equipment that should be available

    b. Explain why it is important to protect clients from hair clippings

    c. Describe how the position of the client and yourself can affect the desired outcome and reduce fatigue and the risk of injury

    d. Identify the safety considerations which must be taken into account when cutting hair

    e. Explain why it is important to avoid cross-infection and infestation

    f. Explain why it is important to keep the work area clean and tidy

    g. Explain why it is important to position cutting tools for ease of use

    h. Compare methods of cleaning, disinfecting and sterilisation used in salons

    i. Describe methods of working safely and hygienically and which minimise the risk of cross-infection and cross-infestation

    j. Explain the correct use and maintenance of cutting tools

    k. Explain the importance of maintaining personal hygiene

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

  • UN2GH1290

    Habia

    Understand factors that can affect the service

    You can: Portfolio reference /Assessor initials*

    a. Outline the factors that must be taken into consideration prior to and during cutting (e.g. hair types, hair density, hair growth patterns etc.) and how these affect the service

    b. Identify the factors which should be considered when cutting wet and dry hair

    c. State the average rate of hair growth

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

    Outcome 5

  • UN2GH12 91

    Photo courtesy of Wahl (UK) Ltd.

    Outcome 6

    Understand hair cutting techniques

    You can: Portfolio reference /Assessor initials*

    a. Explain why it is important to check the hair before and after shampooing prior to cutting

    b. Explain the importance of consulting with clients throughout the cutting process

    c. Explain the importance of applying the correct degree of tension to the hair when cutting

    d. Describe how and why to use club, freehand and scissors-over-comb cutting techniques

    e. Explain the reasons for establishing and following guidelines

    f. Describe how to create and follow a guideline for one length, uniform layer, short graduation and long graduation looks

    g. Explain how the angle at which the hair is held will affect the weight distribution, balance and degree of graduation of the cut

    h. Explain how to create a range of looks

    i. Explain the importance of working with the natural fall of the hair when considering the weight distribution within a haircut

    j. Explain the importance of cross-checking the cut

    k. Describe how to cross-check and balance the cut

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

  • UN2GH1292

    Habia

    Understand the aftercare advice to provide for clients

    You can: Portfolio reference /Assessor initials*

    a. State the importance of having regular cuts

    b. State the recommended time interval between cuts

    c. Explain how to give effective advice and recommendations to clients

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

    Outcome 7

  • UN2GH10Style and finish hair

    Through this unit you will develop the skill of blow drying, finger drying and finishing techniques on a variety of hair types and lengths. Being able to identify the capability of your clients hair will allow you to choose from a range of products, tools and equipment to complete the look. You will need to demonstrate the ability to use heated styling equipment to finish the service. Part of this service is to provide your client with good aftercare advice.

    UN2GH10_v5

  • GLH

    Credit value

    Level

    NOS

    Observations

    External paper(s)

    Habia

    50

    6

    2

    GH10

    3

    1

  • On completion of this unit you will:

    Learning outcomes

    Evidence requirements

    UN2GH10

    Style and finish hair

    1. Be able to use safe and effective methods of working when styling and finishing hair

    2. Be able to blow dry hair into shape 3. Be able to finger dry hair into shape 4. Be able to finish the hair5. Know salon and legal requirements6. Understand how to work safely, effectively

    and hygienically when styling

    7. Understand the effect of styling and finishing techniques on the hair

    8. Understand how to use products and equipment to style and finish hair

    9. Understand blow drying and styling techniques and methods

    10. Understand how to communicate with and provide aftercare advice to clients

    4. From the range, you must show that you have: used 4 out of the 7* products used all the types of heated styling

    equipment styled all types of hair taken into account all the factors used all the blow drying tools and

    equipment produced all the blow dry finishes given all the advice. * However, you must prove to your assessor that you have the necessary knowledge, understanding and skills to be able to perform competently in respect of all items in this range.

    5. It is likely most evidence of your performance will be gathered from the observations made by your assessor but you may be required to produce other evidence to support your performance if your assessor has not been present.

    6. Knowledge and understanding in this unit will be assessed by an external paper. The criteria that make up this paper are highlighted in white throughout this unit. There is one external paper that must be achieved.

    1. Simulation is not allowed for any performance evidence within this unit.

    2. You must practically demonstrate in your everyday work that you have met the standard for styling and finishing hair.

    3. Your assessor will observe your performance on at least 3 occasions, each on different clients, which must include: blow drying with a brush to create volume blow drying with a round brush to create

    curl straightening and smoothing with a brush finger dry hair into shape use of heated styling equipment.

    95

  • Achieving observation outcomes

    Achieving range

    Maximum service times

    Achieving observations and range

    UN2GH10

    Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit.

    Criteria may not always naturally occur during a practical observation. In such instances you will be asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning.

    Your assessor will sign off an outcome when all criteria have been competently achieved in a single client service.

    The range section indicates what must be covered. Ranges must be practically demonstrated as part of an observation. Your assessor will document the portfolio reference once a range has been competently achieved.

    The following maximum services times for this unit:

    Blow-dry and finish- above shoulder length 35 minutes

    Blow-dry and finish- below shoulder length 45 minutes

    96

  • Outcome 1

    Observations

    You can:

    UN2GH10

    Observation 1 2 3Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials

    *May be assessed through oral questioning.

    Be able to use safe and effective methods of working when styling and finishing hair

    97

    a. Protect the clients clothing throughout the service

    b. Wear personal protective equipment, if required

    c. Keep work area clean and tidy throughout the service

    d. Use working methods that: - minimise the risk of damage to tools and equipment - minimise the risk of cross-infection - minimise the wastage of products - make effective use of working time - ensure the use of clean resources - minimise harm or injury to self and others

    e. Maintain personal standards of health and hygiene to minimise the risk of cross-infection, infestation and offence to clients and colleagues

    f. Complete the styling and finishing services within a commercially viable time

  • Outcome 2

    You can:

    UN2GH10

    Observation 1 2 3Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials

    a. Consult with the client to confirm the look agreed at consultation prior to and during styling

    b. Apply suitable products, as required, following manufacturers instructions *

    c. Control the styling tools to minimise the risk of damage to the hair, client discomfort and to achieve the desired look

    d. Take meshes of hair which suit the size of the styling tools

    e. Maintain an even tension throughout the styling process

    f. Keep the hair damp throughout the styling process

    g. Control the hair during the styling process, taking account of influencing factors

    Be able to blow dry hair into shape

    98

    *May be assessed through oral questioning.

    Photo courtesy of Wahl (UK) Ltd.

  • Outcome 3

    You can:

    UN2GH10

    Observation 1Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials

    a. Consult with the client to confirm the look agreed at consultation prior to and during styling

    b. Apply suitable products, as required, following manufacturers instructions

    c. Keep the hair damp throughout the styling process

    d. Control the hair during the finger styling process, taking account of influencing factors

    Be able to finger dry hair into shape

    99

    *May be assessed through oral questioning.

  • Outcome 4

    You can:

    UN2GH10

    Observation 1 2 3Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials

    a. Use heated styling equipment, when necessary, to minimise the risk of damage to the hair and scalp, client discomfort and to achieve the desired look

    b. Use back combing and back brushing techniques, when required, to achieve the desired look *

    c. Apply suitable products, as required, following manufacturers instructions *

    d. Control the hair during the finishing process, taking account of influencing factors

    e. Achieve the intended shape, direction, balance and volume agreed with the client

    f. Confirm the clients satisfaction with the finished look

    g. Give the client suitable aftercare advice on the maintenance of their style and hair condition

    Be able to finish the hair

    100

    *May be assessed through oral questioning.

    Photo courtesy of Wahl (UK) Ltd.

  • Range

    You must practically demonstrate that you have:

    UN2GH10 101

    Used 4 out of the 7 products Portfolio reference

    Heat protectors

    Sprays

    Mousse

    Creams

    Gels

    Lotions

    Serums

    Used all the types of heated styling equipment Portfolio reference

    Straighteners

    Tongs

    Styled all types of hair Portfolio reference

    Curly

    Straight

    Above shoulder length Maximum service time Blow-dry and finish - 35 minutes

    Below shoulder length Maximum service time Blow-dry and finish - 45 minutes

    One length

    Layered

  • You must practically demonstrate that you have:

    UN2GH10

    Taken into account all the factors Portfolio reference

    Hair cut

    Hair growth patterns

    Hair elasticity

    Head and face shape

    Hair texture

    Hair length

    Hair density

    Used all the blow drying tools and equipment Portfolio reference

    Hand dryer

    Round brush

    Flat brush

    Diffuser

    Nozzle

    Produced all the blow dry finishes Portfolio reference

    Straightening

    Smoothing

    Creating volume

    Creating movement

    Creating curl

    Finger dry hair

    102

    Photo courtesy of Wahl (UK) Ltd.

  • You must practically demonstrate that you have:

    UN2GH10

    Habia

    103

    Given all the advice Portfolio reference

    Suitable aftercare products and their use

    Safe use of heated styling equipment and hand dryers

    How to recreate and maintain the style

  • Achieving knowledge outcomes

    Developing knowledge

    You will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below:

    Observed work

    Witness statements

    Audio-visual media

    Evidence of prior learning or attainment

    Written questions

    Oral questions

    Assignments

    Case studies

    Where possible your assessor will integrate knowledge outcomes into practical observations through oral questioning.

    UN2GH10104

    Achieving the external paper

    The external paper will test your knowledge of the criteria highlighted in white. A pass mark of 70% must be achieved. Criteria not achieved will be identified to your tutor/assessor. You will then be orally questioned or asked to produce other forms of evidence as all unit criteria must be achieved.

    Your assessor will complete the table below when the 70% pass mark has been achieved.

    Paper Date achieved Assessor initials

    1 of 1

  • Knowledge

    UN2GH10 105

    Outcome 5

    Know salon and legal requirements

    You can: Portfolio reference /Assessor initials*

    a. Describe the salon's requirements for client preparation

    b. Describe the salon's expected service times for styling and finishing hair

    c. Describe own responsibilities under the current Control of Substances Hazardous to Health Regulations in relation to the use of products for styling and finishing hair

    d. Describe own responsibilities under the current Electricity at Work Regulations

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

  • UN2GH10106

    Outcome 6

    Understand how to work safely, effectively and hygienically when styling

    You can: Portfolio reference /Assessor initials*

    a. Describe contact dermatitis and how to avoid developing it whilst carrying out styling and finishing services

    b. Identify the protective clothing that should be available for clients

    c. Explain the personal protective equipment available, when and why it should be worn

    d. Describe how the position of the client and yourself can affect the desired outcome, reduce fatigue and the risk of injury

    e. Identify the safety considerations which must be taken into account when styling and finishing hair

    f. Explain why it is important to check for infestation and avoid cross-infection

    g. Explain why it is important to keep the work area clean and tidy

    h. Describe the methods of cleaning, disinfecting and/or sterilisation used in salons

    i. Explain the importance of positioning equipment for ease of use

    j. Describe methods of working safely and hygienically and which minimise the risk of cross-infection and cross-infestation

    k. Explain the importance of personal hygiene

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

    Photo courtesy of Wahl (UK) Ltd.

  • UN2GH10 107

    Habia

    Outcome 6 (continued)

    Understand how to work safely, effectively and hygienically when styling

    You can: Portfolio reference /Assessor initials*

    l. Explain why it is important to check electrical equipment used to aid the styling and finishing process

    m. Explain the importance of using products economically

    n. Explain the reasons why tools and heated styling equipment should be kept free from excess oils and product build up

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

  • UN2GH10108

    Photo courtesy of Wahl (UK) Ltd.

    Outcome 7

    Understand the effect of styling and finishing techniques on the hair

    You can: Portfolio reference /Assessor initials*

    a. Describe the effects of humidity on hair

    b. Explain the physical effects of the blow drying, finger drying and heated styling processes on the hair structure

    c. Explain how the incorrect application of heat can affect the hair and scalp

    d. Explain why hair should be allowed to cool prior to finishing

    e. Explain why hair should be kept damp during the blow drying and finger drying processes

    f. Explain how heat protectors act to protect the hair

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

  • UN2GH10 109

    Habia

    Outcome 8

    Understand how to use products and equipment to style and finish hair

    You can: Portfolio reference /Assessor initials*

    a. Describe the products and equipment available for styling and finishing hair

    b. Explain the importance of following manufacturers instructions on the use of the specific styling and finishing products in the salon

    c. Describe why and how to use the different types of: - styling brushes when blow drying - attachments when blow drying - heated styling equipment when styling and finishing - products and when to apply them

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

  • UN2GH10110

    Photo courtesy of Wahl (UK) Ltd.

    Outcome 9

    Understand blow drying and styling techniques and methods

    You can: Portfolio reference /Assessor initials*

    a. Describe current techniques for blow drying, finger drying and finishing hair

    b. Describe how different factors affect the styling process and the finished look

    c. Describe how the finished result of blow drying is affected by: - tension - size of hair mesh - size of brush - the angle at which the brush is held - not allowing the hair to cool before removing the hair mesh from the brush

    d. Explain why the direction of the air flow when drying is important to achieve the desired look

    e. Describe why hair needs to be sectioned for styling

    f. Describe how to carry out the styling techniques

    g. Explain the effects that can be achieved by curling on and off base

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

  • UN2GH10 111

    Habia

    Outcome 10

    Understand how to communicate with and provide aftercare advice to clients

    You can: Portfolio reference /Assessor initials*

    a. Describe the equipment and products for home use that will benefit the client and those to avoid and why

    b. Describe the advice to give to clients prior to the use of heated styling equipment at home

    c. Explain how the continual use of heated equipment can affect the hair

    d. Explain the different ways of maintaining a style

    e. Describe how lifestyle can influence the choice of style

    f. Explain how to give effective aftercare advice and recommendations to clients

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

  • UN2GH10112

    Notes Use this area for making notes and drawing diagrams

  • UN2GH11Set and dress hair

    Through this unit you will develop the skill of setting and dressing techniques on a variety of hair types and lengths. Being able to identify the capability of your clients hair will allow you to choose from a range of products, tools and equipment to complete the look. You will need to demonstrate the ability to use heated styling equipment to finish the service. Part of this service is to provide your client with good aftercare advice.

    UN2GH11_v6

  • GLH

    Credit value

    Level

    NOS

    Observations

    External paper(s)

    50

    6

    2

    GH11

    3

    1

  • On completion of this unit you will:

    Learning outcomes

    Evidence requirements

    Set and dress hair

    1. Be able to use effective and safe working methods when setting and dressing hair

    2. Be able to set hair3. Be able to dress hair4. Know salon and legal requirements5. Know how to work safely, effectively and

    hygienically when setting and dressing hair

    6. Understand the basic science of setting and dressing hair

    7. Know about products, equipment and their use

    8. Know about setting and dressing techniques and effects

    9. Know about aftercare advice for clients

    1. Simulation is not allowed for any performance evidence within this unit.

    2. You must practically demonstrate in your everyday work that you have met the standard for setting and dressing hair.

    3. Your assessor will observe your performance on at least 3 occasions which must include observation of a: curled effect smooth effect rolled effect.

    At least one of the observations must be of a set using rollers secured with pins.

    UN2GH11 115

    4. From the range, you must show that you have: used 4 out of the 7* products used all the types of tools and equipment used all the setting techniques set all hair types used all the sectioning and winding

    techniques taken into account all factors used all the dressing techniques and

    created all the effects given all the advice.

    * However, you must prove to your assessor that you have the necessary knowledge, understanding and skills to be able to perform competently in respect of all items in this range.

    5. It is likely most evidence of your performance will be gathered from the observations made by your assessor but you may be required to produce other evidence to support your performance if your assessor has not been present.

    6. Knowledge and understanding in this unit will be assessed by an external paper. The criteria that make up this paper are highlighted in white throughout this unit. There is one external paper that must be achieved.

  • Achieving observation outcomes

    Achieving range

    Maximum service times

    Achieving observations and range

    Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit.

    Criteria may not always naturally occur during a practical observation. In such instances you will be asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning.

    Your assessor will sign off an outcome when all criteria have been competently achieved in a single client service.

    The range section indicates what must be covered. Ranges must be practically demonstrated as part of an observation. Your assessor will document the portfolio reference once a range has been competently achieved.

    The following maximum service times apply to this unit:

    Set and dress aboveshoulder length(excluding drying) 35 minutes

    Set and dress below shoulder length(excluding drying) 45 minutes

    UN2GH11 116

  • Outcome 1

    Observations

    You can:

    Observation 1 2 3Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials

    *May be assessed through oral questioning.

    Be able to use effective and safe working methods when setting and dressing hair

    a. Protect the clients clothing throughout the service

    b. Use personal protective equipment when required

    c. Clean and tidy the work area throughout the service

    d. Position client and adopt postures that minimise fatigue, discomfort and injury risk

    e. Use working methods that: minimise the wastage of products minimise the risk of damage to tools and equipment minimise the risk of cross-infection make effective use of the working time ensure the use of clean resources minimise the risk of harm or injury to self and clients

    f. Maintain personal standards of health and hygiene which minimise the risk of cross-infection, infestation and offence to your clients and colleagues

    g. Use safe and suitable tools, equipment, techniques and products based on consultation with the client

    h. Use tests to check the temperature of heated equipment prior to use and continually throughout the service

    i. Clean tools and equipment so they are free of product build up

    j. Complete the setting and dressing service in a commercially viable time

    UN2GH11 117

  • Outcome 2

    You can:

    Observation 1 2 3Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials

    a. Confirm the agreed look with the client during consultation prior to commencing the cut

    b. Control tools and equipment to minimise the risk of damage to the hair and scalp and client discomfort

    c. Use meshes of hair which suit the size of the tools and equipment

    d. Use sectioning and winding techniques to achieve the desired look

    e. Secure wound rollers so they sit on or off base to meet the style requirements

    f. Maintain the tension throughout the setting process

    g. Maintain damp hair throughout the setting process, when required

    h. Apply suitable products according to manufacturers instructions *

    i. Control the clients hair throughout the setting process taking account of influencing factors

    j. Remove items used for setting, avoiding discomfort to the client

    k. Confirm that the setting techniques achieve the desired look

    Be able to set hair

    *May be assessed through oral questioning.

    UN2GH11 118

  • Outcome 3

    You can:

    Observation 1 2 3Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials

    a. Remove all section marks from the clients hair

    b. Use heated equipment at the correct temperature for the clients hair and the desired look

    c. Control tools and equipment to minimise the risk of damage to the hair and scalp and client discomfort

    d. Secure the hair so that pins and grips are not visible*

    e. Apply and use suitable products according to manufacturers instructions

    f. Check that the finished look achieves the intended shape, direction and volume agreed with the client, taking account of influencing factors

    g. Confirm the clients satisfaction with the finished look

    h. Provide the client with suitable aftercare advice

    Be able to dress hair

    *May be assessed through oral questioning.

    UN2GH11 119

    Habia

  • You must practically demonstrate that you have:

    Range

    Used 4 out of 7 products Portfolio reference

    Setting lotion

    Gel

    Mousse

    Serums

    Creams

    Sprays

    Wax

    Used all tools and equipment Portfolio reference

    Rollers

    Combs

    Pin curl clips

    Brushes

    Grips and pins

    Heated rollers

    Tongs

    Straighteners

    Used all setting techniques Portfolio reference

    Rollering

    Spiral curling

    Pin curling to give volume

    Pin curling to give flat movement

    UN2GH11 120

  • You must practically demonstrate that you have:

    Set all hair types Portfolio reference

    Above shoulder lengthMaximum service time to set & dress (excluding drying) - 35 mins

    Below shoulder lengthMaximum service time to set & dress (excluding drying) - 45 mins

    Used all sectioning and winding techniques Portfolio reference

    Point to root

    Root to point

    On base

    Off base

    Directional

    Brick

    Taken into account all factors Portfolio reference

    Hair cut

    Hair growth pattern

    Hair length

    Hair density

    Head and face shape

    Hair texture

    Hair elasticity

    The occasion for which the style is required

    UN2GH11 121

    Habia

  • You must practically demonstrate that you have:

    Used all dressing techniques and created all effects Portfolio reference

    Curls

    Rolls

    Smoothing

    Back-combing

    Back-brushing

    Given all the advice Portfolio reference

    Suitable aftercare products and their use

    Use of heated styling equipment

    How to recreate and maintain the style

    UN2GH11 122

  • Developing knowledge

    Achieving knowledge outcomes

    Achieving the external paper

    You will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below:

    Observed work Witness statements Audio-visual media Evidence of prior learning or attainment Written questions Oral questions Assignments Case studies

    Where possible your assessor will integrate knowledge outcomes into practical observations through oral questioning.

    The external paper will test your knowledge of the criteria highlighted in white. A pass mark of 70% must be achieved. Criteria not achieved will be identified to your tutor/assessor. You will then e orally questioned or asked to produce other forms of evidence as all unit criteria must be achieved.

    Your assessor will complete the table below when the 70% pass mark has been achieved.

    Paper Date achieved Assessor initials

    1 of 1

    UN2GH11 123

  • Knowledge

    UN2GH11 124

    Know salon and legal requirements

    You can: Portfolio reference /Assessor initials*

    a. Describe the salon's requirements for client preparation

    b. Describe the salon's expected service times for cutting hair

    c. State personal responsibilities under current regulations in relation to setting and dressing services: Control of Substances Hazardous to Health Regulations Electricity at Work Regulations

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

    Outcome 4

  • UN2GH11 125

    Outcome 5

    Know how to work safely, effectively and hygienically when setting and dressing hair

    You can: Portfolio reference /Assessor initials*

    a. Outline the types of personal protective equipment available for clients and yourself, and its importance

    b. Describe contact dermatitis and state how to avoid developing it during the setting and dressing service

    c. Describe how own and client positioning can affect the desired outcome and reduce fatigue and injury risk

    d. Describe why it is important to position tools and equipment for ease of use

    e. Outline the safety considerations which must be taken into account when setting and dressing hair

    f. Describe why it is important to keep the work area clean and tidy

    g. Compare safe and hygienic working methods that minimise the risk of cross-infection and cross-infestation

    h. Describe the importance of personal hygiene

    i. Outline the importance of using products economically

    j. State why it is important to check electrical equipment used to aid setting and dressing processes

    k. Describe the reasons why tools and equipment should be kept free from excess oils, product build up and hair

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

    Habia

  • UN2GH11 126

    Outcome 6

    Understand the basic science of setting and dressing hair

    You can: Portfolio reference /Assessor initials*

    a. Describe the effects of humidity on hair

    b. Describe the physical effects of setting on hair structure

    c. Explain how the incorrect application of heat can affect the hair and scalp

    d. Explain why hair should be allowed to cool prior to dressing

    e. Explain why hair should be kept damp during the setting process

    f. Explain how heat protectors act to protect the hair

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

  • UN2GH11 127

    Outcome 7

    Know about products, equipment and their use

    You can: Portfolio reference /Assessor initials*

    a. Compare different types of tools, equipment and products available for setting and dressing

    b. Describe the importance of following manufacturers instructions for setting and dressing products in the salon

    c. Describe the use of different tools, equipment and products for setting and dressing hair

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

    Habia

  • UN2GH11 128

    Outcome 8

    Know about setting and dressing techniques and effects

    You can: Portfolio reference /Assessor initials*

    a. Describe the use of current techniques for setting and dressing hair

    b. Describe how different factors affect the setting and dressing processes and the finished look

    c. Compare the use the different types of sectioning and winding techniques

    d. Describe why and how to use smoothing, back-combing and back-brushing techniques

    e. Describe how the angle of winding on and off base influences the volume and direction of the hair movement

    f. Describe why set hair sections need to be brushed out thoroughly

    g. Describe methods of handling, controlling and securing hair to achieve curls and rolls

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

  • UN2GH11 129

    Outcome 9

    Know about aftercare advice for clients

    You can: Portfolio reference /Assessor initials*

    a. Compare suitable and unsuitable products for the clients home use and the reasons

    b. Describe how the continual use of heated equipment can affect the hair

    c. Describe the different ways of maintaining a style

    * Assessor initials to be inserted if orally questioned. Requirements highlighted in white are assessed in the external paper.

    Habia

  • UN2GH11 130

    Notes Use this area for making notes and drawing diagrams

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