Our Creative Problem Solving Training presents a structured methodology for understanding the nature of creative thinking and approaching problems or challenges in a way that helps managers and employees redefine problems, see available opportunities, come up with new innovative or creative solutions, and then to take the appropriate actions to the very best interest of the organizations or its employees. Participants will learn a wide range of practical tools and techniques to understand problems thoroughly, generate new ideas, communicate effectively, compare, evaluate options and then effectively implement strategic solutions.
Major Learning Outcomes
Analyzing Problems and Understanding their Root Causes.
Setting a Clear Focus for Problem Solving and Decision Making
Understand the Role of Creativity, Inventions and Innovations in problem solving and decision making.
The Design or Creative Thinking Framework Critical and Ethical Questioning Decision-Making Process & Maxims Personality Types and Decision Making
Techniques and tools for Creative Problem Solving and Quality Decision Making such as:
Brainstorming Techniques, Cause and Effect Analysis, Pest/Pestle Analysis, Porters five forces, SWOT Analysis, Five Whys analysis, FMEA, CATWOE Analysis, Alex Osborn Divergent and Convergent
thinking Approaches etc. Goal Planning and Planner Template Tools Case Studies, Discussion Forums and Group
Who Should Attend
The course is suitable for all levels of employees and can be tailored according to roles, functions within your organization. It is critically needed for employees in strategic and leadership roles such as; CEOs, Directors, General Managers, Senior Managers, Managers, Supervisors, Team Leaders, Specialist and Entrepreneurs etc.
2 Days Corporate Workshop
Creative Problem Solving
& Decision Making Skills
Contact Center Support
Professionals www.ccsponline.net + (234) 8099451919
Improved Employee Performance & Loyalty Business Growth and Increased profitability Customer Satisfaction and Loyalty
Related Competencies Strategic Thinking & Leadership
Complex Problem Solving
Video Learning Tools
Certificate of Participation
Delivery Methodology This training program is delivered in a hybrid of an instructor lead 2 days corporate workshop commencing 9:00am to 5:00pm.
Our training sessions are beefed up with;
Discussions to provide open communication
among the trainees and with the trainer.
Video sessions and Case studies to provide
trainees with a chance to analyze and
discuss real workplace issues
Group discussions forums, Class
presentations, Video sessions and Role Play
and Practice exercises take place throughout
the workshop to ensure a blended learning
We also adopt a positive energy approach of
having fun while learning to keep boredom
out of our sessions.
Our hand-picked principal coaches are a
team of highly skilled, service oriented
professionals intent on maximizing your
people's capability. Through skills practice,
practical learn-by-doing methodology,
individual coaching, and personal review,
they ensure that each delegate will be
stretched to their full potential and will
implement what they have learnt.
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