IMPACT-Effective Business Communication- 2 day workshop

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    14-Jan-2017

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  • I M P A C T Effective Business Communication

    (A Two Day Workshop)

    Key ROIs / Objectives:

    To communicate with impact both when speaking and writing To understand non-verbal cues and use it to good effect when speaking To be able to organize and structure ones message before writing or speaking To give an effective presentation in front of an audience To write a mail or letter effectively to clients and officials To formulate messages that get across to the target group

    Training Tools Employed:

    Video/PPT Presentations Training Games/Activities Self-assessment questionnaire Case Study Analysis and Correction

    Duration: 16 hrs / 2 days

    Outline and Schedule

    Topic Content and Flow Methodology 1. Introduction and

    Learning

    Expectations

    Introduction of Facilitator and Participants

    Training Objectives Discussion

    Discussion

    2. Communication

    Skills Assessment

    Sell Yourself: Team Activity to test the communication

    Skills of participants

    Self-assessment Communication Competency

    Questionnaire

    Team Activity

    & Debrief;

    Self-assessment

    Questionnaire

  • 3. Business

    Communication-

    Speaking

    Speaking and writing: The two aspects of Business

    Communication

    Making an IMPACT

    P A C - Purpose, Audience, Context

    B A S E Brainstorm, Arrange, Speak, Engage

    Discussion

    4. The Non-Verbal

    Impact

    K O P H Kinesics, Oculesics, Proxemics, Haptics

    Posture, Gestures, Facial Expressions, Eye Contact, Shake

    hands; 4 Zones: Professional, Social, Personal & Intimate;

    Importance of Understand as to when to be in which Zone

    when conversing at different situations- Confident and

    Diffident Body Language Dos & Donts

    Training

    Activity &

    Learning

    Debrief

    Para-Linguistics - Tone, Pitch, Rhythm / Emphasis &

    Pause / Silence. Learn the techniques of using Para-

    Language to your advantage during Communication /

    Conversations

    Discussion

    Impromptu Presentations Participants give

    instantaneous Presentations and the trainer and audience

    assess the speakers skills against certain parameters.

    Participant

    presentations

    5. Business

    Communication-

    Writing

    Features of Business Writing

    The 5 Cs of Business Writing - Clear, Concise,

    Complete, Concrete and Correct - Different types of

    messages - Letters, Memos, Notices etc...

    Discussion

    Types of Business Letters / E-mails Requests, Orders,

    Complaints, Enquiries, Follow ups; Introductions, Seeking

    information, Requesting for clarifications, Sharing

    information / updates, Seeking Approvals, etc.

    Discussion

    Stylistics Style, Tone & Approach: Direct or Indirect;

    Formal or Informal; Reactive or Proactive;

    Case Study

    Examples

    6. Writing

    Influential

    Emails/Letters

    Process of writing Business Letters / Mails The 4

    Steps - Conceptualize, Organize, Compose and Revise

    Understand the Purpose / Objective, Collect data/

    information, Finalize the "Flow", Write & Polish; Edit for

    Clarity and Conciseness

    Discussion and

    Learning

    The 6 Key Elements of Email Writing - E-mail Format

    Impactful Subject (Focusing on the receiver), Appropriate

    Greeting, Clear Message, Actionable Closing &

    Subscription.

    Appropriate Expressions and Phrases for Letters and

    Mails: Salutations, Opening lines, Body of content,

    Request for action & Closing

    Case Study

    Examples

    Writing Email to different type of "Receivers" -

    Government Officials, Customers & Colleagues How to

    structure emails to different types of Receivers?

    Language Dynamics - Sentence structure, developing the

    Main Idea, Information Focus: Active or passive Voice;

    Vocabulary, Punctuation & Spelling

    Discussion

  • Aspects of Readability:, Avoiding Jargon, Clichs,

    Circumlocutions and Redundancies for Brevity and Clarity

    Practice Writing participants write Contextual

    Emails/Letters to colleagues, customers & government

    officials applying all the above learning

    Practice writing

    by participants

    E-mail Etiquette - Do's & Don'ts in email writing - Understand the common mistakes people make while

    writing an email - Avoiding Indianisms while writing

    emails.

    Discussion and

    Case Study

    Examples

    Key Takeaways & Action Planning

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