General Information Session - New York City ?· General Information Session October 2015. 1 ... Searching…

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  • GeneralInformationSession

    October2015

  • 1

    SessionTopics

    SessionObjectives

    DOBNOW:InspectionsOverview

    AccesstoDOBNOW:Inspections

    AccountRegistration&Management

    LinkingaPIN

    SearchinginDOBNOW:Inspections

    RequestinganInspectionandViewingResults

    DOBNOW:Inspections SchedulingGuidelines

    FAQs

    Q+A

  • 2

    SessionObjectives

    LearnaboutDOBNOW:Inspections

    LearnhowthesystemstreamlinestheInspectionschedulingandresultingprocesses

    Learnhowtoregisterforyouraccount,startingon9Nov2015

  • 3

    Youwillseethesetermsusedthroughoutthispresentation

    RecordsJobs,BPPJobs,PlaceofAssembly,Permits,Devices,Notices,Work,Applications,

    Certifications,SignOffRequests&GasAuthorizationRequests

    LPsElectricians,ElevatorAgencies/Inspectors,FireSuppressionContractors,General

    Contractors,MasterPlumbers,OilBurnerInstallers,ProfessionalEngineers,SignHangers,RegisteredArchitects,andRegisteredLandscapeArchitects

    SelfCertificationsCertainBoilers,Cranes,andPlumbinginspectionscanbecompletedbyanLPwithoutthepresenceofanInspectorfromtheDepartmentofBuildings.Thesupportingdocumentation

    mustbeuploadedintoDOBNOW: Inspections,andissubjecttoapprovalorrejection.

    DOBNOW:InspectionsTerms Used Throughout This Presentation

  • ViewinformationrelatedtoyourJobs&Permits ViewandsearchforRecordsandLPs RequestInspections(includingwithdrawals)&viewResultsonline

    ReceiveFinalInspectionResultswithin36hours ReceiveemailsatmilestonesinyourInspectioncycle ViewanddownloaddocumentssuchastheInspectionReportandcards

    Uploaddocumentationtocertifycertainobjections RequestGasAuthorizationandPlumbingSignOffs DelegateresponsibilitytootherRegisteredUsers SubmitSelfCertificationdocumentation(CertainLPsforBoilersandPlumbing;LPs/Owners/DelegatesforCranes)

    DOBNOW:InspectionsNewOnlineInspectionsPortal

    4

  • RequestInspection

    Inspectionscheduled

    GetInspectiondate/time

    Inspectionroutecreatedmanually

    Inspectionconducted

    Inspectorsubmitsresults

    totheSupervisor

    Supervisorreviewsresults

    Requestorreceivesresults

    Objectionseligibleforcertificationsubmitted

    Documentationreviewedand

    resulted

    1 2 3 4 5

    6 7 8 9 10

    Requiresphonecall,fax,emailand/orvisittoBuildings

    5

    InspectionsTodayEmail, Calls + Visits to Buildings

  • Requestor(Owner,LP,or

    Delegate)RequestsInspectiononline

    Inspectionscheduledusing

    routeoptimization;Owner,LP,andDelegatesarenotifiedvia

    email

    Inspectionconducted;InitialresultsemailedtoallOwner,LP,andDelegates,andavailableonline

    Ifapplicable,Owner,LPs,ortheirDelegates

    cansubmitcertificationofobjectionsonline

    1 2 3 5

    CompletedelectronicallyviaDOBNOW:Inspections

    6

    Supervisorreviews.Final

    resultsincludingcertifiable

    objectionsareemailedtoOwner,LP,andDelegates,

    andavailableonline

    4

    InspectionsStartingLate2015No Phone Calls No Waiting in Line

  • 7

    DOBNOW:InspectionsUnits Participating

    BoilersBuildersPavementPlan

    ConstructionCranes+Derricks

    ElectricalElevators

    HouseConnectionsPlumbing

    Sustainability

  • 8

    RegisteredUsersOwners

    LicensedProfessionals(LPs)Delegates

    Anyinterestedparty

    UnregisteredUsersAnonymousUsers

    AccesstoDOBNOW:Inspections

  • 9

    DOBNOW:InspectionswillbeavailableforAccountRegistration,AccountManagement,andPINentry(whenrequired)on9Nov2015.

    Registrationisrequired forOwners,LPs,andtheirDelegates.

    AllotherDOBNOW:Inspections functionswillbeavailablelaterin2015.

    AccesstoDOBNOW:Inspections

  • 10

    Anyonecanregisterforanaccount.However,onlyOwners,LPs,andtheirDelegatescanaccesstheirRecordsanduseDOBNOW:Inspections to:

    RequestInspections(includingwithdrawals)andviewtheResultsonline RequestGasAuthorizationsandPlumbingSignOffs AssignDelegates(LPsandOwnersonly) View,upload,anddownloaddocuments Submitdocumentationtocertifycertainobjections ReceiveemailnotificationsregardingtheRecord SubmitSelfCertificationdocumentation EnteraPIN(LPsonly)

    DOBNOW:Inspections isavailableforaccountregistration,accountmanagement,andPINentryon9Nov2015.

    RegisteredUsersOwners, LPs, Delegates and All Other Registered Users

  • 11

    ForallPermitsthatyoufile,usetheemailaddressyouusetoregisterwithDOBNOW:Inspections (asdepictedonthefollowingslide).DOBNOW:InspectionswillbeavailableforRegistrationbeginningon9Nov2015.

    Oncethesystemgoeslive,ifyouhaveregisteredwithDOBNOW:Inspections andyoudonotseeyourRecords,useoneofthefollowingoptionstogainaccesstoyourRecords: Option1:VisittheCustomerServiceCounteronthe5thFloorat280Broadwayorthe

    respectiveInspectionUnit,verifyyouridentity(bringaPhotoID),andasktheServiceRepresentativetoaddyoutoeachapplicableRecord.

    Option2:AsktheLPtoaddyouasaDelegatetoeachapplicableRecord.

    OwnersHow to Access DOB NOW: Inspections

  • Owners*:Usethisemailaddress

    whenregisteringforanDOBNOW:Inspections account

    *exceptOwnersfilingforElectricalPermitsorrequesting

    LAAinspections

  • 13

    LPsthatcantakeactionsonRecordsare: Electricians ElevatorAgencies/Inspectors FireSuppressionContractors GeneralContractors MasterPlumbers OilBurnerInstallers ProfessionalEngineers SignHangers RegisteredArchitects RegisteredLandscapeArchitects

    ToaccessDOBNOW:Inspections andtakeactiononRecords,LPsmust:1. RegisterforanDOBNOW:Inspections account2. UseaPINforeachlicensethatisheld.Forexample,ifyouholdMasterPlumberandFire

    SuppressionContractorlicenses,youwillreceivetwoPINs.

    LicensedProfessionalsHow to Access DOB NOW: Inspections

  • 14

    BuildingswillemailaPINtoLPswhowilluseDOBNOW:Inspections torequestInspections.Thisinformationwillbeemailedbetween2&9Nov2015toyourbusinessemailaddressonfilewiththeDepartmentsLicensingUnit.Starting 9Nov2015,LPscanregisterforanaccountandenterthePIN(s)providedbyBuildings.

    TwoemailswillbesenttothebusinessemailaddressonfilewiththeDepartmentsLicensingUnit:1. AnemailcontainingalinktotheaccountregistrationandPINentryinstructions2. AnemailcontainingyourPINandtheassociatedlicensenumber.Youwillreceiveone

    emailforeachlicensethatyouhold.

    OnceyouregisterforanaccountandenteryourPIN(s),youcantakeactionontheassociatedRecordsaftertherestofthesystemgoesliveinlate2015.

    IfyoucompletethesestepsanddonotseeyourRecords,visitCustomerServiceonthe5thfloorat280Broadwayorcall2123932550.

    LicensedProfessionalsHow to Access DOB NOW: Inspections

  • 15

    Ifyou: DidnotreceiveyourPIN,or misplacedyourPIN

    VisittheCustomerServiceCounteronthe5th Floorat280Broadwayto: Verifyyouridentify(bringaDOBIssuedLicenseand/orPhotoID) ObtainyourPIN(PINscannotbeprovidedoverthephoneorintheBoroughs)

    Youwillthenneedto: RegisterforanDOBNOW:Inspections account LogintoDOBNOW:Inspections andenterthePIN(s)providedbytheCustomerService

    Representative.APINwillneedtobeenteredforeachlicensethatisheld

    OnceyourenteredyourPIN(s),youcantakeactionontheassociatedRecordsafterthesystemgoesliveinlate2015.

    LicensedProfessionalsHow to Access DOB NOW: Inspections

  • 16

    TheDelegationfeatureenablesOwnersandLPstogivesystemrightstootherpeople,suchasFilingRepresentatives.

    ADelegateMUSTbeaRegisteredUserinordertoserveasaDelegate: Starting9Nov2015,becomeaRegisteredUserbyregisteringforDOBNOW:Inspections

    account(skipthisstepifalreadyregisteredasanOwnerorLP)

    Startinglate2015,OwnersandLPscan: DelegateresponsibilityforeachapplicableRecord.Delegatescanonlybeaddedtoa

    Recordusingtheemailaddressenteredduringaccountregistration.Onceadded,DelegateswillreceiveaconfirmationemailfromDOBNOW:Inspections.

    Onceanaccountislinkedtoa Recordviadelegation,theDelegatecantakeactionafterthesystemgoesliveinlate2015.

    DelegatesHow to Access DOB NOW: Inspections

  • 17

    OwnersandLicensedProfessionalscanshareRecordpermissionswithotherRegisteredUsersinDOBNOW:Inspections by: SelectingtheappropriateRecord ConfirmingtheintendedDelegateviatheiremailaddress

    Pleasenote: ThisprocesscanberepeatedtoaddanunlimitednumberofDelegates Delegatescannotdelegate OwnersandLPscanaddorremoveDelegatesatanytime Delegateswillbenotifiedbyemailwhentheyareaddedorremoved DelegatesonCranesRecordscansubmitSelfCertificationdocumentation

    DelegatesonallotherRecordtypescannotsubmitSelfCertificationdocumentationusingDOBNOW:Inspections

    OwnersandLicensedProfessionalsHow to Delegate Starting Late 2015

  • 18

    UnregisteredUsers

    Startinginlate2015,anyonecanuseDOBNOW:Inspections tosearchforandviewthedetailsbelowwithoutanaccountorloggingin.

    LPs Records(Jobs,BPPJobs,PlaceofAssembly,Permits,Devices,Notices,

    Work,Applications,Certifications,SignOffRequests&GasAuthorizationRequests)

    DevelopmentInspectionResults DevelopmentInspectionObjections DevelopmentInspectionAppointments

  • 19

    ThefollowingslidesprovideanoverviewofthescreensyouwilluseinDOBNOW:Inspections.

    DOBNOW:InspectionsSystem Screens

    DOBNOW:Inspections isavailableforAccountRegistration,AccountManagement,andPINentry(whenrequired)beginning9Nov2015.

    RegistrationisrequiredforOwners,LPs,andtheirDelegates.

    AllotherfunctionsinDOBNOW:Inspectionswillbeavailablelaterin2015.

  • 20

    ClickNewUsers:Registerforan

    Account

    AccountRegistrationStarting 9 Nov 2015

  • 21

    Clicktheboxtoaccepttheterms,andclickSubmit

    AccountRegistrationStarting 9 Nov 2015

  • 22

    EntertherequiredinformationandclickContinueRegistration

    AccountRegistrationStarting 9 Nov 2015

  • 23

    Checkyouremailandfollowtheinstructionstoactivate

    youraccount

    AccountRegistrationStarting 9 Nov 2015

  • AccountManagementStarting 9 Nov 2015

    Afterregisteringforanaccount,Owners,LicensedProfessionals,Delegates,andotherRegisteredUserscanchangetheir:

    Emailaddress Password Securityquestion/securityanswer Type(i.e.,IndividualorOrganization) OrganizationName Address PhoneNumbers(Home,Mobile)

    24

  • LicensedProfessional:UsingaPINStarting 9 Nov 2015

    25

    AfteryouregisterforanaccountasanLP,youwillneedtologinandenterauniquePINprovidedbyBuildings.

    LPsthatcantakeactionsonRecordsare: Electricians ElevatorAgencies/Inspectors FireSuppressionContractors GeneralContractors MasterPlumbers OilBurnerInstallers ProfessionalEngineers SignHangers RegisteredArchitects RegisteredLandscapeArchitects

    APINwillneedtobeenteredforeachlicensethatisheld.Forexample,ifyouholdMasterPlumberandFireSuppressionContractorlicenses,youwillreceivetwoPINs.

  • 26

    EnterUser IDandPasswordtologin

    LicensedProfessional:UsingaPINStarting 9 Nov 2015

  • 27

    ClickSelectanOnlineService

    LicensedProfessional:UsingaPINStarting 9 Nov 2015

  • 28

    2.ClickContinueApplication

    1.EnteryourPINandsixdigit

    LicenseNumber(includinganyleadingzeros)

    LicensedProfessional:UsingaPINStarting 9 Nov 2015

  • 29

    IfthePINandLicenseNumbermatch: Thefollowingmessagewillbedisplayedonthescreen:Yourrecord

    hasbeensuccessfullysubmitted.Pleaseprintyourrecordandretainacopyforyourrecords.

    AconfirmationemailwillbesenttothebusinessemailaddressthatisonrecordwiththeLicensingUnit.

    IfthePINandLicenseNumberdonotmatch,youwillreceiveanerrormessage.ContactCustomerServiceforassistance.

    LicensedProfessional:UsingaPINStarting 9 Nov 2015

  • 30

    Repeatthisprocessforeachlicenseyouhold.

    LicensedProfessional:UsingaPINStarting 9 Nov 2015

  • SearchinginDOBNOW:InspectionsStarting Late 2015

    Remember,youdonothaveregisterforanaccountorlogintosearchforandview:

    LicensedProfessionals Records DevelopmentInspectionResultsandObjections

    31

  • 32

    ClickSearchLicensed

    Professionals/Licensees

    ClickSearchRecords

    SearchinginDOBNOW:InspectionsStarting Late 2015

  • 33

    1.Selectasearch

    optionwhichwillrefinethelistofsearch

    criteriafields

    2.Enterthesearchcriteria,andclickSearch

    SearchinginDOBNOW:InspectionsStarting Late 2015

  • 34

    ClicktheIDNumberfor

    moreinformation

    SearchinginDOBNOW:InspectionsStarting Late 2015

  • 35

    SearchingforRecords&InspectionResults

    SearchinginDOBNOW:InspectionsStarting Late 2015

    DetailsabouttheRecordwilldisplay

  • Owners,LicensedProfessionals,andtheirDelegatesfollowthesestepstorequestanInspection.

    RequestinganInspectionStarting Late 2015

    36

  • 37

    EnterUser IDandPasswordHere

    RequestinganInspectionStarting Late 2015

  • 38

    Click AccessMyRecords

    RequestinganInspectionStarting Late 2015

  • 39

    ClicktheJob,Application,or

    Permit

    RequestinganInspectionStarting Late 2015

  • 40

    SelecttheInspectionType

    RequestinganInspectionStarting Late 2015

  • 41

    ClickRequestanInspection

    RequestinganInspectionStarting Late 2015

  • 42

    VerifytheContactlistedwillbeonsitetomeettheInspector.

    ClickChangeContacttoupdateifnecessary.

    RequestinganInspectionStarting Late 2015

  • 43

    1.EnterspecialinstructionsfortheInspector,if

    necessary

    2.ClickFinish

    RequestinganInspectionStarting Late 2015

  • 44

    RequestinganInspectionAdditional Information Section

    InformationintheAdditionalInformationsection:

    GeneralInstructionsfortheInspector(optional): EnterinstructionsfortheInspectorsuchasMeetmeonthesouthsideofthebuildingby

    thedooronthe2nd floor. RequestsforspecificInspectiondatesandtimeswillnotbehonored.

    IndustrySpecificInstructions(required): Therearealsoindustryspecificreasonsforenteringcomments.Thesewillbediscussed

    duringupcomingIndustrySessions.

  • 45

    InspectionRequestReceivedStarting Late 2015

    Receiveanemailconfirmingthatyourrequesthasbeenreceived.

  • 46

    ReceivinganInspectionScheduleStarting Late 2015

    ReceiveanemailwiththeInspectiondateandtimepriortotheInspection

  • 47

    Receiveanemailwithpreliminaryresults

    ReceivingPreliminaryResultsviaEmailStarting Late 2015

  • 48

    Clickheretoviewresultsonline

    ReceivingFinalResultsviaEmailStarting Late 2015

  • 49

    ViewonlineInspectionResults

    ViewingResultsOnlineStarting Late 2015

  • 50

    IfanObjectionisobservedinthefieldanditdoesnotrequireBuildingstoreturntothesiteforaReinspection,itiscalledaCertifiableObjection.

    YoucanviewallObjectionsusingDOBNOW:Inspections,includingthosethatareCertifiable. Owners,LPs,orDelegatescanresolveCertifiableObjectionsby

    uploadingdocumentationintoDOBNOW:Inspections.

    ViewingObjections,IncludingCertifiableObjections

    Starting Late 2015

  • 51

    ViewingObjections,IncludingCertifiableObjections

    Starting Late 2015

    Remember,certainobjectionscanberesolvedonlineusingDOBNOW:

    Inspections.ToviewallobjectionsonthisRecord,clickViewAdditionalDetails.

  • 52

    UploadingDocumentsStarting Late 2015

    Owners,LPsandDelegatescanuploadInspectionrelatedandadditionalsupportingdocumentationinDOBNOW:Inspections.

  • 53

    UploadingDocumentsStarting Late 2015

    After navigatingtotheRecord,expandthe

    AttachmentssectionandclickUploadAttachment

  • 54

    UploadingDocumentsStarting Late 2015

    ClickSelectFilestobrowseandselectfiles

    fromyourcomputer.ClickFinishonceuploaded.

  • 55

    UploadingDocumentsStarting Late 2015

    SelectadocumentType EnteranoptionalDescription ClickSave

  • 56

    UploadingDocumentsStarting Late 2015

    Uploadedfilesappear

    here

  • 57

    Inadditiontodocumentyouveuploaded,system

    generatedcorrespondenceanddocuments

    (suchascards)willalsoappearinthe

    Attachmentssection

    ViewingInspectionRelatedDocumentationOnline

    Starting Late 2015

  • Pleasenotethefollowing: AspecificInspectiondate,time,ordesiredtimeofday(AM/PM)cannotbe

    requested. Cancellationswillbeacceptedonlineupto48hourspriortothescheduled

    Inspection.YoumustcallBuildingsatthephonenumberlistedinyourappointmentconfirmationemailtocancelanInspectionthatisscheduledtooccurwithin48hours.

    InspectionsshouldonlyberequestedwhenyouaretrulypreparedfortheInspection. InspectionscanonlyberequestedbyanLP,OwnerortheirDelegatesviaDOBNOW:

    InspectionswhentheRecord(JoborPermit)isinanInspectablestatus. EachRecordcanonlyhaveoneopeninspectionrequestatatime,withtheexception

    ofBPP. LPsandDelegatescannotrequestanInspectioniftheLPhasanexpiredlicense

    and/orexpiredinsurance.TheserulesdonotapplytoOwners.

    InspectionSchedulingGuidelines

    58

  • 59

    TheemailsbelowwillbesenttoOwners,LPs,andtheirDelegates,onlyiftheyhaveanDOBNOW:Inspections account:

    InspectionRequesthasbeenreceived Inspectionisscheduled Inspectioniscancelled PreliminaryInspectionResultsareavailable FinalInspectionResultsareavailable

    AddDO_NOT_REPLY@buildings.nyc.govtoyourSafeSenderlist

    DOBNOW:Inspections EmailsStarting Late 2015

  • DOBNOW:InspectionsOnlineResources

    OnlineUserManualsAccountRegistrationandManagement* Inspections RequestingCancellingandViewingResults*

    UsingyourPIN* PlumbingAdvanceNoticeandResultsOnlyCertifications*

    Searching BoilersCertifications*

    DelegatingResponsibilities* PlumbingSignOff&GasAuthorization*

    GroupingRecords* ElevatorReInspections&ExpeditedInspections

    Cranes&DerricksCertifications* PVTsHowtoSubmitInspectionDocumentation*

    CertifyingObjections* WheretoGoforHelp

    BrowserRequirements

    AvailablelaterthismonthontheDOBNOW:Inspectionswebsiteatthelinkbelow:http://www.nyc.gov/html/dob/html/development/insp_ready.shtml

    *AnonlineVideoTutorialwillalsobeavailable

    60

  • DOBNOW:InspectionsIndustrySpecificInformationSessions

    Industry Date Time Location

    Construction Nov4 9:0011:00 125WorthSt 2nd FloorConferenceRm

    Construction Nov6 9:0011:00 125WorthSt 2nd FloorConferenceRm

    Electrical Nov12 9:0011:00 125WorthSt 2nd FloorConferenceRm

    Electrical Nov16 9:0011:00 125WorthSt 2nd FloorConferenceRm

    Cranes Nov 17 9:0011:00 280Broadway3rd FloorConferenceRm

    Plumbing Nov18 9:0011:00 125WorthSt 2nd FloorConferenceRm

    Plumbing Nov18 1:003:00 125WorthSt2nd FloorConferenceRm

    Plumbing Nov19 9:0011:00 125WorthSt 2nd FloorConferenceRm

    Elevators Nov20 9:0011:00 280Broadway3rd FloorConferenceRm

    Elevators Nov20 1:003:00 280Broadway3rd FloorConferenceRm

    Boilers Nov 23 9:0011:00 125WorthSt 2nd FloorConferenceRm

  • 62

    1. WhyisBuildingsimplementingDOBNOW:Inspections?DOBNOW:Inspectionswillconsolidatesystems,standardizeprocessesacrosstheAgencyandmakeiteasiertointeractwithBuildingsregardingInspections,withoutevensettingfootinaBuildingsoffice.

    2. HowfarinadvanceshouldIrequestanInspection?Inspectionsmustberequestedatthepointintimewhenthesiteisreadytobeinspected.YouwillbescheduledforthenextavailableInspectiondate.Theservicelevelsdifferforeachdisciplineandfluctuatebasedonthevolumeofrequests.

    3. HowwillIreceivemyappointmentdateandtime?YouwillreceiveanemailwiththeInspectiondateandtimepriortotheInspection.

    FrequentlyAskedQuestions

  • 63

    4. WhatifIneedtocancelmyInspectionappointment?Cancellationswillbeacceptedonlineupto48hourspriortothescheduledInspection.YoumustcallBuildingsatthephonenumberlistedinyourconfirmationemailtocancelanInspectionthatisscheduledtotakeplacewithin48hours.

    5. HowwillIreceivemyInspectionresults?UponcompletionoftheInspection,youwillreceiveanemailindicatingthatthePreliminaryInspectionResults(subjecttoSupervisoryReview)areavailableforreviewonDOBNOW:Inspections.AfterSupervisoryReview,youwillreceiveasecondemailnotificationthattheFinalResultsareavailableforreview.

    6. AfterthelaunchofDOBNOW:Inspections,willIbeabletorequestInspectionslikeIdotoday?No,InspectionrequestsmustbesubmittedviaDOBNOW:Inspections.Afterthesystemlaunches,Buildingsstaffwillbeavailableinperson(ateachBoroughOffice)andbyphonetowalkLPs,Owners,andtheirDelegatesthroughthestepsonline.

    FrequentlyAskedQuestions

  • 64

    7. CanIaskforaspecificInspectiondate/time,orforacertainInspector?No,Inspectionswillbescheduledforthenextavailabletimeslot.Ifthedateandtimescheduledisnotconvenient,youcanuseDOBNOW:InspectionstocanceltheInspectionandrequestanewInspection.

    8. IsBISWebgoingaway?No,BISWebwillcontinuetobeusedasitistoday.ItwillremainthesystemofrecordforJobFilingsandwillinterfacewithDOBNOW:InspectionsforInspectionrelatedinformation.

    9. HowwillI learnhowtousethesystem?VideosandUserManuals,willbepostedtotheBuildingsWebsite.BuildingsstaffwillalsobeavailablebyphoneandineachBoroughOffice.

    FrequentlyAskedQuestions

  • 65

    Sendyourquestionsto:InspectionReady@buildings.nyc.gov

    IncludeInformationSessionintheSubjectLine

    MeetingMaterialsareavailablehere:http://www.nyc.gov/html/dob/html/development/insp_ready.shtml

    Questions+Answers

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