Calling Voyager: Interface Design for NASAs Deep Space Network

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    18-Mar-2018

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Calling VoyagerUser Experience Design for NASAs Deep Space Network 2017 California Institute of Technology. Government sponsorship acknowledged. @shodoshanOnce I thought I knew a lot. Then I was sure I knew a little. Now, I know that I know nothing. -Private Dowding Setting the SceneWhat is the DSN? WHO is the DSN? Change is inevitable Designing for change: What didnt work Designing for change: What worked What were planningSetting the SceneWhat is the DSN? WHO is the DSN? Change is inevitable Designing for change: What didnt work Designing for change: What worked What were planningAn Intriguing Design ChallengeOld and new technologies combined 60 years of history Designs need to last 20 years 40 years of human habit https://www.nasa.gov/mission_pages/juno/images/index.html https://www.nasa.gov/mission_pages/apollo/apollo11.html https://www.nasa.gov/mission_pages/cassini/images/index.htmlGetting On With ItWhat is the DSN? WHO is the DSN? Change is inevitable Designing for change: What didnt work Designing for change: What worked What were planningOperator PersonaMostly male Mostly older Highly technical but not IT people Highly educated 40 years ago Situation AwarenessThe Good Old DaysThree Cultures*Dramatic Music*What is the DSN? WHO is the DSN? Change is inevitable Designing for change: What didnt work Designing for change: What worked What were planningPhoto credit: http://www.michaelmedved.com/column/dems-gloom-may-seal-their-doom/ Photo credit: https://hoopsonvs.blogspot.com/2015/08/the-end-is-nigh.htmlPhoto credit: https://www.videoblocks.com/video/earth-from-space-showing-sunrise-over-the-americas-elements-of-this-render-furnished-by-nasa-wjva9qdThree Links Per Operator+ +=HARDThree Links Per Operator+ +=MUCH HARDERThree Links Per Operator+ += the wild, wild westCharge Boldly ForwardWhat is the DSN? WHO is the DSN? Change is inevitable Designing for change: What didnt work Designing for change: What worked What were planningPhoto credit: https://www.askideas.com/baby-girl-making-angry-face-funny-image/How to Incite RevolutionBig changes with no user research Drastic changes without good reason Changes with good reason that are too drastic. User Acceptance TestingEmbrace the slow blinkWhat is the DSN? WHO is the DSN? Change is inevitable Designing for change: What didnt work Designing for change: What worked What were planningEvolution, Not RevolutionInvolve early, involve often Build trust Iterations Slow and steady wins the race plus these techniques:#ProTip 1: ObservationsWatch them do what they do, where they do it. Observe normal and non-normal situations Watch, dont get involved Take notes; ask questions later#ProTip 2: Experiential ResearchDo. The. Thing.#ProTip 3: Paper PrototypesTheyre cheap Theyre quick Theyll get you 80% of the way there#ProTip 4: Participatory DesignDirectional, not prescriptive Great for hierarchy of info Great for seeing how they think#ProTip 5: Paper Dolls#ProTip 6: What changed Tests#ProTip 7: Cultivate AmbassadorsMake friends with your users Not just the happy ones Close the loop when they give you feedback#ProTip 8: Banana BreadIm just sayinThe Future of Deep Space OpsWhat is the DSN? WHO is the DSN? Change is inevitable Designing for change: What didnt work Designing for change: What worked What were planningHow Far Can We Evolve?Modern technologies but not too modern Automation PR and Goodwill Training Photo credit: https://mars.nasa.gov/news/a-mixed-reality-trip-to-mars/ Photo credit: http://bit.ly/2ENkJDyYour TurnQuestions? Thank you! @shodoshan Krys.Blackwood@jpl.nasa.gov Want More? DSN: deepspace.jpl.nasa.gov Human Interfaces Group: hi.jpl.nasa.gov

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