Ailyn Bulos Mon CV

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Ailyn B. MonVilla 27 Defense Road, Abu Dhabi, UAE Mobile No: 056-9122-942/0529093423 Email Add: ailynmon20@yahoo.com Career Objectives: To obtain a professional position where I can effectively contribute my skills and acquired knowledge in the field of Business Administration; to be an asset of a company, improve and develop myself while attaining to help for the advancement of others. WORK EXPERIENCES: I have been working for 2 years and 7 months. 1. Position: Service Support Executive (Helpdesk Admin) Duration: February 4,2014 - present Company: Securetech Llc Company Industry: Information Technology and consultancy Location Al Nahyan Camp, Muroor rd, Abu Dhabi Department: Service Delivery Position Summary: Responsible for answering, commenting and replying to help desk inquiries. Help desk is the first level of support, and response for clients. Help desk is relief and assistance for techs and engineers. Monitor and respond quickly and effectively to requests received through the IT helpdesk Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on Priority Able to identify and organize tickets according to priority. Report issues to the Service Desk for escalation Utilize and maintain the helpdesk tracking software Document internal procedures Assist with onboarding of new users Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment Maintain inventory of all equipment, software and software licenses Distribute tickets to engineers and technicians Able to react to change productively and handle other essential task as assigned. Maintains log of all worked preformed and processed, and turned in to supervisor by the end of the day/week. Dealing with customer for assistance. Other task assigned: Doing administrative jobs such as monitoring departments attendance, documentations, and control room management. mailto:ailynmon20@yahoo.com2. Position: Sales Executive/ Admin Assistant Duration: June 25, 2012- August 30, 2013 (1 years and 3 months) Company: New-Fields (Asia Pacific) Inc, Philippines Company Industry: Call Center Industry Location Ortigas, Pasig City, Philippines Department: Sales Department Advanfort Team Job Description: Conduct calls and delivers presentation of service offered by the company. Identify and make contact with potential customers Respond to sales requirements from existing and potential customers; Maintain contact with existing and potential customers to promote sales and deliver detailed account plans Meet target sales. Produce daily, weekly and monthly sales report for performance reference. Provide administrative support to sales staff Research and relay prospective opportunities Manage office supplies related to sales and marketing function Assist with preparing internal sales reports Manage sales quota according to departmental procedures Oversee maintenance of office equipment Coordinate projects between departments 2. Position: Sales Personnel Duration: July 3,2011 December 18,2011 (6 months) Company: Naf-Naf Retail Store Company Industry: Clothing Company Location GF SM City Pampanga, San Fernando City, Pampanga, Philippines Job Description: Greet customers and ascertain what each customer wants or needs. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Compute sales prices, total purchases and receive and process cash or credit payment. Maintain records related to sales. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. KEY QUALIFICATIONS: Marketing and Office Management skills Advanced knowledge in computer application including MS Word, MS Excel and MS Power point. Basic Knowledge in Bosch Video Management Client operation Knowledge in Active Directory Management Knowledge in MS Exchange (email management) Basic Knowledge in Document Controlling Word Processing and Typing skills 46wpm Basic knowledge in web page designing and Adobe photoshop Basic Knowledge in troubleshooting computers: networks, software etc EDUCATION: Highest Education Education Level: Bachelor's / College Degree Education Field: Business Studies/Administration/Management Course: Business Administration Major in Entrepreneurship School/University: Bulacan State University Location: Malolos City, Bulacan Date: Jun 2008 - Apr 2012 PERSONAL DATA: Age: 22 Date of Birth: November 20, 1991 Gender: Female Civil Status: Single Height: 166 cm Weight: 52 kg Nationality: Filipino Religion: Iglesia Ni Cristo Passport No.: EB 9074742 Visa Type: Employment TRAININGS/SEMINARS Date: March 5, 2015 - Present Topic/Course Title: ISO 9001:2008 Quality Management System REFERENCES: Available on request. I hereby signed that the information above are correct and accurate. ________________________ Ailyn Bulos Mon