Employee Engagement: From a Big Corporate Buzzword to Practical Implementation

  • Published on
    19-Jun-2015

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The impact of employee engagement has never been clearer. Engaged employees go the extra mile and their enthusiasm rubs off on other employees and customers. The energy they bring to the job improves productivity and they stay with the business longer which improves employee retention. So the question becomes, if engagement is so important, why aren't more organisations dedicated to it and why is it so difficult to sustain? Find out the secrets to employee engagement success as well as how you can remove common engagement barriers, and make it practically work for your team and workplace.

Transcript

  • 1. TM Employee Engagement: From a Big Corporate Buzzword to Practical Implementation How we move people from Engaged to Married Hessa Al Ghurair Chief People Officer - Tanfeeth

2. 2 A little bit about me.. Joined Mashreq as Trainee 2002 2008 2011 - now HRBP Wholesale & Retail ENBD Chief People Office Tanfeeth 3. In 2011, I moved from Emirates NBD to become Chief People Officer of Tanfeeth, a fast growing multi-function business services subsidiary 3 2,200 FTE September 2014 20 FTE May 2011 Move to Tanfeeth HQ December 2013 4. At Tanfeeth people are our core asset, so I knew I had to build a strong HR foundation to support our business strategy and goals 4 Culture Talent & Development Performance & Rewards Line HR Support 5. One of the most important things for us is to manage engagement, not just for funs sake but to drive business results 5 Actively Engaged Workforce Increased & Sustained Performance BUSINESS IMPACT 6. Contrary to conventional engagement wisdom, we really only focus on the extremes since thats where the impact will be Disengaged Engaged Actively Engaged Actively Disengaged 6 7. Contrary to conventional engagement wisdom, we really only focus on the extremes since thats where the impact will be Disengaged Engaged Actively Engaged Actively Disengaged Saboteurs Extra Milers 7 Divorced Married 8. We have a young, energetic and fun bunch of millenials working for us so our engagement initiatives have to be aligned 8 2,200 employees 47 Nationalities 29 Average age 90% Frontline staff 9. Annual Survey Annual Tanfeeth Day Career Paths & Development Like most of you here today, we have the basic strategic and tactical engagement initiatives and frameworks in place 9 10. Annual Survey Annual Tanfeeth Day Career Paths & Development Like most of you here today, we have the basic strategic and tactical engagement initiatives and frameworks in place 10 Continuous Surveys & Feedback Weekly Engagement Calendar Personalized Development & Growth Plans 11. 11 But let me tell you about some of the simple, practical things we did, that really carried a tremendous impact on our floors Umrah Offer Leadership Breakfasts Chief Cooking Officer Tanfeeth Got Talent Tanfeeth Got Game Make A Wish Ice Cream Day 12. Some of our people had never been able to go on Umrah, so we set up a fund to help them fulfill their pilgrimage 12 Annual draw 15 people In 2013 25 expected in 2014 13. 13 0Leadership pulse breakfasts 14. 14 0Chief Cooking Officer 15. 15 TANFEETH GOT 16. 0Tanfeeth Got Game 16 17. 17 Make A Wish! 18. 18 0Ice cream day Biggest impact! 19. So what's the take home message? 19 19 20. So what's the take home message? 20 Everything is relative and contextual There is no cookie cutter approach.. but there is one guiding principle: LISTEN TO YOUR WORKFORCE, UNDERSTAND YOUR PEOPLE 20 21. And thats how weve moved our people from Engaged. Actively Engaged Workforce Increased & Sustained Performance BUSINESS IMPACT 21 22. Married And thats how weve moved our people from Engaged.to Married 22 Employees Tanfeeth 23. Married And thats how weve moved our people from Engaged.to Married Actively Engaged Workforce Increased & Sustained Performance BUSINESS IMPACT 23 Employees Tanfeeth

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