HR Smart-Performance Management Training April-May, 2015.

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    25-Dec-2015

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Transcript

  • Slide 1
  • HR Smart-Performance Management Training April-May, 2015
  • Slide 2
  • Waterloo Wellington Community Care Access Centre Agenda Context Setting 15 min - Kelly/Barb Workflow and HR Smart Employee Perspective 60 min - Pauline Learning Planning Components of Education Opportunities to Improve Performance - 15 min Kelly/Barb Workflow Manager Perspective 30 min Pauline 2
  • Slide 3
  • Waterloo Wellington Community Care Access Centre Performance Management System Overviewpg 2 Managers/ Directors ONA - Regulated ONA (Non-regulated) & Non-Union Support CUPE KPIs (Accountability Frameworks are the foundation) % of EEs with high absenteeism in Absence Management Program >95% of Performance Reviews up to date Others TBD Community CC : Assessments/RUM period Meeting RUM targets for population Meeting initial assessments for population Hospital CC: AUA for PSW 100% D/C Care Plans Other Roles: TBD To be developedCommunity TA: Data errors team average Initial contact meets standard of care for population Phone queue pickup team average Other Roles: TBD Goals 2 Goals can be added in the Performance Phase Workplace Participation Optional, for logging Committees and Working Groups
  • Slide 10
  • Waterloo Wellington Community Care Access Centre The Business Process BUSINESS PROCESS SUMMARY 10
  • Slide 11
  • Waterloo Wellington Community Care Access Centre Overview Automates the process no need to remember, or scramble to prepare for PM interview Journal Entries throughout: mgr/employee Built on notification system you are advised when to go in do something with time lines to have completed HR the Administrator Confidentiality maintained
  • Slide 12
  • Waterloo Wellington Community Care Access Centre Phases Performance: - period of time between reviews - time to journal keep private or share with manager Assessment 3 ratings - Needs Improvement, Proficient, Exceptional - Self Assessment - Manager Assessment - PA meeting Closing - Manager closes, sends to HR - Official to Personnel File - Set up to Launch new PA for new Period
  • Slide 13
  • Waterloo Wellington Community Care Access Centre HR SMART TRAINING 13
  • Slide 14
  • Waterloo Wellington Community Care Access Centre Access First time: On receipt of notification from HR with Link - your email address is your login - click of Forget your Password - re-set to your Network Password Subsequently: Through Icon on Desk top Interruptions: Finish later message Times out after 60 minutes Reminder click on Red HR button top left to take you back to the landing page dashboard
  • Slide 15
  • Waterloo Wellington Community Care Access Centre LEARNING OPPORTUNITIES 15
  • Slide 16
  • Waterloo Wellington Community Care Access Centre Areas of development identified? Here are 5 things you can do to see improvement in these aspects of your job. 1.Develop a learning plan 2.Access e-learning programs 3.Attend workshops, webinars or seminars 4.Seek out a peer mentor 5.Request 1:1 assistance from an Educator 16
  • Slide 17
  • Waterloo Wellington Community Care Access Centre E-Learning Provincial LMS (>370 courses) Art of Client Services curriculum Assessments, Legislative/compliance courses, e.g., AODA, H&S, Privacy, Business & Technology Management & Leadership Internal On-line (Sharepoint>team>HROD>Organizational Development>Education) Training presentations, e.g., Documentation, Sharepoint, Clinical Connect, Blackberry Reference documents, videos, job aids, Orientation resources Free University Courses https://www.coursera.org/https://www.coursera.org/ free, online University courses that are offered by some of the top Universities around the world And heres another one! http://uopeople.edu/http://uopeople.edu/ 17
  • Slide 18
  • Waterloo Wellington Community Care Access Centre Classroom and Other learning sources CCAC Education Calendar Available on Education Sharepoint site Schedule of learning opportunities Individual event notification includes registration process Some topics offered on a regular recurring basis, e.g., Clinical Connect External Workshops, Webinars, Seminars Self-sourced or recommended Submit request to manager; Divisional approval required 18
  • Slide 19
  • Waterloo Wellington Community Care Access Centre 1:1 Support for Learning Peer support You and/or your manager may identify a peer able to assist you in your learning. Your manager will be responsible to facilitate the process Educator support Where a SME is required, an Educator may be requested to provide specific training, e.g., RAI-CA Governing principles The information is not otherwise available, or that the your learning need is best met through an individual approach; e.g., job shadow, use of a SME the support relationship is specificwhat is to be learned and is time limited.approximately 2 -3 sessions Information sharing between support person, employee and manager is transparent 19
  • Slide 20
  • Waterloo Wellington Community Care Access Centre Questions
  • Slide 21
  • Waterloo Wellington Community Care Access Centre EMPLOYEES THANK YOU FOR JOINING US! MANAGERS PLEASE STAY WITH US FOR A FEW MORE MINUTES! 21

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